BPM Maturity Levels. Most companies are asking how to begin and are hearing about the BPM Maturity Levels, but: Don’t know how to use this information…. Level 5: Optimizing Continuous Process Improvement from quantitative feedback
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use this information…
[Source: Harmon, 2004; Fisher, 2004; Rummler-Brache, 2004; Rosemann et al, 2005]