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Trends and Issues in E-Government Services Project Connect Reemployment Assistance Update. Pam Thompson, E-Government Consultant, Bureau of Library Development. CONNECT:. September 19, 2013. Agenda. Introductions. CONNECT: What is CONNECT? Why CONNECT? Benefits of CONNECT.
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Trends and Issues inE-Government ServicesProject Connect Reemployment Assistance Update Pam Thompson, E-Government Consultant, Bureau of Library Development *6 to Mute and Unmute
CONNECT: September 19, 2013
Agenda • Introductions. • CONNECT: • What is CONNECT? • Why CONNECT? • Benefits of CONNECT. • CONNECT Demo. • Wrap Up.
Introductions • Project Staff: • Angela McDonald-Joyner, Administrator. • Michelle Marshall, Training Coordinator. • Christian Summers, Training. • Michael Mills, Program Support.
What is CONNECT? CONNECT is a modernized IT claims and benefits system. CONNECT is replacing a 30 plus year system in order to help maintain policy, legislative and federal mandates. CONNECT provides 24/7 access to the system for claimants and employers. CONNECT allows claimants and employers wider access to information on their homepage, which should decrease calls to agents. CONNECT allows more up front security protection and authentication procedures.
Why CONNECT? A feasibility study conducted by the Agency for Workforce Innovation, showed the necessity for an updated claims and benefits system in order to better serve our customers. Bids were accepted, and Deloitte was chosen as our partner. CONNECT is similar to systems created in other states, such as: Minnesota, New Mexico and recently, Massachusetts.
CONNECT Benefits: Fraud Prevention. 24/7 Access to System. Over/Underpayment control Claimant receives more information on homepage. Claimant’s become more accountable for information.
CONNECT Support: • CONNECT can operate on the following browsers: • Internet Explorer, Version 8 or higher. • Mozilla, version 16 or higher, • Apple Safari, version 4 or higher.
When to Advise Claimants to Contact: • There are several reasons you can advise claimants to contact the DEO Contact Center: • When locked out of their account. • If payment questions are not answered on their homepage. • Overpayment notification. • Appeal questions. • Receipt of conflicting determinations. • Unable to use the computer.
Other Support: Claimants can go to www.Floridajobs.org to receive additional information. A new CONNECT link on the site above was created in order to better serve our customers. You will also find: the Computer Based Training, External User Guide, Claimant letter and Awareness Video.
Day 1 Preparations • Extended hours • Mon-Fri – 7:30 – 7:00 • Sat – 9:00 – 4:00 • Workforce training • TIP sheets • Information listed on Floridajobs.org • Computer Based Training • External Guides • Call us at 1-800-204-2418 • Virtual Hold available
Stay Informed Pam Thompson, E-Government Consultant • Pam.Thompson@dos.MyFlorida.com • 850.245.6633 • www.egovflorida.org/ Twitter : • @FLLibDev • #egovflorida E-Government /Workforce Recovery News: • http://bit.ly/DLISNews