1 / 14

Performance Planning and Assessment

Performance Planning and Assessment. Silly fad? Useful function?. Why Bother ?. We have a mission – how’re we doing? Demonstrating accountability Prioritizing Defending our budget Telling our story Finding opportunities for improvement Shaping national debate.

eryk
Download Presentation

Performance Planning and Assessment

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Performance Planning and Assessment Silly fad? Useful function?

  2. Why Bother ? • We have a mission – how’re we doing? • Demonstrating accountability • Prioritizing • Defending our budget • Telling our story • Finding opportunities for improvement • Shaping national debate

  3. Our experience / concerns • Experience • We’ve done this for awhile: pavement, bridge, customer satisfaction, travel time, etc. • Our efforts have helped in budgeting. • Current measures are…? • Fears • This could be much more work. • This could be just a waste of time. • We’ll be penalized for things we don’t control.

  4. For example: cause of collisions –’07

  5. Strategic Management • You and your crew come to work and do stuff • The result is what you make/create/produce • There is some sort of process that you follow • That process uses people and money • To get people and money someone must budget • Defending the budget requires performance evaluation - if how well you do doesn’t matter then maybe what you do doesn’t matter

  6. Strategic Management • So – • You need to explain what you do • Explain why it matters • Map out the processes • Explain what good performance means • Explain what you need / people and money • Explain how we will measure our success

  7. Department Workplan Budget Individual Performance Plan Performance Reviews Division Section Budget Workplan Programs Projects Products Schedules Deadlines Evaluation Progress Reports Weekly Annual

  8. The Composite Picture L A W S Summarized into themes Used to describe performance and prioritize funding C U S T O M E R N E E D S Department Personal F E D E R A L M I S S I O N O U T C O M E S O U T P U T S I N P U T S

  9. Measuring Performance – the framework System Programs Individuals Inputs efficiency Outputs effectiveness Outcomes KP071709: Directors Files

  10. Performance Measure Examples Inputs- Paint, labor, fuel, equipment Outputs- Miles of roads striped Outcomes- Drivers can see the road so fewer accidents and emergency management calls and less driver stress. Striping Roads Snow Plowing Transit Service Inputs- fuel, labor, salt, parts, equipment Outputs- Miles of roads cleared Outcomes- Increase safety, reduce accidents and emergency management calls and fewer “snow days” Inputs- fuel ,labor, equipment, Outputs- Number of passengers moved in FY Outcomes- mobility and access for people, reduced congestion, lower vehicle emissions

  11. Outcome “Themes” • Safety • Multi-mobility • Maintenance • Operations • Quality of life • Customer service

  12. Sample roll-up

  13. System Performance Assessment Report

  14. Current Challenges • Establishing goals • What do our customers want? • What do we think is achievable? • Establishing priorities • In a world of scarce resources - • What is first among equals? • What synergy can be achieved by combinations? • Funding • How much are our customers willing to support?

More Related