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Behind the Scenes in ITServices: Creating an Office of the CIO

Behind the Scenes in ITServices: Creating an Office of the CIO. OUCC 2014 Queen’s University R. Coupland & K. McWhirter. Why an Office of the CIO?. To align the strategic initiatives of ITServices at Queen’s. …but, what does that mean?. Well, just what do we do here?.

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Behind the Scenes in ITServices: Creating an Office of the CIO

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  1. Behind the Scenes in ITServices:Creating an Office of the CIO OUCC 2014 Queen’s University R. Coupland & K. McWhirter

  2. Why an Office of the CIO? To align the strategic initiatives of ITServices at Queen’s. …but, what does that mean?

  3. Well, just what do we do here? …how do we also do this? If we’re doing all of this…

  4. How can we let the “IT people” focus on the IT work? Create an Office of the CIO that focuses on much of the strategic work that needs to take place to make an IT unit successful.

  5. ITServices at Queen’s

  6. 1. Organizational Structure Organizational Chart Leadership Team Market Value Assessments

  7. 2. Policies and Procedures ITServices Administrative Handbook Manager (Finance and Administration) New budget model Partnership with Human Resources

  8. 3. Communications ITServices Communications Team Increased internal communication Outreach activities (Brown Bags, EITAC, FAC, SAC) Partnerships with central Marketing & Communications

  9. 4. Strategy and Assessment a) ITServices Strategic Plan b) IT Governance (Student and Faculty Advisory Committees) c) Manager of Assessment

  10. ITServices at Queen’s

  11. Can we do more? Yes, and it’s part of our plan.

  12. 1. Organizational Structure Organizational Chart Leadership Team Market Value Assessments

  13. 2. Policies and Procedures ITServices Administrative Handbook Manager (Finance and Administration) New budget model Partnership with Human Resources

  14. 3. Communications ITServices Communications Team Increased internal communication Outreach activities (Brown Bags, EITAC, FAC, SAC) Partnerships with central Marketing & Communications

  15. 4. Strategy and Assessment a) ITServices Strategic Plan b) IT Governance (campus-wide) c) Manager of Assessment

  16. ITServices at Queen’s

  17. Challenges…

  18. How can we overcome our challenges?What have you done?What would you like to see if the Office of the CIO was part of your department?

  19. Discussion

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