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Communication in Problem Solving Courts: Consensus, Conflict, or Capitulation

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  1. Communication in Problem Solving Courts: Consensus, Conflict, or Capitulation Terrence D. Walton, MSW, CSAC Chief of Standards National Association of Drug Court Professionals

  2. www.ndcrc.org Adult Drug Court Best Practices Standards Volume II

  3. Multidisciplinary Team Key Moments in NADCP A dedicated multidisciplinary team of professionals manages the day-to-day operations of the Drug Court, including reviewing participant progress during pre-court staff meetings and status hearings, contributing observations and recommendations within team members’ respective areas of expertise, and delivering or overseeing the delivery of legal, treatment and supervision services.

  4. Multidisciplinary Team Key Moments in NADCP

  5. Multidisciplinary Team Key Moments in NADCP Judge considers perspectives of all team member before making decisions that impact participants’ welfare or liberty interests. Defense attorneys inform participants and team members whether they will share confidential information concerning participants with other team members.

  6. Understanding MY Profession

  7. Whose the Customer? • Client? • Court? • Community? • Constituency? • Concept?

  8. Understanding ME

  9. My Focus

  10. Understanding MY Team Members

  11. Priority and Perspective

  12. Essential Considerations • Roles and Boundaries • Professional Ethics • Team Power Dynamics • Decisions Making Protocol • Participant Best & Expressed Interests • Program Best Interests • Public Best Interests

  13. Aligning the Team • Look for Good Matches, Value Diversity • Understand Condition, Culture, & Climate • Profession & Provider • Resources (leadership, finances) • Motivation, Resources, Staff Attributes • Language & Lingo • Express Empathy • Appreciate Difficulty of Work & Limitations • Respect Expertise and Perspective

  14. Aligning the Team • Find Common Ground • Recognize Strengths • Appreciate and Re-Frame Dis-agreements as Differences • Communicate: Realistically, Regularly, and Reciprocally • Agree if There is Need for Change • Desired Outcome • Drug Court Bottom Lines • Discipline Specific Bottom Lines

  15. Pitfalls to Avoid • Secrets • Sub-Alliances • Splitting & Pitting • Professional Drift

  16. Influencing The Team

  17. Value Understanding Over Being Understood Understanding Facilitates Influence

  18. Consensus Training • Network for the Improvement of Addiction Treatment (NIATx) • Structured process to decide upon, implement, and review program change • 6 Drug Courts received consensus training • Increased Job satisfaction, improved program efficiency, higher admission rates, short wait times for treatment, reduced no show rates for appointments

  19. 10 Effective Communication Strategies Proven in Drug Court

  20. 10 Effective Communication Strategies Proven in Drug Court

  21. Communication in Problem Solving Courts: Consensus, Conflict, or Capitulation Twalton@allrise.org