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SERVICE ASSET AND CONFIGURATION MANAGEMENT

This is a presentation in 65 slides explaining ITIL Service Asset and Configuration Management which aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships.<br><br>The activities and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. Configuration Management according to ITIL V3 introduces the Configuration Management System (CMS) as a logical data model, encompassing several Configuration Management Databases (CMDB).<br><br>https://www.theinnovationis.com

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SERVICE ASSET AND CONFIGURATION MANAGEMENT

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  1. SERVICE ASSET AND CONFIGURATION MANAGEMENT TRAINING MATERIALS

  2. WELCOME COURSE OVERVIEW > WELCOME

  3. SERVICE ASSET AND CONFIGURATION MANAGEMENT SERVICE TRANSITION > SACM > Table of Content

  4. PURPOSE AND OBJECTIVES SERVICE TRANSITION > SACM > PURPOSE AND OBJECTIVES Configuration Item (CI) Any component or other service asset that needs to be managed in order to deliver an IT service. Configuration items typically include:

  5. PURPOSE SERVICE TRANSITION > SACM > PURPOSE

  6. GOALS SERVICE TRANSITION > SACM > GOALS

  7. SCOPE SERVICE TRANSITION > SACM > SCOPE • Ensures the components of a service, system or product are identified, base lined and maintained • All changes to the baseline are controlled • Ensures releases into controlled environments are done with formal approval which goes through CM. • Develops a configuration model of services, assets and infrastructure by recording relationships between service assets and Cls • SACM may cover none -IT assets and work products not classed as assets • Scope needs to be defined so that all service assets and Cls are managed

  8. POLICIES, PRINCIPLES AND BASIC CONCEPTS SERVICE TRANSITION > SACM > POLICIES, PRINCIPLES AND BASIC CONCEPTS

  9. LOGICAL CONFIGURATION MODEL SERVICE TRANSITION > SACM > LOGICAL CONFIGURATION MODEL Service options Service portfolio Customer Banking core service Contract Serviced by Technical infrastructure service E-banking support service Application hosting service Supported by Uses Hosted Application Web services Data services Network topology Network service Business logic Availability Authentication Usability Messaging

  10. CONFIGURATION ITEM CATEGORY SERVICE TRANSITION > SACM > CONFIGURATION ITEM CATEGORY Organization Configuration Items: These are typically documents that need to be tracked as configuration items, and are usually business level and independent of the service provider.

  11. THE CONFIGURATION MANAGEMENT SYSTEM SERVICE TRANSITION > SACM > THE CONFIGURATION MANAGEMENT SYSTEM

  12. SECURE LIBRARIES AND STORES SERVICE TRANSITION > SACM > SECURE LIBRARIES AND STORES Through the whole lifecycle:

  13. THE DEFINITIVE MEDIA LIBRARY SERVICE TRANSITION > SACM > THE DEFINITIVE MEDIA LIBRARY The diagram below shows the relationship between the Definitive Media Library and the Configuration Management Database. Original File can be purchased from : https://flevy.com/browse/marketplace/itil-service-asset-and-configuration-management-5407

  14. CONFIGURATION CONTROL SERVICE TRANSITION > SACM > ACTIVITIES, METHODS, TECHNIQUES > CONFIGURATION CONTROL Looks at how we police what is added into, and changed within our database, making sure the database stays accurate and is integrated with other processes - such as Change Management.

  15. ACTIVITIES, METHODS, TECHNIQUES SERVICE TRANSITION > SACM > ACTIVITIES, METHODS, TECHNIQUES • Planning, Management, Resources, time Management support, CMS, and Tools, Training and Guiding Control • Configuration Management Plan • Policies, Standards, Customer agreement, Strategy, service portfolio, customer portfolio • CI Identification, naming, labeling, data and documentation, baseline and release ID. • RFC change to CI • Updated RFC, Updated CI • Change and Configuration records and documentation • Status records/Report, Configuration information and performance • Physical Cis, test results, Audit/Discovery tools • Action items, Confidence in service and infrastructure Feedback Typical service asset and configuration management activity model

  16. FMIS & ITSCM WITH SACM SERVICE TRANSITION > SACM > INTERFACES > FMIS & ITSCM WITH SACM Original File can be purchased from : https://flevy.com/browse/marketplace/itil-service-asset-and-configuration-management-5407

  17. RISKS SERVICE TRANSITION > SACM > RISKS The main risks to consider for the SACM process are:

  18. THANK YOU FOR YOUR TIME Original File can be purchased from : https://flevy.com/browse/marketplace/itil-service-asset-and-configuration-management-5407 Other presentation ready with exercises and new ideas 380 Slide 400 Slide 345 Slide 480 Slide 500 Slide 540 Slide For more presentations or customized: https://www.theinnovationis.com

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