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Knowledge Management. Southern California SPIN Meeting November 5, 2010 Northrop Grumman Space Park Redondo Beach, Ca. Bob Payne Mark Britton Knowledge Management Aerospace Systems Sector Northrop Grumman Corporation. Approved for Public Release, Distribution Unlimited:

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knowledge management

Knowledge Management

Southern California SPIN Meeting

November 5, 2010

Northrop Grumman Space Park

Redondo Beach, Ca

Bob Payne

Mark Britton

Knowledge Management

Aerospace Systems Sector

Northrop Grumman Corporation

Approved for Public Release, Distribution Unlimited:

NGAS Case 10-0140 Dated 2/10/10

km for spin
KM for SPIN
  • Northrop Grumman Aerospace Systems Sector
    • Video & Overview Chart with pictures
    • Journey of “OneNG”
  • What is Knowledge Management
    • Our Knowledge Management (KM) at NGAS
  • The KM Package
    • People
    • Process
    • Technology

Approved for Public Release, Distribution Unlimited:

NGAS Case 10-0140 Dated 2/10/10

northrop grumman today
Northrop Grumman Today
  • $32 billion sales in 2009
  • $69 billion total backlog
  • 120,000 people, 50 states, 25 countries
  • Second largest U.S. defense contractor
  • Leading capabilities
    • Systems integration
    • C4ISR and battle management
    • Information technology and networks
    • Defense electronics
    • Naval shipbuilding
    • Space systems
    • Missile defense

Approved for Public Release, Distribution Unlimited:

Northrop Grumman Aerospace Systems Case 10-1197

five operating sectors
Five Operating Sectors

Aerospace Systems

Electronic Systems

Information Systems

Shipbuilding

Technical Services

Large Scale Systems Integration

C4ISR

Unmanned Systems

Airborne Ground Surveillance / C2

Naval BMC2

Global / Theater Strike Systems

Electronic Combat Operations

ISR Satellite Systems

Missile Defense Satellite Systems

MILSATCOM Systems

Environmental & Space Science Satellite Systems

Directed Energy Systems

Strategic Space Systems

Radar Sensors & Systems

RF/IR Countermeasures

EO/IR Targeting & Surveillance

Navigation & Positioning Systems

Space Sensors

C4ISR Networked Systems

Laser Systems

Communications Systems

Marine & Undersea Systems

Propulsion & Power Generation

Air Defense Systems

Postal Automation

Biodefense

Command & Control Systems

Network Communications

Intelligence, Surveillance & Reconnaissance Systems

Enterprise Systemsand Security

IT/Network Outsourcing

Intelligence

Federal, State/Local & Commercial

Homeland Security & Health

Naval Systems Integrator

Surface Combatants

Expeditionary Warfare Ships

Auxiliary Ships

Marine Composite Technology

Coast Guard Cutters

Commercial Ships

Nuclear Aircraft Carriers

Nuclear Submarines

Fleet Maintenance

Aircraft CarrierOverhaul & Refueling

Systems Support

Base and Infrastructure Support

Range Operations

Maintenance Support

Training and Simulations

Technical andOperational Support

Live, Virtual and Constructive Domains

Life Cycle Optimization

Performance Based Logistics

Modifications, Repairand Overhaul (MRO)

Supply Chain Management

Lead SupportIntegrator (LSI)

Approved for Public Release, Distribution Unlimited:

Northrop Grumman Aerospace Systems Case 10-1197

northrop grumman aerospace systems
Northrop Grumman Aerospace Systems
  • $10B Business
  • 23,000 Employees
  • Prime contractor/major partner on large platform programs
    • Manned & unmanned aircraft
    • Space & Missile systems
  • Differentiated by technology leadership
  • Large development programs
  • Long production cycles & substantial cash returns
  • Significant large new competitive opportunities
  • World-class workforce

Leveraging the Power of Air / Space Integration

Approved for Public Release, Distribution Unlimited:

