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SMEs communication challenge. The Challenge. E-Communication challenge for SMEs. Communication needs are changing... voice is no more the dominant communication mean. “Popularity of Email and the Internet have totally changed communication needs of all businesses “

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e communication challenge for smes
E-Communication challenge for SMEs
  • Communication needs are changing... voice is no more the dominant communication mean

“Popularity of Email and the Internet have totally changed communication needs of all businesses “

The Yankee Group “Voice equipment…Everything is changing Right before our Eyes” July 2000.

e communication challenge for smes1
E-Communication challenge for SMEs
  • The Challenge for SMEs : to manage increasing information flows coming from different networks and to optimize telecom equipment costs.

”In the new e-economy, enterprise networks play a more-critical role than they have in the past. For SMEs, the challenge is to establish competitively advantaged links to customers, partners, suppliers and networked resources (i.e., ASPs), while finding ways to decrease TCO and minimise network staffing requirements.”

Gartner Group Top Networking Opportunities for SMEs, Research Note 4 October 2000.

market offer for smes
Market offer for SMEs

Current voice solutions

  • PBXs : Voice communication systems based on circuit switching architecture and proprietary Operating System.
  • IP PBXs : Voice communication servers with open Operating System (Windows NT or Unix) using standard packet switching infrastructure
  • PCBXs : Voice communication systems based on a PC architecture. Offer CTI and Unified Messaging solutions, Call center.
market offer for smes1
Market offer for SMEs

Emerging Voice and data solutions

e-Communication appliance.Voice, data and internet communication system, based on pre-configured server ready and easy to install. Designed as a stack or rack

“In the past, these devices have been stand-alone. Separate and distinct purchasing decisions were made for each one, resulting in smaller offices having the complexities of larger ones. “Office-in-a-box” technology integrates as much networking functionality as possible into a single device-reducing cost and complexity.”

Gartner Group, Research Note 4 October 2000

market offer for smes2
Market offer for SMEs

Overview

E-communication appliance

PABX

PC BX

IP PBX

Circuit

Switching

Voice

Reliable

Proven

Voice Only

PC

format

Voice

UM,CTI, Call center

Scalability

Obsolescence

Server

based

Voice

Single Infra

Remote branches

Dependant on data network

Appliance

based

Voice, data & Internet

All in a box

Modularity

Architecture

Scope

Advantage

Drawback

market offer for smes3
Market offer for SMEs

The distributor ‘s nightmare

To distribute 4 products to get a full portfolio

The distributor ‘s dream

To distribute a single product and get a full portfolio

market offer for smes4
Market offer for SMEs

The Customer‘s nightmare

to multiply the amount of equipment, networks & providers to get Voice, data and internet in the company

The customer‘s dream

to optimize TCO communication equipment for voice, data and internet.

market offer for smes5
Market offer for SMEs

OmniPCX Office

The versatile

e-communication appliance