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Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work. Chapter 11. Learning Objectives. Describe three types of psychological contracts and the two basic kinds of trust that play a role in work relationships.

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Conflict, Cooperation, Trust, and Deviance: Interpersonal Behavior at Work

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  1. Conflict,Cooperation,Trust, and Deviance: Interpersonal Behavior at Work Chapter 11

  2. Learning Objectives • Describe three types of psychological contracts and the two basic kinds of trust that play a role in work relationships. • Describe organizational citizenship behavior and ways in which it may be encouraged. • Identify ways in which cooperation can be promoted in the workplace.

  3. Learning Objectives • Describe the causes and effects of conflict in organizations along with techniques that can be used to manage conflict in organizations. • Explain why deviant organizational behavior can produce positive as well as negative effects. • Describe the major forms of workplace deviance, both constructive and destructive.

  4. Developing and Promoting Trust • Developing • Some Tend to Be More Trusting • Some Develop Trustworthy Reputations • Promoting • Always Meet Deadlines • Follow Through as Promised • Spend Time Sharing Personal Values and Goals

  5. Organizational Citizenship Behaviors

  6. Individual Cooperation Determinants • Reciprocity Principle • Personal Orientation • Competitors • Individualists • Cooperators • Equalizers • Organizational Reward Systems

  7. Cooperation Between Organizations • Partnering with Suppliers • Research and Development Partnerships • Interorganizational Alliances and Social Dilemmas

  8. Conflict Types • Substantive • Affective • Process

  9. Conflict Causes • Grudges • Malevolent Attributions • Destructive Criticism • Distrust • Scarce Resource Competition

  10. How to Manage Conflict Effectively

  11. Managing Conflict Through Negotiation Win–Win Solutions • Avoid Making Unreasonable Offers • Seek the Common Ground • Broaden the Scope of Issues Considered • Uncover the “Real” Issues

  12. Managing Conflict Through Negotiation Alternative Dispute Resolution • Mediation • Arbitration • Binding • Voluntary • Conventional • Final Offer

  13. Whistle Blowing

  14. Cyberloafing Using Company’s Email and/or Internet Facilities for Personal Use

  15. Workplace AggressionTypes • Expressions of Hostility • Obstructionism • Overt Aggression

  16. Workplace AggressionCauses • Perceived Unfairness • High Trait Anger • Positive Attitude Toward Revenge • Past Experience with Aggression • Express Anger Overtly

  17. Workplace Bullying

  18. Managing Workplace Aggression • Establish Clear Norms Against Abusive Treatment of Employees and Enforcement of Procedures • Train Managers in Interpersonal Skills • Conduct Periodic Employee Satisfaction and Commitment Assessments

  19. Employee Theft • Causes • See Coworkers Doing It • Not Stealing Goes Against Group Norms • Reducing • Involve Employees in Theft Policy Creation • Communicate Stealing Costs • Treat Employees Fairly • Be a Good Role Model

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