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National Student Survey. MMU Overview Neil Barrett Strategic Planning & Management Information. Section. 01. NSS. Why? Why?!. NSS designed to support the QAA’s audits & bring focus to universities. QUALITY!. Teaching. Overall satisfaction. Assessment. Personal development.

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national student survey

National Student Survey

MMU Overview

Neil Barrett

Strategic Planning & Management Information




NSS. Why? Why?!

nss designed to support the qaa s audits bring focus to universities
NSS designed to support the QAA’s audits & bring focus to universities



Overall satisfaction


Personal development

Academic support

Learning resources


our challenge nss is not designed to diagnose institutional issues e g
Our challenge: NSS is notdesigned to diagnose institutional issues. E.g.
  • Validity (what do the questions actually mean?)
    • The timetable works efficiently as far as my activities are concerned
    • Feedback on my work has been prompt
  • Reliability, particularly of small samples…
variation in small samples
Variation in small samples

Quartiles of overall satisfaction for all courses in UK returning individual course results in KIS, by size of NSS population

Lots of variability in small classes: implications for KIS

but the numbers are used regardless and our numbers need to be higher
But! The numbers are used regardless and our numbers need to be higher

League tables: in Sunday Times, nearly 30% of an institution’s score is made up from NSS (teaching quality & overall satisfaction)

Student choice. E.g. Unistats & Which?




The results

institutional position
Institutional position



MMU result

Similar institution results (Leeds Met, Birm. City, UCLan, LJM, De Mont, Northumbria, Nott. Trent, Sheff. Hall)


Management studies



All MMU subjects compared with the sector

Green = top half of all institutions

Pink = bottom half

Others in Technology


Business Studies


The library resources and services are good enough for my needs

Good advice was available when I need to make study choices

I have received detailed comments on my work

The course is well organised and running smoothly

The course is intellectually stimulating

Staff have made the subject interesting

Staff are enthusiastic about what they are teaching


Focus on the positives – i.e. the motivational side of a good experience (not avoiding making them unhappy)

Timing – get them in a good mood

Hot issues – quickly recover from any major issues