Electricity Reforms in West Bengal. Dr. Keya Ghosh CUTS-Calcutta Resource Centre. Outline. An Overview of Electricity Sector in West Bengal Reforms and its Impact in the Power sector Consumer Protection and Public Participation Way Forward .
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Dr. Keya Ghosh
CUTS-Calcutta Resource Centre
i WBPDCL West Bengal Power Development Corporation Ltd
ii DPL Durgapur Project Ltd
iii CESE Calcutta Electricity Supply Corporation
iv DPSC DPSC-Dishergarh Power Supply Corporation
v NTPC National thermal Power Corporation
vi DVC Damodor Valley Corporation
Systems Improvement:WBSEB has been improving various transmission and distribution works for improvement of power distribution network essentially in rural areas .
Established Consumer Grievance Redressal Forum Restructure in 2006
The distribution licensees is mandated to establish an organisational structure for redressal of grievances of consumers.
Each licensee must have as many Grievance Redressal Officers (GRO) as may be necessary at the rate of at least one such GRO at each sub-district; district; regional ; zonal; head quarter levels of each organisation.
An aggrieved consumer is entitled to approach the Ombudsman ( placed at the WBERC Office) if he is aggrieved by any order of any GRO at any of these levels or if he does not get any response from GRO within a specified time.
The Commission has reviewed the earlier lengthy procedure
for taking grievance of the consumers to Ombudsman and replaced it with a simple procedure.
The procedure that is now being followed is: