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EMS PAY FOR PERFORMANCE PLAN IN EACO COUNTRIES By P.Claver HIGIRO

INTRODUCTION OF EMS RWANDA-Launched in Rwanda in 1987 with 4 offices (Kigali, Butare, Cyangugu and Gisenyi)-Today it covers entire country-Joined EMS Cooperative in 2004 and PFPP in 2009-Offers domestic and international courier service -Partnership with 73 countries worldwide-2 k

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EMS PAY FOR PERFORMANCE PLAN IN EACO COUNTRIES By P.Claver HIGIRO

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    1. EMS PAY FOR PERFORMANCE PLAN IN EACO COUNTRIES By P.Claver HIGIRO

    2. INTRODUCTION OF EMS RWANDA   -Launched in Rwanda in 1987 with 4 offices (Kigali, Butare, Cyangugu and Gisenyi) -Today it covers entire country -Joined EMS Cooperative in 2004 and PFPP in 2009 -Offers domestic and international courier service -Partnership with 73 countries worldwide -2 kinds of customers: occasional customers and subscribers (big customers/Institutions) -Major source of revenue for NPO ( 21 % )  

    3. ITEMS EXCHANGED BETWEEN EMS RWANDA AND EACO MEMBERS IN 2010

    4. EMS PAYFOR PERFORMANCE PLAN   Definition   The EMS Pay-for-performance Plan is a plan which links payment for delivery of EMS items to the quality of service performed.  

    5. GOALS   Promote quality of delivery performance and quality of tracking data according to the standards and EMS Cooperative Business Plan Links quality with payment  

    6. PARTICIPANTS   - The Plan came into effect in 2002 - 89 Operators have joined the P-F-P on bilateral basis - 7 Operators have joined the plan on multilateral basis (effective 2011) - 656 Agreements have been signed worldwide

    7. STATUS OF EMS PFP IN EACO COUNTRIES

    8.    

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