Northrop Grumman Aerospace Systems Case 10-1197

aerospace systems
Aerospace Systems

Global Hawk

Space Systems Division

STSS

Restricted

Strike and Surveillance Systems Division

Fire Scout

MissileSystems

F-35

JWST

B-2

MP-RTIP

Trinidad

F/A-18

Targets

AEHF

NPOESS

Restricted

Battle Management

and Engagement SystemsDivision

LCROSS

Advanced Programs and Technology Division

Broad Area Maritime Surveillance (BAMS)

E-2

Tanker

EA-6B

Restricted

ABL

UCAS

EA-18G

E-8C JSTARS

Maritime Laser Demo

Approved for Public Release, Distribution Unlimited:

NGAS Case 10-0140 Dated 2/10/10

Restricted

km for spin1
KM for SPIN

Video:

The Q Is In You

2010 Aerospace Systems (AS)

Approved for Public Release, Distribution Unlimited:

NGAS Case 10-0140 Dated 2/10/10

building the company

Electronic Components & Materials

Electronic Sensors & Systems Div (ESSD)

(Divested)

Electronic Sensors & Systems Div. (ESS)

Electronic Systems (ES)

Electronic Systems (ES)

Electronics & Systems Integration Div (ESID)

Mission Systems (MS)

Mission Systems (MS)

Integrated Systems (IS)

Integrated Systems (IS)

Military Aircraft Systems Div (MASD)

Integrated Systems & Aerostructures Div. (ISA)

Space Technology (ST)

Space Technology (ST)

Commercial Aircraft Div (CAD)

Ship Systems

Ship Systems (SS)

Newport News

Newport News (NN)

Data Systems & Services Div (DSSD)

Logicon, Inc.

InformationTechnology (IT)

InformationTechnology (IT)

Technical Services (TS)

Technical Services (TS)

Logicon

Building the Company

Aerojet 10/01

Litton 4/01

Northrop

Newport News 11/01

CommercialAerostructures7/00

NorthropGrumman

Component Tech. 10/02 (*)

Computers Displays 9/02

Electron Devices 9/02

5/94

Logicon 5/97

Grumman

8/94

VoughtAircraft

INRI 9/98

Xontech 7/03

TRW12/02

Fibersense 12/02

FDC 10/00

Sterling Software 10/00

Cal Mic 4/99

DPC 6/99

Comptek 6/00

WestinghouseDefense Electronics3/96

Ryan 7/99

Navia 4/00

1993

1994

1995

1996

1997

1998

1999

2000

2001

2003

2004

2005

2006

2007

2002

Approved for Public Release, Distribution Unlimited:

NGAS Case 10-0140 Dated 2/10/10

(*) Announced as discontinued operation

Corp / IS Overview 120406 Rev A

journey to oneng

Number of Employees

TRW12/02

Aerojet

10/01

FDC10/00

Fibersense12/02

Cal Mic4/99

Litton4/01

Comptek6/00

Vought Aircraft8/94

DPC6/99

Sterling Software10/00

Newport News11/01

INRI9/98

Westinghouse Defense Electronics3/96

Navia4/00

Xontech7/03

Grumman5/94

Logicon5/97

Ryan7/99

Journey to “OneNG”

1994

1998

2000

2002

Today

ChangeDrivers

Technology

Market Demands

Integration

Demographics

Consolidation

Corp. KMSummit I

SummitVII

Corp. KM Council

KM Object Inventory

Find

NG KMInitiatives

TalentPool

1 NG PMO

Corp. KM Strategy

1st NG KMGroup Formed

1st Livelink

PeopleNet

APQC Award

1st CoP

How do I

ShareCenter

Other Initiatives

CEFormed

CASH

Quality Circles

FSC

SEAG

LEAN

ACE

TQM

Air ForceKnowledgeNow

(formal KM Program)

Approved for Public Release, Distribution Unlimited: NGAS Case 10-0140 Dated 2/10/10

knowledge management1
Knowledge Management

Retain, Create, and Leverage Knowledge to Renew and Innovate

“Our intent is to understand and codify knowledge into explicit forms if we can and to

understand knowledge in it’s tacit form and enable it’s flow from person to person.”

