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Communication in Problem Solving Courts: Consensus, Conflict, or Capitulation Terrence D. Walton, MSW, CSAC Chief of Standards National Association of Drug Court Professionals
www.ndcrc.org Adult Drug Court Best Practices Standards Volume II
Multidisciplinary Team Key Moments in NADCP A dedicated multidisciplinary team of professionals manages the day-to-day operations of the Drug Court, including reviewing participant progress during pre-court staff meetings and status hearings, contributing observations and recommendations within team members’ respective areas of expertise, and delivering or overseeing the delivery of legal, treatment and supervision services.
Multidisciplinary Team Key Moments in NADCP
Multidisciplinary Team Key Moments in NADCP Judge considers perspectives of all team member before making decisions that impact participants’ welfare or liberty interests. Defense attorneys inform participants and team members whether they will share confidential information concerning participants with other team members.
Understanding MY Profession
Whose the Customer? • Client? • Court? • Community? • Constituency? • Concept?
Understanding MY Team Members
Essential Considerations • Roles and Boundaries • Professional Ethics • Team Power Dynamics • Decisions Making Protocol • Participant Best & Expressed Interests • Program Best Interests • Public Best Interests
Aligning the Team • Look for Good Matches, Value Diversity • Understand Condition, Culture, & Climate • Profession & Provider • Resources (leadership, finances) • Motivation, Resources, Staff Attributes • Language & Lingo • Express Empathy • Appreciate Difficulty of Work & Limitations • Respect Expertise and Perspective
Aligning the Team • Find Common Ground • Recognize Strengths • Appreciate and Re-Frame Dis-agreements as Differences • Communicate: Realistically, Regularly, and Reciprocally • Agree if There is Need for Change • Desired Outcome • Drug Court Bottom Lines • Discipline Specific Bottom Lines
Pitfalls to Avoid • Secrets • Sub-Alliances • Splitting & Pitting • Professional Drift
Influencing The Team
Value Understanding Over Being Understood Understanding Facilitates Influence
Consensus Training • Network for the Improvement of Addiction Treatment (NIATx) • Structured process to decide upon, implement, and review program change • 6 Drug Courts received consensus training • Increased Job satisfaction, improved program efficiency, higher admission rates, short wait times for treatment, reduced no show rates for appointments
Communication in Problem Solving Courts: Consensus, Conflict, or Capitulation Twalton@allrise.org