Conflict management
Download
1 / 18

- PowerPoint PPT Presentation


  • 415 Views
  • Updated On :

2011 IMA Educational Conference September 29-30, 2011 Presented by C. S. “ Bud ” Kulesza CMA, CFM Former Chair Institute of Management Accountants Dean Emeritus – IMA Leadership Academy. Conflict Management . IMA Leadership Academy. Learning Objectives.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about '' - elewa


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Conflict management l.jpg

2011 IMA Educational Conference

September 29-30, 2011

Presented by

C. S. “Bud” Kulesza CMA, CFM

Former Chair Institute of Management Accountants

Dean Emeritus – IMA Leadership Academy

Conflict Management

IMA Leadership Academy


Learning objectives l.jpg
Learning Objectives

  • To define conflict versus conflict management

  • To increase awareness of how conflict occurs

    • Categories of organizational conflict

    • Factors contributing to conflict

    • Conflict cycle

  • To define negative versus constructive conflict

  • Things to consider when handling conflict

  • How to deal with difficult people

  • Steps to managing conflict


What is conflict l.jpg
What is conflict?

tension resulting from forces acting in opposition to each other

disagreement with strongemotions which causes us to stop listening


What is conflict management l.jpg
What is ConflictManagement?

  • Method of reprocessing tension & disagreements

  • Search for areas of agreement

  • Identification of facts to support agreement


Kenneth cloke and joan goldsmith l.jpg
Kenneth Cloke and Joan Goldsmith

“Every conflict we face in life is rich with positive and negative potential”


Five categories of organizational conflict l.jpg
Five Categories of Organizational Conflict

1. Multiple role conflict

2. Scarce resources

3. Differing values or priorities (most difficult to resolve)

4. Differing perceptions of the problem

5. Insecurity / personal needs




Negative versus constructive conflict l.jpg
Negative versus Constructive Conflict

  • Negative Conflict

    • Focuses on differences

    • Decreases productivity

    • Wastes resources

  • Constructive Conflict

    • Focuses on agreement

    • Increases productivity

    • Maximizes resources


Constructive conflict benefits l.jpg
Constructive Conflict Benefits

  • Opens up issues of importance

  • Results in clarification

  • Questions assumptions

  • Results in solutions to problems

  • Increases individual involvement in issues of importance to them

  • Causes authentic communication to occur

  • Serves as release to pent-up emotions, anxiety, stress

  • Helps build cohesiveness through learning more about each other

  • Helps people grow personally


Mary parker follett l.jpg
Mary Parker Follett

“It is possible to conceive conflict as not necessarily a wasteful outbreak of incompatibilities, but a normal process by which socially valuable differences register themselves for the enrichment of all concerned”


Things to consider when handling conflict l.jpg
Things to consider when handling Conflict

  • Defensiveness/reacting

  • Placating

  • Forgetting that understanding is not agreeing

  • Mismatched verbal & nonverbal behaviors

  • Failing to listening appropriately

  • Focusing on details instead of core problem

  • Failing to reflect back what the person is saying

  • Not utilizing the 100 + 1% principle

  • Putting your but in the wrong place


Categories of difficult people l.jpg
Categories of Difficult People

  • Hostile / Aggressive

  • Indecisive

  • Complainer

  • Negativist

  • Silent / Unresponsive

  • Know-it-all Expert

  • Super Agreeable

  • Addicted


How to deal with difficult people l.jpg
How to deal with Difficult People

Don't react

Listen

Acknowledge what was said

Ask a clarifying question

Repeat back

Expand upon what was said

Offer to explore solutions

Establish boundaries



Dialogue questions l.jpg
Dialogue Questions

  • What can you improve in your organization to improve the ways that your colleagues deal with conflict?

  • What processes can be applied to achieve this improvement? How will you include all locations if your organization is located in multiple sites?

  • What will be your role in conflict management?

  • What are the potential outcomes?


Suggestions l.jpg
Suggestions

Identify the 3 most important lessons you learned from this course.

What will you apply?

What did you learn about yourself?

What strengths do you want to develop, or share?


Thanks l.jpg
Thanks!

We hope you enjoyed … and learned!

Conflict Management


ad