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Institutionalizing Government Dialogue with the Governed

BAYAN TALK:. Institutionalizing Government Dialogue with the Governed. a) Many of the people do not speak out their needs, aspirations and complaints about the government and there are no mechanisms for them to access government services.

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Institutionalizing Government Dialogue with the Governed

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  1. BAYAN TALK: Institutionalizing Government Dialogue with the Governed

  2. a) Many of the people do not speak out their needs, aspirations and complaints about the government and there are no mechanisms for them to access government services b) There is a lot of adversarial exchange between the people and the government where the people prefer to bring their issues in the tri-media thus placing government officials in a defensive mode Problems c) The people, most especially the poor remain widely unorganized if not indifferent and distrustful of government

  3. Project Objectives a. Institutionalize regular dialogue between government agencies and local government units and the stakeholders to enhance understanding, cooperation and public service b. Provide avenue for collective advocacy by the unorganized poor c. Generate client inputs into performance ratings of the agencies and their personnel

  4. Project Objectives d. Forge and monitor agreements between state entities and stakeholders at various levels on needed policy actions, programs and reforms to address public concerns e. Harness information technology to compile and share data on stakeholders and other social groups, to facilitate communication between state entities and stakeholders engaged in dialogue with them

  5. Defining Bayan Talk Bayan Talk simply means “dialogue” between a government agency and its stakeholders to tackle issues and concerns of the stakeholders and conclude with agreements binding to the concerned parties. The CSC provides a venue for agency stakeholders to articulate their interests and/or air their grievance.

  6. There are two (2) ways of undertaking this: The CSC organizes a dialogue with the concerned stakeholders or set of stakeholders to discuss issues and concerns. Dyads The CSC organizes a dialogue with stakeholders and the government agency concerned to discuss issues and concerns. Triads

  7. KEY PLAYERS a. The Civil Service Commission (CSC) and CSC Regional Offices (CSCROs) as facilitator, convenor and conduit b. Government agencies as dialogue partners and provider of solutions to stakeholders’ problems

  8. KEY PLAYERS c. Stakeholders of government agencies as dialogue partners/feedback providers d. NGOs, Private Sector Groups, civil society groups, etc. assisting the CSC in convening, conducting and promoting the dialogue, among others

  9. KEY OUTPUTS a. Regular schedules of dialogue / consultation The Agency and the stakeholders agree on regular consultations on how to communicate and agree to resolve their concerns b. The Compact Binding agreements to the agency and its stakeholders (e.g., Citizens’ Charter, etc) containing doable actions or government concrete responses to issues and concerns raised with short and long term solutions provided

  10. KEY OUTPUTS c. Monitoring Reports on the Agency Compact The Agency Stakeholders shall monitor the agreements on the compliance to the agreements based on the provisions of agency compact. The CSC shall create an IT-based system of monitoring agency compliance based on the provisions in the Agency Compact with NGO or civil society-based support.

  11. KEY OUTPUTS d. Performance and Integrity Feedback on government units and personnel . The dialogue shall be linked to the overall agency performance down to division/individual

  12. KEY OUTPUTS e. Inventory of Agency Stakeholders The consolidation and updating by the CSC of its database of government stakeholders, including other societal groups of NGOs, Private Sector groups, among others shall continuously be undertaken.

  13. Implementation Plan

  14. PILOT IMPLEMENTATION FOR TWO (2) GOVERNMENT AGENCIES A. Two (2) Pilot Agencies for the Bayan Talk Phase 1 Two (2) government agencies under the Social Services Sector group shall be identified as pilot agencies for the Bayan Talk for 2-3 months (e.g., Department of Agriculture and the DENR). A total of 15 BTs shall be conducted for the pilot agencies.

  15. A. Two (2) Pilot Agencies for the Bayan Talk Phase 1 The outputs and learning from the pilot implementation shall be utilized by the CSC in the wider implementation of the Bayan Talk across government agencies nationwide.