–Mark Britton, NGAS PM KM

Approved for Public Release, Distribution Unlimited: NGAS Case 10-0140 Dated 2/10/10

enabling knowledge flow

Process-based KM

After Action Reviews

Lessons Learned

Project Milestone

Reviews

Enabling Knowledge Flow
  • Facilitated sharing/transfer
  • Internal benchmarking

Tacit

Facilitated Best

Practice Transfer

Peer Assists

Tools and Systems that allow users to self-serve knowledge or find experts

Network-Based KM

CoP’s

Team Meetings

Virtual Collaboration

Knowledge Transfer

  • - Groups that share, learn
  • Held together by common interest in topic
  • Trade tools, templates, b.p.’s
  • Solve business problems

Self-Service +

Websites

Repositories

CRM Systems

Email/Discussion Boards

Systematic tools to gather process-specific knowledge and reapply to relevant situations

Expertise Locator

Systems

Taxonomy/Classification

Systems

Explicit

Search Engines

Human Interaction

Lower

Higher

Source: APQC

Approved for Public Release, Distribution Unlimited:

NGAS Case 10-0140 Dated 2/10/10

knowledge management2

Leadership & Strategy

Use

Create

Adapt

Culture

Management

Value

L

e

v

e

Identify

Share

r

g

a

g

n

Capture

i

Organize

i

n

k

g

Technology

n

i

KM Process

KM Enablers

L

L

e

a

g

r

n

i

n

Knowledge Management

Approved for Public Release, Distribution Unlimited:

NGAS Case 10-0140 Dated 2/10/10

changing mental models
Changing Mental Models

To

  • During work
    • Learning before, during & after
    • Process imbedded solutions
  • Learning
    • Knowledge objects
    • Just in time, just enough
  • Proactive knowledge retention
    • Capability, capacity and continuity
  • Knowledge flow
    • Crossing boundaries via communities of practice
  • Sharing work
    • Collaborative systems
    • Collaborative offices

From

  • After the fact
    • Lessons learned
    • Knowledge capture events
  • Training
    • Courses & classrooms
    • Just in case
  • Passive knowledge retention
    • Fingers crossed
  • From knowledge capture
    • Driven by events (retirements, moves)
  • Heads down work
    • Command and control
    • Don’t waste time talking

Approved for Public Release, Distribution Unlimited: NGAS Case 10-0140 Dated 2/10/10

knowledge management at ngas
Knowledge Management at NGAS

HOW WHERE WHEN WHY

KM

Connects

Approved for Public Release, Distribution Unlimited:

NGAS Case 10-0140 Dated 2/10/10

communities of practice

Effective learning

Timely, trusted,

highly relevant knowledge

Context

Conversations

Content

Communities of Practice

Community noun (pl. communities)

  • A group of people living together in one place.
  • The community, the people of an area or country considered collectively; society.
  • A group of people with a common religion, race, or profession: the scientific community.
  • The holding of certain attitudes and interests in common.
  • A group of interdependent plants or animals growing or living together or occupying a specified habitat.  -WEBSTERS

There are over 200

communities across

the company, such as

Systems Engineering

New Managers

Connect1NG (new

hires)

Property Management

Approved for Public Release, Distribution Unlimited: NGAS Case 10-0140 Dated 2/10/10

attract and retain thru sharing in a cop
Attract and Retain thru Sharing in a Cop

“To Leverage Knowledge,

Don’t Focus on the Knowledge Itself.

Focus on the Communities That Own it and the People That Use it.”

Approved for Public Release, Distribution Unlimited:

NGAS Case 10-0140 Dated 2/10/10

connect1ng
Connect1NG

Connect1NG membership includes 7,800 members across the Enterprise

Geographically reaches 70% of the employee population and is the largest Enterprise wide program

The Connect1NG Vision:

“Connect1NG creates professional and social networking opportunities for employees, connecting them across Northrop Grumman to foster assimilation, knowledge sharing, and retention.”

