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BPM Maturity Levels. Most companies are asking how to begin and are hearing about the BPM Maturity Levels, but: Don’t know how to use this information…. Level 5: Optimizing Continuous Process Improvement from quantitative feedback

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bpm maturity levels
BPM Maturity Levels
  • Most companies are asking how to begin and are hearing about the BPM Maturity Levels, but:
    • Don’t know how to

use this information…

  • Level 5: Optimizing
  • Continuous Process Improvement from quantitative feedback
  • Change management is standard practice across organization
  • Level 4: Managed
  • Processes are measured and controlled; Metrics defined
  • Organization is managed based on process
  • Process results can be predicted
  • Processes are automated and measured for improvement
  • Level 3: Defined
  • Processes are documented & standardized across organization
  • Process awareness with process documentation procedures
  • Documented processes are shared throughout organization
  • Use of BPM methodologies and IT for process automation
  • Level 2: Repeatable
  • Some processes are understood and can be repeated but not documented
  • Some process awareness
  • Success now associated to team members performing assigned tasks
  • Level 1: Initial
  • Organization has little, or no, process awareness
  • Few activities are defined; processes are ad-hoc, not planned, reinvented
  • Success depends on individuals

[Source: Harmon, 2004; Fisher, 2004; Rummler-Brache, 2004; Rosemann et al, 2005]