  16. B. Capacity Building for CSC-Personnel Relations Office (PRO) Phase 1 Initially, the CSC-PRO as project management arm of the CSC shall conduct orientation on the Bayan Talk objectives, strategies, activities and mechanisms. Two (2) Pilot Agencies for the Bayan Talk

  17. ORIENTATION FOR CSC AND ITS PARTNERS A. Orientation of CSC Officials from the central and regional offices Phase 2 CSC Bayan Talk Facilitators shall be trained coming from the 16 CSCROs and CSC Central Office. Capacity Building for CSC-Personnel Relations Office (PRO)

  18. B. Orientation of CSC Partners (i.e., NGOs, civil society groups, etc.) Phase 2 The 16 CSCROs and the CSC central office shall organize orientation of CSC partners who shall be identified based in the regional and provincial levels. C. Development of IT-based Monitoring System The CSC shall develop an IT-based Monitoring of Agency Compact side by side with the actual monitoring to be pursued principally by the stakeholders themselves

  19. D. Updating the Directory of Government Stakeholders and Database of NGOs, Private Sector Organizations and Civil Society Groups Phase 2 The CSC shall consolidate and update existing directory of stakeholders of government agencies including the list of NGOs, private sector groups and civil society groups as potential partners of the CSC. An IT-based database system shall be developed in the CSC.

  20. GOVERNMENT-WIDE IMPLEMENTATION OF BAYAN TALK A. National Bayan Talk The CSC shall organize the National Bayan Talk to formally introduce the program to its constituency and orient government stakeholders and CSC partners. Similar orientation shall be held in Luzon, Visayas and Mindanao and a follow up (national) Bayan Talk shall be held after one year to elicit feedback from the stakeholders and draw concrete plans for future implementation. Phase 3

  21. A. National Bayan Talk The CSC-CO and the CSROs shall implement their respective social marketing programs to drumbeat public interest (i.e., TV/radio guestings, publication of posters/flyers/primers/ FAQs, features in the CSC website, among others) Phase 3

  22. B. Regional Bayan Talk The priority lists of targeted stakeholders are from the following: Phase 3 Social Services Education, Culture & Manpower Development Health Social Security, Welfare & Development Housing & Community Development Other Social Services Local Government Units

  23. C. Monitoring & Review of Compacts from the BTs The CSC shall organize its own overall monitoring and review of the program to enhance future implementation. Phase 3

  24. Project Benefits a. The benefits derived from the Bayan Talk are monetary and non-monetary in nature. The non-monetary benefits include: "transparency" • Value in terms of • openness and availability of government services; • access to service providers and/or influentials and the services themselves;

  25. Project Benefits a. The benefits derived from the Bayan Talk are monetary and non-monetary in nature. The non-monetary benefits include: "transparency" 3) actual delivery of the services to the most in need; and 4) availability of systems improvements and procedures to provide the services needed, among others

  26. "efficiency" Gain of public services in terms of: 1) presence or absence of any form of red tape (i.e., delay); 2) courtesy of service providers; and 3) corruption indices (e.g., systems and procedures, motivation of service providers, among others

  27. "improved overall public perception of government" • In terms of: • willingness or reluctance of the public to participate in affairs of government; • credibility factor as perceived by the people for government to render services especially when needed; and

  28. "improved overall public perception of government" • In terms of: • 3) legitimacy factor as translated into production economic and political participation of the people in government-sponsored activities and other civic exercises.

  29. b. The “cost” of the non-implementation of the project is the status-quo and deterioration of public services mostly on the non-monetary side including: • Average to low efficiency rate in the delivery of public service (e.g. slow, delayed or no availment of critical public services, red tape, among others) • Low transparency mechanisms (e.g., presence of petty to systemic corruption, indifference/low motivation of personnel, among others)

  30. Low regard/respect afforded by the public on government institutions. • Loss of integrity on the part of government to govern and dispense with its economic, political and social powers. • The poor becomes poorer as access to vital social and economic services becomes farther from their reach.