The Connect1NG Mission:

“The Connect1NG program not only provides NGC with a unique offering for employees, but also energizes the employee population. By communicating to targeted audiences within the employee population, employees will feel more connected to Northrop Grumman, therefore becoming more energized and motivated. “

Community Benefit

Knowledge Transfer

Develop/

Mentor

Cross Sector

Sharing

Assimilation

  • Connect1NG Growth
  • 4500 members at generation of Connect1NG
  • Currently 7300+

Leadership

Retention

Recruiting

Engagement

Relationship

Approved for Public Release, Distribution Unlimited:

NGAS Case 10-0140 Dated 2/10/10

Improved Employer

connect1ng today

Community

Habitat for

Humanity

Tutoring

Networking

Socials

VP Mixer

Cross Sector

Collaboration

People

Friendships

Teamwork

Growth

Professional Development

Mentoring

Knowledge Sharing

Career Growth

Retention

New Hire Assimilation

Relationship Building

Educational

Development

Classes

Lunch & Learns

Recruitment

Networks

Membership

Connect1NG today
  • Opportunities to Engage
  • Networking Events
  • Beach Volleyball
  • BBQ
  • Beach Day Bonfire
  • Summer Games Industry Mixer
  • Habitat for Humanity
  • USO Fundraisers
  • Lunch and Learns
  • General Body Meetings
  • Cross NGR Mixer
  • New Grad Acclimation Program for New Hires
  • VP Mixer Networking Event
  • Panels
  • Tours
  • LA Area Launch (5 different C1NG chapters involved)
  • Mentor Program
  • VP Mixer

Leadership Skills

Community Outreach

Networking Opportunities

Professional Growth

Development

1st Chapter started with 13 in 2001

Membership Growth in 2009

January – September

El Segundo 500 to 1000+

Connect1NG Officer Positions

President

Vice President

Communications

Treasurer

Social Chair

Community Service Chair

Education and Skills Development Chair

Membership Chair

“The chat session…was a great way for the Connect1NG membership to reach out and ask tough questions to leadership. Leadership forums such as these are a great way to spread the companies plan forward and have employees give their feedback.”

-El Segundo Connect1NG Board President 2009

Approved for Public Release, Distribution Unlimited: NGAS Case 10-0140 Dated 2/10/10

rewards recognition
Knowledge Sharing Awards

Promotes asking and sharing

Nominations by peers via a website

Presentations made quarterly by senior leadership

Followed by news articles

Knowledge Sharing News

Knowledge News Network

Published quarterly

Target audience: leadership and those involved with KM solution implementations

Rewards & Recognition

Integrator article on knowledge sharing awards

Our success comes from 10 years of continuous support and dedication

It is about people, their networks, their conversations and how leaders

of organizations can reduce the barriers to asking and sharing

Our focus today is on people and our knowledge asking, sharing and reuse culture

Collaboration solutions for teams and communities

Search solutions to find people and documents

Content management solutions and practices

Learning solutions and facilitation

Knowledge sharing leadership

Communities of practice

Rewards & recognition

Knowledge sharing newsletter

Approved for Public Release, Distribution Unlimited: NGAS Case 10-0140 Dated 2/10/10

managing our talent
Managing Our Talent

Discipline Management

  • Process to rapidly tap and assign the best Engineering, Logistics and Technology talent
  • Provides strategic management of talent across the sector

Approved for Public Release, Distribution Unlimited: NGAS Case 10-0140 Dated 2/10/10

promoting collaboration in the office

Manager’s Cubicle

File

File

Highly Collaborative

Teaming Area

Informal Meeting

Space

Personal Space

Promoting Collaboration in the Office

Collaborative Physical Workspaces

Increased...

