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Session 1.4: Interpersonal Communication. Module 1: Leadership and Team Building Leadership and Management Course for ZHRC Coordinators, HTI Principals, and ZHRC/HTI Management Teams. Learning Objectives. By the end of the session, participants will be able to:

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session 1 4 interpersonal communication

Session 1.4:Interpersonal Communication

Module 1:Leadership and Team Building

Leadership and Management Course for ZHRC Coordinators, HTI Principals, and ZHRC/HTI Management Teams

learning objectives
Learning Objectives

By the end of the session, participants will be able to:

  • Define interpersonal communication.
  • Describe the importance of communication in leadership.
  • List at least three styles of communication.
  • Identify and practice at least two strategies to improve listening.
  • Describe communication barriers.
  • Identify strategies for preventing and overcoming communication barriers.
activity build a story
Activity: Build A Story
  • One person begins the story with 1 sentence.
    • Once upon a time, ________
  • The next person adds 1 more sentence to the story, and so on.
  • Continue until the story ends!
communication is
Communication is…
  • Communication is the process of exchanging:
    • Information
    • Thoughts
    • Feelings
    • Ideas
    • Instructions
    • Knowledge
importance of communication
Importance of Communication
  • Communication is necessary to:
    • Share knowledge and experiences
    • Build relationships
    • Motivate
    • Inform
    • Teach
    • Persuade
    • Entertain
    • Inspire
    • Give or receive instructions, directions, etc.
verbal non verbal communication



Verbal & Non-Verbal Communication
  • Spoken words
  • Gestures
    • Smiling, nodding, leaning forward, etc.
  • Body position
    • How we stand or sit
  • Facial expression
  • Silence
  • Eye contact

Verbal (7-11%)

Non-Verbal (89-93%)

components of communication
Components of Communication
  • Sender: the person who delivers the information
  • Receiver: the person who takes in the information
  • Message: the information, ideas, or feelings being shared
  • Channel: the media or means through which the information is being sent
  • Feedback: the response from the receiver indicating that the message has been received
communication flow process
Communication Flow/Process
  • A sender creates a message for the receiver
  • The sender uses a channel to relay the message
  • The receiver and the sender use feedback to:
    • Ask for more information, get answers, find out whether the message is understood, etc.







channels of communication
Channels of Communication
  • Speaking
  • Writing
  • Drawing/pictures
  • Body language
  • Sign language
  • Telephone
  • Media (television, newspapers, radios, etc.)
leadership communication
Leadership & Communication
  • Good leaders are excellent communicators.
  • Good communication:
    • Facilitates information exchange, within and outside the organization
    • Conveys meaning and inspiration
    • Prepares teams to face challenges
    • Aligns expectations
    • Resolves conflicts
effective communication skills can
Effective Communication Skills Can....
  • Present clear and compelling points of view
  • Relate positively
  • Create messages that inspire others
  • Convey hope
  • Select appropriate channels
  • Consider culture
results of your communication style assessment
Results of your Communication Style Assessment




Learning & Communication Styles

visual learners
Visual Learners
  • Learn best by seeing things.
  • “Show me!”
  • “Watch how I do it!”
visual columns
Visual Columns

Communication Style Assessment

Answer Sheet



visual examples
Visual Examples

Facial Expressions

Colored Text

Pictures & Photos

Graphs & Charts

auditory learners
Auditory Learners
  • Learn best by hearing things.
  • “Tell me!”
  • “Listen to me explain!”
auditory columns
Auditory Columns

Communication Style Assessment

Answer Sheet



auditory examples
Auditory Examples

Using the phone instead of email or letter

Reading out loud

Talking through an issue


kinesthetic learners
Kinesthetic Learners
  • Learn by doing.
  • “Let me try.”
  • “Now, you try doing it!”
kinesthetic columns
Kinesthetic Columns

Communication Style Assessment

Answer Sheet



kinesthetic examples
Kinesthetic Examples

Prefer a demonstration

Learning a skill by using your hands

Reacting to “gut feelings” in decision-making


solo tasking multi tasking
Solo-Tasking & Multi-Tasking

Communication Style Assessment

Answer Sheet



why are these modes important
Why are these modes important?
  • To learn and to lead best, we must understand our preferred mode(s) of giving and receiving information.
  • Most people learn in multiple modes. Mix it up!
  • To be understood, tailor speech and hearing to the mode of the listener.
listening leadership
Listening & Leadership
  • Listening is a critical leadership skill. It:
    • Improves morale
    • Builds respect and trust
    • Fosters collaboration and learning
    • Helps to prevent and resolve conflict
activity listening self assessment
Activity: Listening Self-Assessment
  • Complete the Listening Self-Assessment.
  • Do you consistently practice good listening habits?
  • How could you improve your listening habits?
becoming an effective listener
Becoming an Effective Listener
  • Stop talking
  • Don’t interrupt
  • Ask questions
  • Stay constructive
  • Look, act, and be interested
  • Seek first to understand, then be understood
  • Be sensitive to the speaker’s feelings, and try to appreciate their point of view
  • Stop talking
strengthening communication
Strengthening Communication
  • Simple changes in communication can clarify expectations, lift morale, and help people deal with difficult situations.
  • We can strengthen communication by:
    • Balancing advocacy and inquiry
    • Hearing what others say
    • Responding constructively
    • Using proactive language
barriers to effective communication
Barriers to Effective Communication
  • Talking too much
  • Not listening
  • Not paying attention
  • Expressing criticism, judgment
  • Showing anger
  • Getting upset
  • Not accepting feedback
  • Interrupting
  • Using inappropriate channel
  • Arguing
  • Lack of knowledge
  • Poor non-verbal signs
  • Distracting environment
  • Using mobile phone (answering call, SMS)
  • Lack of privacy
activity barriers to communication
Activity: Barriers to Communication
  • Read about the barrier assigned to your group.
  • Discuss how this barrier relates to our work.
  • Identify several examples of this barrier.
  • Suggest possible solutions to overcome this barrier.
  • Be prepared to share a brief, 2-minute presentation.
hear what others say buzz in pairs
Hear What Others Say: Buzz in Pairs
  • Listen carefully
  • Remove barriers to communication
  • Identify assumptions
  • Seek to understand diverse viewpoints
  • End conflict before it spreads
respond constructively
Respond Constructively
  • Give specific feedback
  • Balance the negative with the positive
  • Use proactive language
  • Convert complaints into requests
  • Be genuine
be proactive not reactive
Be Proactive, Not Reactive


  • Making decisions on impulse, in response to external stimuli


  • Making decisions based on values; thinking before you act
activity using proactive language
Activity: Using Proactive Language
  • Work in small groups to turn a reactive statement into a proactive statement.
  • For example:
    • Reactive: “There’s nothing we can do.”
    • Proactive: “Let’s look at what we can do…”
activity improving communication skills
Activity: Improving Communication Skills
  • Reflect on what you have learned during this session.
  • What communication skills can you improve?
  • Write 1-2 things that you will work to improve. Be specific!
key points
Key Points
  • Communication includes verbal and non-verbal components. Both are important.
  • Effective communication skills are essential for good leadership and management.
  • To communicate well, you should engage different communication styles (visual, auditory, kinesthetic).
  • Listening helps to improve morale, build trust, foster collaboration, and prevent/resolve conflict.
  • We can strengthen communication by removing barriers, listening well, being constructive, and being proactive.