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Simplification of Public Utility Bill Payment System

Access to Information (A2I) Programme Chief Adviser’s Office Tejgaon, Dhaka. Simplification of Public Utility Bill Payment System. Scenario 1:. BPD: 9 th April. BPD : 13 th April. BPD :17 th April. BPD :22 th April. BPD : Bill Payment Date. Scenario 2:.

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Simplification of Public Utility Bill Payment System

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  1. Access to Information (A2I) Programme Chief Adviser’s Office Tejgaon, Dhaka Simplification of Public Utility Bill Payment System

  2. Scenario 1: BPD: 9th April BPD : 13th April BPD :17th April BPD :22th April BPD : Bill Payment Date

  3. Scenario 2: Working in Office without taking any leave to pay utility bills

  4. What does turn the scenario 1 into scenario 2 ?

  5. What do citizen want electronically? Hight Priority

  6. Bangladesh Power Development Board (BPDB) Dhaka Electricity Supply Authority (DESA) Dhaka Electric Supply Company (DESCO) Rural Electrification Board (REB) Water Supply and Sewerage Authority (WASA) West Zone Power Distribution Company Ltd. Titas Gas Transmission and Distribution Company Ltd. Bakhrabad Gas Systems Ltd. Jalalabad Gas T & D System Ltd. Bangladesh Telegraph and Telephone Board (BTTB) Public Utility Service Providers in Bangladesh

  7. Leveraging the existing ways For example: Increasing no. of channels for over the counter payment Providing standing orders to banks for paying of constant bills (like Gas bills) Increasing the use of ATM, POS, Ready Cash etc. Making computerized customer ledger Having connectivity infrastructure around the nation Bill info and Downloadable bills on Internet Increase citizen awareness How can we simplify the system

  8. Some initiatives by the Public Utility Service Providers

  9. Bill payment in partnership with mobile operator Covered Area : Chittagoan Cox's Bazar User Base : 65,000 Services provided Query present and past bill status instantly via SMS Assistance from the most modern and dedicated call center Mobile phone from any operator may receive instant notifications when bills are prepared by PDB Computerized database of all the customers Pre-paid meter system Initiatives by PDB

  10. Initiatives by WASA • Computerized water billing system for the customers • Electronic bill payment with Ready Cash card • WASA has a customer centric website • Customer can place complain and provide feedback to WASA by this website • Customer can also see his/her billing information from this site by using his/her account in this site • Any one can print the bill from here and pay it in the bank

  11. Initiatives By Titas Gas • Informative website from where application forms for new connection could be downloaded • 2,500 customers are using Janata Bank Ready Cash Card to pay their bills • Services tracking system for the new connection processing of industrial customers at Savar and Joydevpur • Standard Chartered Bank to arrange the collection of gas bill through bank’s bill payment machine, direct deposit at Specialized bill payment centers auto-settlement process and through credit cards

  12. Computerized bill Bill info at www.desa.gov.bd Bill payment through Auto-Debit system, Easy Pay machine and Ready Cash card One stop initiatives with BRAC bank. Initiatives by DESA

  13. Computerized billing system There is also a central MIS REB already used the GIS for planning and distribution of electricity A project is being formulated to facilitate the connectivity between local centers and the central office SMS billing is in the pipeline Initiatives by REB

  14. Initiatives by BTTB • BTTB has agreement with 28 banks (6 NCB + 22 PCB)for bill collection, of these 13 banks have introduced electronic bill collection system in different forms • Pre-paid Calling Card Service • Automation of customer’s Ledger Management System • Different forms are available in website • Consumer can view and print the bill from the website (Piloted in one exchange) • Pre-paid calling card for overseas voice call

  15. Electronic and Digital Signature in ICT Act 2006 Rules and Regulations are being formulated Working on establishing Payment Gateway by Bangladesh Bank Reaching of Internet connectivity in 64 districts 115% growth of Mobile Phone market in last year ATM/Debit card becoming more popular. Recent Development

  16. Leveraging the existing facilities Establishment of Electronic Payment Gateway Equip all commercial banks to collect all kinds of public utility bills at all branches Matching the Bill Payment Cycles of the Public Utility Service Providers Creating Public Private Partnership with relevant stakeholders Creating alternative channels for bill payments (for e.g. Using mobile phones, Standing Bank Order) Creating awareness among citizens about the available channels of bill payment. The Way Forward

  17. THANK YOU

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