How to Implement Personalised Voice Notification service

1. How to Implement Personalised Voice Notification service

2. Solution Outline Introduction to personalised voice notification services  Benefits of using a personalised voice notification service  Understanding of personalised voice prompts  Why to choose EnableX Voice API platform to build Personalised voice notification Service  How much does it cost to send a voice notification? How to configure your personalised voice notifications with EnableX  How to access API Credentials  How to configure your phone number for personalised voice notifications  How to configure voice prompts  Best practices for implementing personalised voice notifications into your application  Configure your system to use the Voice API  Making an outbound call using Voice API

3. Introduction to personalised voice notification services A personalized voice notification service generates audio versions of written messages using text-to-speech (TTS) technology. By using this technology, you can create custom audio notifications tailored to everyone. As a result, users can receive audio prompts that are more personalized and engaging, enhancing customer loyalty and experience. 

4. Benefits of using a personalized voice notification service Customer engagement, improved customer experience, and the ability to provide timely and accurate information are some of the benefits that can be realized. As customers feel appreciated and recognized, a personalized voice message can enhance the customer experience and create a more engaging and welcoming environment. 

5. Understanding of personalised voice prompts  A personalized voice prompt is an audio message that is customized by using Text-To-Speech to address the user by name or provide specific information based on their profile or history. Some common types of personalised voice prompts are name, profile, context, location, activity, preference, and mood.  For example, the prompt for the name attribute could be “Hi [name], this is a reminder about your appointment tomorrow,” while the value for the appointment time attribute could be “Your appointment is at [time] on [date].” 

6. Why to choose EnableX Voice API platform to build Personalised voice notification Service  EnableX is a cloud-based communication platform that offers a suite of communication APIs, including Voice API. It offers high-quality voice communication through its WebRTC technology, has a wide range of features, developer-friendly, and is scalable and compliant with industry standards. 

7. How much does it cost to send a voice notification? EnableX provides a number of pricing options for building voice notification service. You can check the pricing here. Please note we have a variety of plans available based on your requirement. You can choose from the following options based on minimum usage commitments: Pay per second per outbound call Pay a fixed minimum amount per outbound call, and additional charges on extra seconds pay per outbound notification sentFor more information, please contact our sales team.

8. How to configure your personalised voice notifications with EnableX  EnableX Offers this voice notification services. To configure Voice notification service with EnableX, you need to  Sign-Up for an account with EnableX  Create a project with voice service  Get API access credentials  Configure voice service  Configure phone number  Configure voice prompts  Add Voice Prompt to Configured Number 

9. How to create project with voice service  Login to  EnableX Portal,   Navigate to Projects Menu, Select Create New Project Click on Voice Checkbox 

10. How to access API Credentials  Once you successfully created a voice project, you will receive credential details (APP-ID & APP-KEY) on your registered email address, or you can get your project credentials by:  Navigate to My Project Select the Project from the list of projects Click on PROJECT CREDENTIAL Click on SEND APP CREDENTIAL to get the APP-ID and APP-KEY for the project on the registered email address. 

11. How to configure your phone number for personalised voice notifications  To use any voice service (Inbound or Outbound), you must have a phone number associated with your project.   EnableX offers phone numbers for your application.   Navigate to the Project Click on the BUY NUMBERS Select Country, Services, Type and Numbers Click on the PLACE ORDER Once you buy phone number, then add phone number to your project  Select PHONE NUMBERS Select the Outbound direction  Click on the ADD PHONETO PROJECT

12. How to configure your phone number for personalised voice notifications 

13. How to configure voice prompts  To configure voice prompts,  Navigate to Voice Project Go to Preferences Select from the existing Voice Prompts or Click ADD NEW PROMPT FILE Enter required details and enable Text-to-Speech Select Language, WelcomeText, and Voice Type Click on Submit Request The system will return a unique identification to play the prompt through the API Play Prompt.  Standard prompts and values allow for the same message to be delivered to multiple recipients in a personalised way. This helps to ensure that any message is tailored to the individual, while also making it easier to create and manage the notification service.  

14. How to configure voice prompts 

15. Add Voice Prompt to Configured Number  Navigate to the Project Go to Voice Settings Click on VOICE PROMPTS Select Number from the dropdown menu  Enter Event URL Select Voice Prompt Template from the dropdown menu  Click on Save

16. Add Voice Prompt to Configured Number  You have now successfully added a voice prompt to your configured Phone Number. Alternatively, you can build your own service using EnableX voice API, which allows for greater customization and control. 

17. Best practices for implementing personalised voice notifications into your application  Run the following command from your terminal or command prompt to create a new directory for your project files on your computer   git clone https://github.com/EnableX/voice-outbound-text-to-speech.git cd voice-outbound-text-to-speech  npm install  Get your EnableX account credentials and save to .env file   Setting up configurations using environment variable  Secure Webhook Get SSL Certificate  Start Client application Script 

18. Configure your system to use the Voice API  Now using the EnableX Voice API client, you can create a workflow that defines the prompts and values you want to use for each attribute in your system. You can define the prompts and values using JSON. 

19. Making an outbound call using Voice API During Voice API calls, the developer provides a CLI (Caller Line Identity) that will be used as an outbound number. The CLI is validated against the configured number. A call will fail if the number does not match.  Select the outbound phone number  Use the URL, Pass the Authorisation header and request Json body as given below: 

20. Making an outbound call using Voice API Add Play Prompt with advanced options Add a play prompt with some advanced options to your application to improve the user experience. You can use the following advanced options:  express-as: This attribute is used to express emotions like cheerfulness, empathy, and calm.break: This attribute is used to specify a pause in the speech through text-to-speech engine.prosody: This attribute is used to control the prosodic features of the speech, such as the pitch, contour, range, volume, and rate of speech. It can be used to create more expressive and engaging speech.say-as: This attribute is used to specify how a particular word or phrase should be pronounced.For more detailed information, please click the link.  Original Source: https://www.enablex.io/insights/voice-api-notifications/

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