Today

1. Today • Corporate Values • BB – Bring in a print out on an organizations’ values • Read – Managing by Values; Simon Dolan and Salvador Garcia; The Journal of Management Development

2. Uber Mission Statement We ignite opportunity by setting the world in motion. Vision At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Values We build globally, we live locally. We are customer obsessed. We celebrate differences. We do the right thing. We act like owners. We persevere. We value ideas over hierarchy. We make big bold bets.

3. PwC Mission Statement PricewaterhouseCoopers mission is to provide an unrivaled level of service and to contribute to the sustained growth of the economy through the execution of vigorous, fair, and high-quality audits based on clear leadership and creative teamwork. Vision Statement Our purpose is to build trust in society and solve important problems. Values Integrity Make a difference Care Work together Reimagine the possible

4. Reflect on the Reading • Small Group • Fish Bowl • Big Group 1) What was the big message? 2) What did you find that was “interesting” 3) How did it relate to previous readings? 4) Were there any “holes” or weak points? 5) What did you take away?

5. A comfortable life (prosperous) An exciting life (active) A sense of accomplishment (lasting contribution) A world of peace A world of beauty Equality (brotherhood) Family security Freedom (independence) Happiness (content) Inner harmony (personal peace) Mature love (sexual and spiritual intimacy) National security (safe) An enjoyable life (pleasure) Salvation (saved) Self-respect (self-esteem) Social recognition (respect) True friendship (close companionship) Wisdom (understanding) Personal Values

6. Ambition Broadminded Capable Cheerful Clean Courageous Forgiving Helpful Honest Imaginative Independent Intellectual Logical Loving Obedient Polite Responsible Self-controlled Instrumental Values Rokeach, 1973

7. Chaos Theory • Ever watched a group of people in a large organization working (Bank or University)? Everything appears to be in disordered • Chaos theory is really about finding the underlying order in systems that appear random

8. Determinism • Determinism is the philosophical belief that every event or action is the inevitable result of preceding events and actions. Thus, in principle at least, every event or action can be completely predicted in advance, or in retrospect. • Works in theory – and sometimes in practice - Newton’ Laws of Motion but not always in practice – Einstein's Theory of Relativity; • That is where Chaos Theory comes in …

9. The roots • Edward Lorenz - in 1960, he was working on the problem of weather prediction. He had a computer set up, with a set of twelve equations to model the weather. It didn't predict the weather itself. However this computer program did theoretically predict what the weather might be. • He wanted to see a particular sequence again. To save time, he started in the middle of the sequence, instead of the beginning. He entered the number off his printout and left to let it run. • When he came back an hour later, the sequence had evolved differently.

10. Butterfly Effect • This effect came to be known as the butterfly effect. The amount of difference in the starting points of the two curves is so small that it is comparable to a butterfly flapping its wings. • Slight variations resulted in big differences • Small changes at the beginning result in wide differences at the end • Chaos Theory was born

11. Awareness1- Deterministic but we are unable to predict • Chaotic systems maybe mathematically deterministic but nearly impossible to predict • Why - uncertainty in our ability to measure • A chaotic system can actually evolve in a way that appears to be smooth and ordered How long is the Canadian Coastline?

12. Awareness 2:Dynamical Instability • There are “rules” but, an element of randomness exists; fractals or bifurcations occur • Randomness lurks at the core of any deterministic model of the universe • Strange Attractors

13. Let’s have some fun Stand-up and find a spot in the room Select two people at random in the room (don’t tell anyone who) Find a spot equal distance between the two Go What if we had put someone in charge? Who were our strange attractors?

14. Other terms … Complexity • A complex system is neither completely deterministic nor completely random and it exhibits both characteristics. • In daily life we see complexity in traffic flow, weather changes, population changes, organizational behavior, shifts in public opinion, urban development, and epidemics.

15. What does this mean for you as a Change Agent? • Chaos • Butterfly Effect - small differences at the start = big differences later on; • Rules … but they bifurcate / change • Complex Systems

16. Carry on with our “Keys to Successful Change” offered by Fortune 500 senior Executives Leadership – 92% Corporate Values – 84% Communication – 75% Teambuilding – 69% Training – 64% New Approaches to Communication Management by Ursula Stroh and Miia Jaatinen (Journal of Communications Management) Change Communication: using strategic employee communication by Deborah Barrett (Corporate Communications) Next Day – which is next Tuesday! BB – do both of them