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Providing Student Resources through Online Workshops and a Student Services Center. Who We Are. Dr. Cathy Gunn, Director, Illinois Virtual Campus cgunn@uillinois.edu Anita Crawley, Student Development Faculty, William Rainey Harper College acrawley@uillinois.edu. Overview.

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who we are
Who We Are
  • Dr. Cathy Gunn, Director, Illinois Virtual Campus cgunn@uillinois.edu
  • Anita Crawley, Student Development Faculty, William Rainey Harper College acrawley@uillinois.edu
overview
Overview
  • Illinois Virtual Campus
  • Online Student Services Center
  • Orientation to Online Learning Workshop
  • Discussion
illinois virtual campus
Illinois Virtual Campus
  • Overview – see brochure
    • 66 colleges and universities in Illinois
    • 3211 courses (2135 online)
    • 89 certificate or degree programs (82 online)
    • 117,000 course enrollments last year
    • 40 Student Support Centers
ivc student support centers
IVC Student Support Centers
  • Access to computers and Internet
  • Access to technical support
  • Access to student learning resources (i.e., library, learning centers)
  • Testing services
  • Advisement
  • Marketing
online student services center
Online Student Services Center

Map of Student Support Centers

online student services center1
Online Student Services Center

Matrix of student resources (handout)

assumptions
Assumptions
  • Online student services available 24/7
  • Not designed to replace face-to-face services
  • High tech and high touch - a great partnership
  • One size doesn’t fit all
online student services center ossc
    Online Student Services Center (OSSC)
  • Historical Perspective
    • Developed Summer 2000
  • Goals
    • Learning center for online education
    • One stop student services center
  • Example – Audience Choice
    • IVC Online Student Services Center
assessment evaluation
Assessment Evaluation
  • Focus Groups
  • Web Trend Reports
  • Online and Informal feedback
revisions
Revisions
  • Streamlined content
  • Reduced number of links
  • Developed featured sites
  • Created multiple ways of using the site
  • Added a financial assistance guide
questions we asked
Questions We Asked
  • Are students and staff using the site?
  • Can we do more to help student make decisions about online learning?
orientation to online learning workshop
Orientation to Online Learning Workshop
  • Historical Perspective
    • Developed Summer of 2001
    • First offered August 2001
goals
Goals
  • Introductory online experience
  • Low investment of time
  • Opportunities to build skills and confidence
  • Expand use and awareness of Online Student Services Center
workshop structure
Workshop Structure
  • Free
  • 2 weeks
  • Self-paced
  • Instructor facilitated
  • Taught from WebCt course management system
instructional methods
Instructional Methods
  • Topical outlines/mini-lectures
  • Asynchronous discussion
  • Self assessment tools
  • Topical readings from Internet
  • Time to reflect and write
  • 9 self contained modules
1 navigating webct
#1 Navigating WebCt
  • What is a course management system?
  • Learning WebCt terminology
  • Navigating the course using WebCt
  • Using the discussion board
  • Discussion - Introduce yourself
2 what is online learning
#2 What is Online Learning?
  • Different types of online courses
  • What to expect as an online student (ION)
  • Advantages and disadvantages of online learning
  • Online learning terminology (OSSC)
  • Discussion – reasons for taking online courses
3 effective online communication
#3 Effective Online Communication
  • Online communication lingo – synchronous, asynchronous, email, phone, chat, etc.
  • Netiquette
  • Key elements of online communication
  • Discussion – highlights of effective online communication
4 effective online learner characteristics
#4 Effective Online Learner Characteristics
  • Readiness for online learning
  • Life roles and educational goals
  • Self assessment of readiness
  • 1st Profile Assignment
5 learning style
#5 Learning Style
  • Tour of module – WebCt
  • Learn about learning styles
  • Identify own learning preferences - OASIS
  • Understand your style in the online learning environment
  • 2nd Profile Entry
  • Discussion – key points from learning style
6 what technical skills might you need
#6 What Technical Skills Might You Need?
  • Technology Quotient Survey
  • Tutorials – Internet 101, Email, and either Internet Explorer or Netscape
  • 3rd profile entry – technical skills self assessment
  • Discussion - results of survey and what technical skills do you need to learn
7 internet research
#7 Internet Research
  • Search Engines
  • Library Research (OSSC)
  • Discussion – most important things your learned about search engines
8 overcoming personal barriers
#8 Overcoming Personal Barriers
  • Academic, Personal, Technical Barriers (OSSC)
  • Time Management
  • Discussion Question – Which barrier is of concern to you & what strategies will you use to overcome it? Also 4th Profile entry
9 goal setting
#9 Goal Setting
  • Find online courses using IVC search engine
  • Understanding Student Support Centers
  • Discussion - Online learning action plan
  • Final Profile entry
  • Activity - Submit Completed Profile
statistics august march
Statistics August-March
  • Over 400 participants
  • 12 sections
  • 20-30 participants per section
audience
Audience
  • Initial sections – primarily faculty, staff and administrators
  • Current sections – balance between Illinois college employees and students
lessons learned
Lessons Learned
  • Expanded from 1 to 2 weeks
  • Early notification leads to lower participation
  • Time constraints influence level of participation especially with a free workshop
where do we go from here
Where Do We Go From Here?
  • Create a Blackboard version
  • Workshop files made available from IVC website (www.ivc.illinois.edu)
  • Collaboration – encourage creation and sharing of modules
future
Future
  • Decisions – cost recovery
    • 3 sections (2 instructors/administration) = $2600
  • Scalability – instructors
    • Pre-Service Teacher Education/internships
    • Illinois Virtual High School instructors
    • Teacher recertification opportunities