  • Collaboration
  • Knowledge Sharing
  • Network Connectivity
  • Mobility, Flexibility & Adaptability
  • Workflow
  • Morale

Approved for Public Release, Distribution Unlimited: NGAS Case 10-0140 Dated 2/10/10

tacit knowledge continuity
Tacit Knowledge* is ”Know-how” contained in peoples’ minds typically passed person-to-person

Challenge: recognize, capture, and share it

*Often quoted distinction between explicit and tacit knowledge

attributed to Michael Polanyi, “The Tacit Dimension”

Tacit Knowledge Continuity
  • Applied Example – Production
  • Production line mechanics retiring creating risk of knowledge loss
  • Utilized knowledge capture and transfer solutions resulted in the program maintaining production
  • Transfer of knowledge to supplier resulted in resolution of a significant quality problem

Approved for Public Release, Distribution Unlimited: NGAS Case 10-0140 Dated 2/10/10

knowledge value stream mapping approach
Knowledge & Value Stream Mapping Approach

Integration of; Value Stream Mapping, Knowledge Mapping, & Process

Automation

  • Value Stream Mapping identifies and eliminates unnecessary steps along a process path to improve throughput
  • Knowledge mapping ensures that all necessary knowledge/information is identified, included, and made available to minimize SPF
  • Automation delivers closed-loop streamlined processes which gather performance metrics, include business rules, and virtualizes all steps within the stream.

Approved for Public Release, Distribution Unlimited:

NGAS Case 10-0140 Dated 2/10/10

learning through lessons learned

Learning Tools

Business Task/Process

PA

Learn Before

AR

AR

AR

AR

AR

Plan

Execute

RS

Analysis

Learn During

AR

RS

Learn After

PA

Members participate as peers

1

2

Relevant

Community

Learning through Lessons Learned

Lessons Learned & Applied

  • Enables continuous learning
  • Peer Assists (PA)
    • Enables tapping company experience - quickly
    • Effective for team to team knowledge transfer
  • Action Reviews (AR)
    • Simple, end-of-day (action) reviews
  • Retrospects (RS)
    • Most effective when the team will be repeating a similar process

Approved for Public Release, Distribution Unlimited:

NGAS Case 10-0140 Dated 2/10/10

web 2 0 technology
Web 2.0 Technology
  • Web 2.0 - what’s the hype?
  • Networking capabilities
  • Virtual, mobile
  • User-generation of content
  • Many to Many communications
  • Dynamic and Collaborative
  • Knowledge sharing
  • Innovation

Approved for Public Release, Distribution Unlimited:

NGAS Case 10-0140 Dated 2/10/10

ourforum
ourForum
  • ourForum  Online platform for threaded discussion over categorized topics
  • Currently 5,324 registered members and 21,023 posts in 2,361 threads

Forum Structure

 Our World

 Our Strategy

 Our Employee Life

 Our Social Life

Approved for Public Release, Distribution Unlimited: NGAS Case 10-0140 Dated 2/10/10

the chat session on ourforum
The Chat Session on ourForum
  • Chat Stats
  • 63 Total Posts
  • ~3680 Current Views
  • 197* Members on at live
  • time *RECORD SET
  • 397 additional registered
  • during event promotion
  • timeframe (204 on Chat
  • day alone)

“Good opportunity to communicate with those you don’t have access to on a daily basis.”

Why?

“To remain in touch with employees, helps morale”

“Feel connected”

“Communication prevents rumors”

“It inspires low level employees to share ideas and feel more connected to high level management”

“The forum allows immediate two-way access between the execs and non-managers in the sector. Messages are often filtered in other ways, but this is safe exposure to ideas from both groups.”

YES

97%

Approved for Public Release, Distribution Unlimited: NGAS Case 10-0140 Dated 2/10/10

providing fast answers
Providing Fast Answers

How do I?

  • Provides knowledge about common business process
  • Sites for employees and managers
  • Created by new employees and new managers
  • Technology: Simple HTML website

Approved for Public Release, Distribution Unlimited:

NGAS Case 10-0140 Dated 2/10/10

km 10 years
KM 10 years

Approved for Public Release, Distribution Unlimited:

NGAS Case 10-0140 Dated 2/10/10

km creating lasting change
KM Creating Lasting Change

Approved for Public Release, Distribution Unlimited:

NGAS Case 10-0140 Dated 2/10/10