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Automated QC and Ticketing

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Automated QC and Ticketing

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  1. Automated QC and Ticketing

  2. Automated QC and Ticketing: Overview Overview Automated QC and Ticketing is an off-the-shelf, robotic application for quality control and ticketing fulfillment.

  3. Automated QC and Ticketing: Benefits Benefits • Automates a high percentage of Agency ticketing functions • Reduces costly operational errors • 125+ QC checks • Agencies control and configure settings & Rules can be configured by PCC and Account number

  4. Automated QC and Ticketing: Features Summary • Manages connectivity with the Sabre host • Runs unattended • Configurable parameters via GUI • GUI available in several languages • Ability to run “Pre-ticket QC only” or “QC & Ticketing/ Fulfillment • Efficiently manages SCANS (host enter-hits) • Creates a process and performance log to document all application activity • User documentation & support • Managed corporate and personal credit card usage.

  5. Automated QC and Ticketing: Features Summary cont’d • Configurable setup allows users to: • Utilize fare comparison tools, automated capture of high ad low fare. • Client travel policy and traveler preference management. • UDID and Name Reference validations ensure reporting integrity. • Private Airline Contracts – Validate and apply negotiated air contract information with robust pricing configurability for Airline contracts and Negotiated ID codes. • Able to handle split ticketing • Option to have Corporate Travel Policy removed from the PNR in order to continue fulfillment. • Continued enhancements to faring, stored pricing functionality

  6. Automated QC and Ticketing: Features Summary cont’d • Unused e-Ticket database - Reduce customer costs by proactively promoting ticket reuse • Process Southwest Airlines bookings (U.S) – • Quality controls form of payment • Adds vendor code to FP line at time of ticketing, • Able to fulfill with service fee, invoice, and retention line with updated WN confirmation • Checks for pre-reserved seat assignments • Has the ability to bypass those airlines that do not participate in pre-reserved seating. • Checks for mandatory and exception PNR remarks. • Processes services fees via ARC, BSP, Card Services • Integrates with Agency Fee Manager (US only). • Ability to calculate and handle U.K VAT service fees • Enhancements to non-IATA carrier pricing, tktg/invoicing , service fees • Extensive QC Performance logs

  7. Are you the next Automated QC and Ticketing Customer? User Profile • May not use a 3rd party mid-office tool – or not happy with 3rd party tool • Runs scripts or PF keys to quality control PNRs and manually issues tickets • Needs to reduce operational costs • May be disenchanted with existing 3rd party mid-office tool • Looking to reduce costs based on transaction fees and/or ticketing fees

  8. Automated QC and Ticketing: Ordering Process New Order Process • Contract • Customer signs contract and faxes to either CSBA or AD • Requirements before ordering (New Orders) • Need dedicated PC with no other Sabre applications loaded on it • Need dedicated terminal address (TA) • Create dedicated EPR with the following keywords • SUBAAA • MULSET • REQROB • CCVIEW* • Agent needs to print Sabre Automated QC and Ticketing installation guide and user guide from Agency eServices