  31. The agency concerned shall bear the costs of the BT (to include organizing costs and other logistical requirements).

  32. Project Outcomes Government (Civil Service) Side: • The Bayan Talk becomes a venue for greater transparency and accessibility of government services and operations because it is able to explain its side and allow the stakeholders to understand its position and predicament.

  33. Project Outcomes Government (Civil Service) Side: • As a forum for feedbacking from the stakeholders, concerned government agencies are put on the spot and become obligated to be more responsive, more efficient and more concrete in their actions and responses.

  34. Project Outcomes Government (Civil Service) Side: • More accessibility to the public carries intrinsic rewards and encourages more accountability on the public service providers. • The interface ultimately puts more credibility on the part of government and is increases its integrity and greater cooperation.

  35. Ultimate Goal The ultimate goal is to inculcate in government agencies, units and personnel and their stakeholders a culture of consultation, mutual understanding and trust, and cooperation in the service of the people, especially the needy, and for national development.

  36. Ultimate Goal With the immense advantages of dialogue, it will have rippling effects in minimizing red tape and graft and corruption, on the one hand, and fostering better accountability, productivity, efficiency and effectiveness in the government workplace, on the other.

  37. Ultimate Goal The increased attention and action on sectoral concerns, especially those of business groups, will boost investment and job creation, with lasting social and economic gains for the nation.

  38. Phases 2 & 3 Phase 2: Capacitating and Mobilizing CSC Capacity building for CSC and CSC Partners. The CSC shall provide capacity building interventions to the CSCROs and CSC-Field Offices (CSC-FOs) to undertake the Bayan Talk. The CSCROs shall ensure the full capacity of its field offices to organize dialogues at the local government units.

  39. Phases 2 & 3 Phase 2: Capacitating and Mobilizing CSC Installation of IT-based Monitoring System. To synchronize operations and consolidate information on the Bayan Talk, the CSC shall set up in all its CSCROs and CSCFOs its IT-based monitoring system to validate the monitoring of agency compliance to the agreements/compacts forged between the government and its stakeholders.

  40. Phases 2 & 3 Phase 2: Capacitating and Mobilizing CSC Updating of Directories of Government Stakeholders and NGOs, Private Sector Groups, Civil Society Groups. The CSCROs shall continuously update their listings of regional and provincial directories/databases.

  41. Phases 2 & 3 Phase 3: Institutionalizing Bayan Talk National Bayan Talk. To kick off the program, a National Bayan Talk shall be organized by the CSC to be attended by CSC partners and prospective stakeholders and interest groups.

  42. Phases 2 & 3 Phase 3: Institutionalizing Bayan Talk General Rollout of Bayan Talk. The 16 CSCROs shall schedule the dialogue in their respective regions and provincial offices. Regular consultations/meetings shall be set up to cater to the needs of agency stakeholders.

  43. Phases 2 & 3 Phase 3: Institutionalizing Bayan Talk Information Sharing and Consolidation of Experiences. The CSC shall integrate its regional and provincial experiences and the outputs (i.e., compacts) of the Bayan Talk across the country based at the CSC-Central Office. The database shall serve as rich inputs to policy actions and institutional reforms in government. A by-product is the publication of best practices on governance

  44. Phases 2 & 3 Phase 3: Institutionalizing Bayan Talk Review of Bayan Talk Implementation. A semestral and yearly review of the program shall be pursued by the CSC with the support of its partners and selected stakeholders. This is to make future implementation of the program more effective, more reliable and more purposive.

  45. Phases 2 & 3 Phase 3: Institutionalizing Bayan Talk Link with Other CSC Systems and Government-Wide Systems. As part of promoting overall efficiency, productivity, transparency and accountability in government, the Bayan Talk shall be linked electronically to other CSC systems (such as the Mamamayan Muna Program, TEXTCSC, Call Center, among others). More substantially, it will be tied to other personnel mechanisms to enhance overall performance.

  46. Thank You!!!

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