Success in FM… The Necessary Ingredients

1. Success in FM… The Necessary Ingredients Teena Shouse, CFM, IFMA Fellow, Associate, Facility Engineering Associates, P.C.

2. Those ingredients are…… • Strong Leadership • Investment in our people • Consistent learning • Adaptable to change • Being a Change Agent • Acting as a Futurist

3. Facility professionals need to stay focused on remaining in the productivity business by creating workplaces that engage, empower and enable the workforces that we serve.

4. Integration of Workplace Solutions: Creating a Higher Value • Today’s workplace is hardly business as usual • There are four generations in the workforce with different work-style and life-style demands. • Footprint consolidation is happening everywhere. • Healthy employees are a must, there is a need to focus solely on core business. • If employers don’t positively impact the environment , they won’t be in business.

5. Successful Adaptation and Continuous Growth “It is not the strongest of the species that survive nor the most intelligent that survive. It is the one that is adaptable to change ” Charles Darwin

6. Growth comes from facing challenges • Advanced technology solutions • Complex organizational structures (teleworking, fluctuations in labor force, alternative workplace strategies) • Keeping the skills and knowledge of your FM personnel current • Contract governance-Outsourcing • Pressures to address sustainability issues

7. IFMA Current Trends & Future Outlook in FM 2011 • Sustainability • Complex Building Technology • Preparedness • Quantity and Complexity of FM Data ex: COBie • Finding Top Talent • Elevating the FM Profession • Economic Recession and the Aging Building Stock • Evolving Skill sets and Business Acumen • Enhancing Workplace Productivity • Changing Workplace

8. Top 10 Workplace Trends of 2012 • Integration of Workplace Solutions: Creating Higher Value • Workplaces that Promote Sustainability • Inclusive Workplaces • It’s All About Me: Rewards and Recognition • Virtual Workforces • The Built Environment as a Driver of Employee Engagement • Evidence-based Space Design • Quantifiable Employee Health & Wellness Initiatives • Psychological Health in the Workplace • Flexible Workplaces

9. Best Practices or Leading Practices? • Why do we study trends? Strive for best in class practices? • The definition of Best Practices is: “a working method, or set of working methods, which is officially accepted as being the best to use in a particular business or industry, usually described formally and in detail” • Best for who? Best when? Best in what situation? • You must decide!

10. The best ways to learn about leading practices are: • Read Facility and Property Management Magazines. • Conferences and attend the seminars to learn about other approaches. • Network locally with other Facility Managers and discover what they do to get results in their organization. • Do an ‘Intelligent Benchmarking’ exercise, which goes beyond the traditional benchmarking comparisons and looks at practices.

11. Change Agent and“Solution Architect” “Life begins at the end of your comfort zone.” Neale Donald Walsch

12. FM Organizational Re-Commissioning • Re-examine the objectives of your FM organization • Question the current criteria for measuring performance • Create and document the particular processes where you seek to achieve greater success • Verify, document, and report actual performance

13. Be a Futurist Wanted: A FM who likes unbelievable challenges, tolerates strange happenings, “sees” into the future, handles a 10:1 ratio of questions to answers, cultivates a sixth or maybe even seventh sense, deals with complicated requests, copes with multiple in-bounds and expertly balances needs versus wants.

14. Leadership = Victor not Victim • Victor Victim • Ownership Blame • Accountability Excuses • Responsibility Denial • Have the courage to be a Victor!

15. Leaders are willing to invest in people… • Time • Money • Conversation…is aprofessional sport. Who you are is a result of the conversations you are having!

16. “Hope is not a strategy.” Teena Shouse, CFM, IFMA Fellow

17. Be alert to opportunities • Stay at the forefront of technologies and best practices • Training, reading, networking • The right perspective – a changing workplace can be a great source of personal and professional satisfaction.

18. The Ambition Effect(Internal desire to attempt something new) • Ambition triggers action • Every action creates an experience • Experience reveals the possibilities • The possibilities inspire new ambition or action

19. Training • CFM-Certified Facility Manager • FMP-Facility Management Professional • SFP-Sustainability Facility Professional • RPA-Real Property Administrator • FMA- Facility Management Administrator • MCR-Master of Corporate Real Estate

20. Conferences and Publications • NFM&T conferences semi-annually • IFMA Facility Fusion and WWP • Buildings Operations Magazine • Facility Management Journal • McMorrow Report • Today’s Facility Manager • Facilitiesnet.com

21. Our Ultimate Goal • FM professionals are to provide a safe, healthy and productive work environment. • We must make our companies competitive. • Ahighly motivated and productive workforce that is constantly learning and adapting to new realities, training, and professional development.

22. “Faith is taking the first step without seeing the whole staircase.” Martin Luther King, Jr.

23. Discussion Contact Information Teena Shouse, CFM, IFMA Fellow Facility Engineering Associates, P.C. Teena.Shouse@feapc.com 913-486-8847 www.feapc.com Thank you!