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Building Our Network

Building Our Network. 17 th December 2013. Launch- June 2013. Healthwatch- Health and Social Care Act 2012. Independent ‘consumer champion’ to promote better outcomes in health and social care Representative of diverse communities

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Building Our Network

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  1. Building Our Network • 17th December 2013

  2. Launch- June 2013

  3. Healthwatch- Health and Social Care Act 2012 • Independent ‘consumer champion’ to promote better outcomes in health and social care • Representative of diverse communities • Providing intelligence to influence policy, planning, commissioning and delivery • Credibility and public trust by being responsive and acting on concerns when things go wrong

  4. Purpose and functions • Support public involvement in the monitoring, commissioning and provision of local care services. • Gather people’s views on their needs for and experiences of local services and make those views known to those involved in the commissioning, provision and scrutiny of those services. (Includes Enter & View visits) • Provide information & signpost people to local services, including to NHS Complaints Advocacy service provided by Voiceability. • Make reports & recommendations on how service could be improved • Make the views and experiences known to HW England (and other local HW orgs) • Advise the Care Quality Commission (CQC) on areas of concern, nationally through HW England and locally. • Addition of Children Social Care services (NEW)

  5. Hearing people’s stories • Focus groups with patients and staff were “the single most powerful aspect of the review process” • Keogh Review • “Involvement means having the patient voice heard at every level of the service, even when that voice is a whisper” • Berwick Report • ‘soft intelligence’ = sharp insights into achievements and failures

  6. Some issues • Hospital discharge • District nursing • Registering with GPs • Day service changes and personal budgets • Communication with health professionals • Resolving the issues… • Quarterly meetings with Patient Experience Managers, Equalities • Patient Advisory Liaison Service (PALS) in Hospitals • Informing NHS Southwark Clinical Commissioning Groups - Quality Reports, representative seat on Governing Body and committees

  7. Influential positions • Clinical Commissioning Group • Health and Wellbeing Board • Health and Social Care Communities & Citizenship Scrutiny Sub- committee • Enter and View • Guys and St Thomas’, South London and Maudsley and King’s College Hospital Foundation Trusts • We monitor, not inspect services!

  8. The Network so far… • Volunteers • Voluntary and Community Organisations • Groups - Focus groups • Future partners to work on the priority areas • Influence… • Specific pieces of work e.g. Dulwich Health Services, Complaints policy, Quality Report, Quality Accounts • Engagement – Health and Wellbeing Strategy

  9. Common Priorities • GP Access • Access to mental health services • Sexual and reproductive health services • Social care – people not eligible under the FACS criteria (Fair Access to Care Services) • We need to have you in the network!

  10. Contact us • info@healthwatchsouthwark.co.uk • www.healthwatchsouthwark.co.uk • 020 7358 7005 • Alvin Kinch, Manager • Chithmini (Chip) De Silva, Engagement Officer • Sec-Chan Hoong, Development Officer

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