2011 IMA Educational Conference September 29-30, 2011 Presented by C. S. “ Bud ” Kulesza CMA, CFM Former Chair Institute of Management Accountants Dean Emeritus – IMA Leadership Academy. Conflict Management . IMA Leadership Academy. Learning Objectives.
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September 29-30, 2011
C. S. “Bud” Kulesza CMA, CFM
Former Chair Institute of Management Accountants
Dean Emeritus – IMA Leadership Academy
IMA Leadership Academy
tension resulting from forces acting in opposition to each other
disagreement with strongemotions which causes us to stop listening
“Every conflict we face in life is rich with positive and negative potential”
1. Multiple role conflict
2. Scarce resources
3. Differing values or priorities (most difficult to resolve)
4. Differing perceptions of the problem
5. Insecurity / personal needs
“It is possible to conceive conflict as not necessarily a wasteful outbreak of incompatibilities, but a normal process by which socially valuable differences register themselves for the enrichment of all concerned”
Acknowledge what was said
Ask a clarifying question
Expand upon what was said
Offer to explore solutions
Identify the 3 most important lessons you learned from this course.
What will you apply?
What did you learn about yourself?
What strengths do you want to develop, or share?
We hope you enjoyed … and learned!