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Session 1.4: Interpersonal Communication. Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals, and ZHRC/HTI Management Teams. Learning Objectives. By the end of the session, participants will be able to:

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session 1 4 interpersonal communication

Session 1.4:Interpersonal Communication

Module 1:Leadership and Team Building

Leadership and Management Course for ZHRC Coordinators, HTI Principals, and ZHRC/HTI Management Teams

learning objectives
Learning Objectives

By the end of the session, participants will be able to:

  • Define interpersonal communication.
  • Describe the importance of communication in leadership.
  • List at least three styles of communication.
  • Identify and practice at least two strategies to improve listening.
  • Describe communication barriers.
  • Identify strategies for preventing and overcoming communication barriers.
activity build a story
Activity: Build A Story
  • One person begins the story with 1 sentence.
    • Once upon a time, ________
  • The next person adds 1 more sentence to the story, and so on.
  • Continue until the story ends!
communication is
Communication is…
  • Communication is the process of exchanging:
    • Information
    • Thoughts
    • Feelings
    • Ideas
    • Instructions
    • Knowledge
importance of communication
Importance of Communication
  • Communication is necessary to:
    • Share knowledge and experiences
    • Build relationships
    • Motivate
    • Inform
    • Teach
    • Persuade
    • Entertain
    • Inspire
    • Give or receive instructions, directions, etc.
verbal non verbal communication

Verbal

Non-verbal

Verbal & Non-Verbal Communication
  • Spoken words
  • Gestures
    • Smiling, nodding, leaning forward, etc.
  • Body position
    • How we stand or sit
  • Facial expression
  • Silence
  • Eye contact

Verbal (7-11%)

Non-Verbal (89-93%)

components of communication
Components of Communication
  • Sender: the person who delivers the information
  • Receiver: the person who takes in the information
  • Message: the information, ideas, or feelings being shared
  • Channel: the media or means through which the information is being sent
  • Feedback: the response from the receiver indicating that the message has been received
communication flow process
Communication Flow/Process
  • A sender creates a message for the receiver
  • The sender uses a channel to relay the message
  • The receiver and the sender use feedback to:
    • Ask for more information, get answers, find out whether the message is understood, etc.

Channel

Sender

Message

Receiver

Feedback

Channel

channels of communication
Channels of Communication
  • Speaking
  • Writing
  • Drawing/pictures
  • Body language
  • Sign language
  • Telephone
  • Media (television, newspapers, radios, etc.)
leadership communication
Leadership & Communication
  • Good leaders are excellent communicators.
  • Good communication:
    • Facilitates information exchange, within and outside the organization
    • Conveys meaning and inspiration
    • Prepares teams to face challenges
    • Aligns expectations
    • Resolves conflicts
effective communication skills can
Effective Communication Skills Can....
  • Present clear and compelling points of view
  • Relate positively
  • Create messages that inspire others
  • Convey hope
  • Select appropriate channels
  • Consider culture
results of your communication style assessment
Results of your Communication Style Assessment

Visual

Auditory

Kinesthetic

Learning & Communication Styles

visual learners
Visual Learners
  • Learn best by seeing things.
  • “Show me!”
  • “Watch how I do it!”
visual columns
Visual Columns

Communication Style Assessment

Answer Sheet

V

V

visual examples
Visual Examples

Facial Expressions

Colored Text

Pictures & Photos

Graphs & Charts

auditory learners
Auditory Learners
  • Learn best by hearing things.
  • “Tell me!”
  • “Listen to me explain!”
auditory columns
Auditory Columns

Communication Style Assessment

Answer Sheet

A

A

auditory examples
Auditory Examples

Using the phone instead of email or letter

Reading out loud

Talking through an issue

Music

kinesthetic learners
Kinesthetic Learners
  • Learn by doing.
  • “Let me try.”
  • “Now, you try doing it!”
kinesthetic columns
Kinesthetic Columns

Communication Style Assessment

Answer Sheet

K

K

kinesthetic examples
Kinesthetic Examples

Prefer a demonstration

Learning a skill by using your hands

Reacting to “gut feelings” in decision-making

Pacing

solo tasking multi tasking
Solo-Tasking & Multi-Tasking

Communication Style Assessment

Answer Sheet

S

M

why are these modes important
Why are these modes important?
  • To learn and to lead best, we must understand our preferred mode(s) of giving and receiving information.
  • Most people learn in multiple modes. Mix it up!
  • To be understood, tailor speech and hearing to the mode of the listener.
listening leadership
Listening & Leadership
  • Listening is a critical leadership skill. It:
    • Improves morale
    • Builds respect and trust
    • Fosters collaboration and learning
    • Helps to prevent and resolve conflict
activity listening self assessment
Activity: Listening Self-Assessment
  • Complete the Listening Self-Assessment.
  • Do you consistently practice good listening habits?
  • How could you improve your listening habits?
becoming an effective listener
Becoming an Effective Listener
  • Stop talking
  • Don’t interrupt
  • Ask questions
  • Stay constructive
  • Look, act, and be interested
  • Seek first to understand, then be understood
  • Be sensitive to the speaker’s feelings, and try to appreciate their point of view
  • Stop talking
strengthening communication
Strengthening Communication
  • Simple changes in communication can clarify expectations, lift morale, and help people deal with difficult situations.
  • We can strengthen communication by:
    • Balancing advocacy and inquiry
    • Hearing what others say
    • Responding constructively
    • Using proactive language
barriers to effective communication
Barriers to Effective Communication
  • Talking too much
  • Not listening
  • Not paying attention
  • Expressing criticism, judgment
  • Showing anger
  • Getting upset
  • Not accepting feedback
  • Interrupting
  • Using inappropriate channel
  • Arguing
  • Lack of knowledge
  • Poor non-verbal signs
  • Distracting environment
  • Using mobile phone (answering call, SMS)
  • Lack of privacy
activity barriers to communication
Activity: Barriers to Communication
  • Read about the barrier assigned to your group.
  • Discuss how this barrier relates to our work.
  • Identify several examples of this barrier.
  • Suggest possible solutions to overcome this barrier.
  • Be prepared to share a brief, 2-minute presentation.
hear what others say buzz in pairs
Hear What Others Say: Buzz in Pairs
  • Listen carefully
  • Remove barriers to communication
  • Identify assumptions
  • Seek to understand diverse viewpoints
  • End conflict before it spreads
respond constructively
Respond Constructively
  • Give specific feedback
  • Balance the negative with the positive
  • Use proactive language
  • Convert complaints into requests
  • Be genuine
be proactive not reactive
Be Proactive, Not Reactive

Reactive

  • Making decisions on impulse, in response to external stimuli

Proactive

  • Making decisions based on values; thinking before you act
activity using proactive language
Activity: Using Proactive Language
  • Work in small groups to turn a reactive statement into a proactive statement.
  • For example:
    • Reactive: “There’s nothing we can do.”
    • Proactive: “Let’s look at what we can do…”
activity improving communication skills
Activity: Improving Communication Skills
  • Reflect on what you have learned during this session.
  • What communication skills can you improve?
  • Write 1-2 things that you will work to improve. Be specific!
key points
Key Points
  • Communication includes verbal and non-verbal components. Both are important.
  • Effective communication skills are essential for good leadership and management.
  • To communicate well, you should engage different communication styles (visual, auditory, kinesthetic).
  • Listening helps to improve morale, build trust, foster collaboration, and prevent/resolve conflict.
  • We can strengthen communication by removing barriers, listening well, being constructive, and being proactive.