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PDF WORKSHOP: INTERVIEW SKILLS. FACILITATED BY ANNA CHOY 23 JULY 2009. INTERVIEW TIPS 101. RESEARCH PREPARE EXAMPLES PERSONAL PRESENTATION PERSONALITY. Before your interview…. Think good things, and say good things about yourself. Behavioural Interview Questions. EXAMPLES

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pdf workshop interview skills

PDF WORKSHOP:INTERVIEW SKILLS

FACILITATED BY ANNA CHOY

23 JULY 2009

interview tips 101
INTERVIEW TIPS 101
  • RESEARCH
  • PREPARE EXAMPLES
  • PERSONAL PRESENTATION
  • PERSONALITY
before your interview
Before your interview…

Think good things, and

say good things about yourself

behavioural interview questions
Behavioural Interview Questions

EXAMPLES

  • Describe a time when you had to figure out a difficult problem on your own.
  • How do you determine priorities in scheduling your time? Give examples.
  • What skills would you like to learn or improve on in the next year?
  • Describe your methods of influencing people. Give three examples.
responding to questions
Responding to questions

Example Question:

Customer service is very important in this role – tell us a situation where you have been proud of your customer service skills.

Introduction

Body - STAR model

Concluding remark

star model
STAR model

Situation

Task

Action

Response(how did others respond to your action)

example question
Example Question

Customer service is very important in this role – tell us a situation where you have been proud of your customer service skills.

introduction
Introduction

I believe delivering exceptional customer service skills provides an organisation with a leading edge. Two important skills besides your attitude and manner are providing customers with alternatives and displaying empathy.

situation
Situation

…Recently I served a client who was very frustrated at not being able to access information because of a technology problem.

task and action
Task and Action

…I offered to take the customers name and details and telephone him when the problem was rectified.

response
Response

… After I had followed through with this he was very appreciative and wrote a formal compliment to the organisation, thanking me for the service I provided.

Concluding remark

… This example illustrates my attitude of providing friendly, value added customer service.

things to practise
Things to practise
  • Active listening
  • Controlling the content
  • Letting others speak for you
practice activity
Practice Activity

Preparation

Interview 1

Interview 2

Interview 3

Constructive Feedback

Regroup

star model1
STAR model

Situation

Task

Action

Response(how did others respond to your action)

pdf drinks venue
PDF drinks venue

V Bar, 111 Liverpool Street, Sydney