Microsoft Humanitarian Systems: Neutrality, Social Discovery, and the Virtualization of Wisdom

1. Microsoft Humanitarian Systems: Neutrality, Social Discovery, and the Virtualization of Wisdom Ted Okada, Director tedokada@microsoft.com

2. Kashmir, Pakistan

5. Joint Assessment tool: UN/IOM, Mercy Corps, Food For The Hungry

6. Collaborative WorkspacesStay on the same page in a common work area Manage document editing Create a workspace from within Outlook Self serviceworkspaces Communication integrated with documents Ad-hocworkspaces

7. Collaborative WorkspacesStay on the same page in a common work area Manage document editing Create a workspace from within Outlook Self serviceworkspaces Communication integrated with documents Ad-hocworkspaces

8. The Great Clash Individual Mandate Collective Need

9. Hans Monderman: Friesland, Netherlands

10. Neutrality and Knowledge Management What’s wrong here?

11. Multi-Modal Transactional Systems What’s right here?

12. Virtual Negotiation Room

13. Double Blind Negotiations P2 & N2 P1 & N1 N1 N2

14. Contact Information as Currency • Wherever one travels in the affected area, one constantly hears new acquaintances exchanging contact information. • Organizations have no standard mechanism for easily sharing contact information electronically at the cross-organizational level. • Tools such as the Groove Contacts form, which allows federation of emergency contact data, as well as extensions to it that might allow integration with websites and mobile devices, should be refined and deployed multilaterally. The need in the aftermath of Katrina was acute.

15. Geography and the Persistent Identity Problem • Rotation. When personnel leave, their team lose both knowledge and social capital. • Loss of Identity. Military personnel routinely change email addresses as they change missions.. • Virtual coordination technologies have the potential to allow teams to avoid much of the disruption caused by geographic relocation. Those rotating in may be invited into a virtual space before they arrive, in order to gain familiarity with content and players, and those rotating out may remain in the virtual space to provide consultation and maintain the social network. • Groove was used in precisely this fashion by members of the JTF-Katrina Medical and Comms cells, in order to provide remote support to those remaining within the area of operations. Users took their accounts files with them and re-injected them later, in some cases using their home PCs.

16. JFMCC Battle Watch Space

17. Impact on Knowledge Management • Data • Information • Knowledge • Wisdom—People first, not systems