Welcome to Medequip • What do we do? • Who are Medequip? • Its all about you • Policies & IT Processes
What do we do...? • Provide Contracted Out Community Equipment Service on behalf of Health & Social Services • For those that are in need of Aids for Daily Living; the Prescribers Assess the Need and Request Medequip to make a suitable Delivery and/or installation to the end user in their Home
What do we do...? Provide a Service to People in the Community by: • Delivering Equipment • Collecting Equipment • Servicing Equipment • Storing Equipment • Recycling Equipment
The Present…. 14New Contract Implementations In the last 18 months we have successfully worked with 27 Commissioning teams to commence or renew existing relationships…. 13 existing Contract Retentions
The Past... Originally owned by DeVilbiss between 1993 & 1996 Acquired by Sunrise Medical in 1996 Management buy- in/out – October 2001 Fully acquired by Siddall & Hilton in 2008
How does your depot fit in …… • 37 contracts • 13 locations totaling 150 000 sq ft • 380 staff • 232 vehicles • 7.3 million people • 1,000 000 calls per year. • We stock 75,000 items covering 1,000 stock lines
Heathrow Staples Corner Woolwich Woodford Green Edinburgh (Wheelchairs) Derby City (Retail) Alfreton - Derbyshire Calne - Wiltshire South Gloucester (Bristol) Taunton - Somerset Weston – Super – Mare South London (Mandela Way) Doncaster Medequip Depots...
Current Contracts... • Hillingdon (CES) • Westminster (CES) • Wiltshire (CES) • Somerset (CES) • Edinburgh (Wheelchairs) • North Somerset (CES) • Hammersmith & Fulham (CES) • Kensington & Chelsea (CES) • Derbyshire (CES) • Doncaster (CES) • Harrow (CES) • Lincolnshire (PPM) • Staffordshire (Purchasing) • Derbyshire Handy Van x 2 contracts • Lambeth (CES) • East Sussex (MA) • Hertfordshire Handy Van • Greenwich (CES) • Hounslow (CES) • Richmond (CES) • Ealing (CES) • Barnet (CES) • Lewisham (CES) • South Gloucestershire (CES) • Camden (CES) • Wandsworth (CES) • Southwark (CES) • Barking & Dagenham (CES) • Derby City (CES) • Brent (CES) • Stockport (CES) • Hackney (CES) • Glasgow (PPM) • Northumbria (PPM) • Bromley (CES) • Haringey (CES)
Typical Depot Layout... Cleaning Customer Services Warehouse
Typical Warehouse... Everything in its place...Equipment Storage..
Typical Warehouse... Servicing Area Minor Adaptations Workshop
Quarantine area for cleaning Typical Warehouse... Recycled product ready for re-issue 90% of Equipment Collected is Recycled
The Fleet... • Our fleet of vans have a sliding curtain to keep contaminated equipment separate from clean equipment
Customer Service... • Our Customer Service Team of between 2 or 8 people deal with in excess of 80 to 350 calls day • We contact all Service Users in advance and book a timeslot for Delivery/Collection and Manifest for Technicians • We arrange all minor adaptation work from processing quotations to arranging site visits
Support for your depot... • All sites receive the following support from our Head Office based at Heathrow: • Finance • Human Resources • Purchasing • ICT • Technical (QA) • Training Facility • Quality Health and Safety
Tools of the Trade... Uniform with Logo • Waterproof Jacket • Combat Trousers • Shorts • Polo Shirts • Sweatshirts • Safety Shoes • PPE On going product Training We will provide you with your own toolkit Mobile Phone Scanners are used to track and trace equipment – Technicians in real time important for stock control and product recalls
The Human Factor... • Happy people (employees) make happy customers • Happy customers ensure a successful service • Successful service ensures financial security • Financial security ensures happy people
Starter Pack... • Contract of Employment • Job Description • Employee Handbook • Probation Period • New Employee Form(s) • CRB Declaration • Vehicle Policy • Drivers Handbook • Welfare Health & Safety Handbook • Electronic Communications Policy • Disciplinary Procedures • Bonus Plan • Customer Service Handbook • Explanation of Policies and Procedures • Inoculations • Plus lost and lots of forms.....
Development of our People... We want you input into our business – we value your experience. We will train you in the core competencies for your role And we will continue to develop you... Be a part of our success on our Rising Stars programme...
Over View of Policies... • Equal Opportunities and Diversity • Safeguarding of Vulnerable People • Bereavement & Sensitivity • Disability Awareness • Customer Service for All • Health and Safety • Vehicles
Medequip’s Values… • As a business we are dedicated to providing a service that meets the needs of all those involved – Service Users,Clients, Commissioners and Prescribers - through good old fashioned values like politeness, patience, kindness and sensitivity. • Our staff are fully person focussed on delivering a caring and ethical local service to meet the needs of those who rely on aids to daily living. • Medequip’s ethos is to provide: • The Right Equipment • To the Right Person • In the Right Timeframe • In the Right Condition • With Courtesy