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The Importance of Stakeholders’ Engagement in Program Quality. Presented at the Short-Cycle Higher Education (SCHE) in Europe and the United States Varna, Bulgaria; June 2009 Presented By: David E. Beaumont. Challenges. Gap between existing workforce skills and workplace demands

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the importance of stakeholders engagement in program quality

The Importance of Stakeholders’ Engagement in Program Quality

Presented at the Short-Cycle Higher Education (SCHE) in Europe and the United States

Varna, Bulgaria; June 2009

Presented By: David E. Beaumont

challenges
Challenges
  • Gap between existing workforce skills and workplace demands
    • National versus state requirements
    • Defining the competencies & standards of the workplace
    • Alignment of training programs with the workplace
    • Insuring quality programs and services are delivered
goals
Goals
  • Develop an understanding regarding the different stakeholder groups involved with the local community colleges in developing programs and services
  • The frequency of use of different stakeholders in various economic development activities
conceptual framework
Conceptual Framework
  • Community College Involvement Framework
    • Examines how interacting with stakeholders may influence positive outcomes for programs and services
conceptual framework continued
Conceptual Framework continued
  • “. . . quantity and quality of the physical and psychological energy that [is] invested” in achieving a desired outcome (Astin, 1999, pg. 528)
  • Usefulness of policies and practices could be measured by the degree of involvement each elicits
  • Institution’s service area can improve its economic fortunes by encouraging stakeholder involvement
  • A strong association between positive performance and goal attainment with higher levels of involvement
methods
Methods
  • The study used a data collection strategy
    • Pilot-tested survey data collection method to describe the type of stakeholders involved and the frequency of their involvement
  • Variables examined are expanded upon from the following
    • Self-audit survey developed by Johnson (2000)
    • Workforce Investment Act (WIA) requirements
sample
Sample
  • 482 public community colleges that have a defined service area
    • An accredited institution of higher education characterized by a two-year curriculum that leads to either the associate degree or transfer to a four-year college. (Gleazer, 1968; Baker, 1999)
    • A service area is defined as a “formally designated area or region that a community college has been committed to serve the needs” of the local constituents (Vaughan, 2006, p. 6).
sample8
Sample
  • Community college Chief Economic Development Officer (CEDO) as designated by the Chief Executive Officers (CEO) at the institution.
    • CEO
    • CAO (Chief Academic Officer)
    • CEDO
22 states in the rupri system with defined service areas
Alabama Arkansas Colorado Connecticut

Florida Idaho Illinois Michigan

Mississippi Missouri Nebraska Nevada

New Jersey New York N. Carolina R. Island

Texas Virginia Washington W. Virginia

Wisconsin Wyoming

22 States in the RUPRI Systemwith Defined Service Areas
stakeholder groups
Stakeholder Groups
  • Education Providers
  • Governmental Bodies
  • Private Sector
  • Internal Groups
type of external stakeholders
Type of External Stakeholders
  • Education Providers
    • K-12
    • Public. 4-yr Universities and Colleges
    • Vocational Technical Schools
    • Private. 4-yr Universities and Colleges
results educational stakeholders14
Results: Educational Stakeholders
  • Vocational and Technical Schools
results educational stakeholders15
Results: Educational Stakeholders
  • Other Community Colleges
results educational stakeholders16
Results: Educational Stakeholders
  • Public 4-year Universities and Colleges
results educational stakeholders17
Results: Educational Stakeholders
  • Private 4-year Colleges and Universities
type of external stakeholders18
Type of External Stakeholders
  • Governmental
    • Local Government
    • Workforce Development Board
    • State Economic Development Authority
    • Local Economic Development Authority
results government stakeholders
Results: Government Stakeholders
  • Local Cities and Counties Governments
results government stakeholders20
Results: Government Stakeholders
  • Local Economic Development Authority
results government stakeholders21
Results: Government Stakeholders
  • Local Workforce Development Boards
results government stakeholders22
Results: Government Stakeholders
  • State Economic Development Authority
type of external stakeholders23
Type of External Stakeholders
  • Private Sector
    • Local Chamber
    • Local Civic Organizations
    • Local Business
    • Philanthropic Organizations
results private sector stakeholders
Results: Private Sector Stakeholders
  • Local Chamber of Commerce
results private sector stakeholders25
Results: Private Sector Stakeholders
  • Local Civic Organizations
results private sector stakeholders27
Results: Private Sector Stakeholders
  • Foundations or other Philanthropic Organizations
type of internal stakeholders
Type of Internal Stakeholders
  • Staff
  • Faculty
  • Students
stakeholders areas of involvement in support of quality
Stakeholders’ Areas of Involvement in Support of Quality
  • Curriculum and Instruction
  • Program Review
  • Staff Development
stakeholders areas of involvement
Stakeholders’ Areas of Involvement
  • Curriculum and Instruction
    • Uses advisory committees to maintain the linkage between business and community college
    • Provides cooperative education opportunities for students in conjunction with business and industry
  • Program Review
    • Uses advisory committees to maintain the linkage between business and community college
results
Results
  • Uses Advisory Committees to Maintain Linkage Between Business and the Committee College
curriculum and instruction
Curriculum and Instruction
  • Identify and expand the use of new technologies
  • Compare program content with occupational competencies and tasks
  • Advise on labor market trends
  • Recommend instructional materials and assist in obtaining them
  • Promote and assist in maintaining quality programs
  • Assist with incorporating soft skills in the curriculum
  • Endorse new program applications as appropriate
program review
Program Review
  • Assist in program evaluation efforts
  • Recommend program goals and objectives
  • Assess student performance standards to ensure they are in line with business and industry standards
  • Assess, recommend, and/or provide equipment and facilities
  • Review student follow-up reports
  • Identify new programs or elimination of obsolete programs
  • Assist in short and long-term planning for program improvement
stakeholders areas of involvement37
Stakeholders’ Areas of Involvement
  • Staff Development
    • Provides faculty with the opportunity to upgrade their occupational skills through a back-to-industry program
staff development
Staff Development
  • Invite faculty and staff to participate in industry professional development activities
  • Provide instructors with retraining/back-to-industry and summer opportunities for technical upgrading
  • Conduct workplace tours
results39
Results
  • Forms Partnerships with Local Business and Government Agencies
results40
Results
  • Uses Partnerships to Actively Recruit Business to Service Area
questions
Questions

&

Answers