SMEs communication challenge. The Challenge. E-Communication challenge for SMEs. Communication needs are changing... voice is no more the dominant communication mean. “Popularity of Email and the Internet have totally changed communication needs of all businesses “
“Popularity of Email and the Internet have totally changed communication needs of all businesses “
The Yankee Group “Voice equipment…Everything is changing Right before our Eyes” July 2000.
”In the new e-economy, enterprise networks play a more-critical role than they have in the past. For SMEs, the challenge is to establish competitively advantaged links to customers, partners, suppliers and networked resources (i.e., ASPs), while finding ways to decrease TCO and minimise network staffing requirements.”
Gartner Group Top Networking Opportunities for SMEs, Research Note 4 October 2000.
Current voice solutions
Emerging Voice and data solutions
e-Communication appliance.Voice, data and internet communication system, based on pre-configured server ready and easy to install. Designed as a stack or rack
“In the past, these devices have been stand-alone. Separate and distinct purchasing decisions were made for each one, resulting in smaller offices having the complexities of larger ones. “Office-in-a-box” technology integrates as much networking functionality as possible into a single device-reducing cost and complexity.”
Gartner Group, Research Note 4 October 2000
UM,CTI, Call center
Dependant on data network
Voice, data & Internet
All in a box
The distributor ‘s nightmare
To distribute 4 products to get a full portfolio
The distributor ‘s dream
To distribute a single product and get a full portfolio
The Customer‘s nightmare
to multiply the amount of equipment, networks & providers to get Voice, data and internet in the company
The customer‘s dream
to optimize TCO communication equipment for voice, data and internet.