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Windows Server Feedback Systems: Technical Overview for North East User Groups January 2006. Olga Ivanova-Program Manager oivanova@microsoft.com Microsoft Corporation. Lars Giusti-Program Manager larsg@microsoft.com Microsoft Corporation. Microsoft Confidential. Agenda.

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    1. Windows Server Feedback Systems: Technical Overview for North East User Groups January 2006 Olga Ivanova-Program Manageroivanova@microsoft.comMicrosoft Corporation Lars Giusti-Program Managerlarsg@microsoft.comMicrosoft Corporation Microsoft Confidential

    2. Agenda • Windows Longhorn Server & Client Roadmaps • Server Feedback Systems Group Vision • Review of Today’s Automated Feedback Mechanisms • Overview of Longhorn Server Feedback Technologies • Introduction to Customer Experience Improvement Program (CEIP) • Longhorn Server Feedback User Interface • Server Feedback Anywhere For Longhorn R2 • How can User Groups help? • Questions & Answers…

    3. Windows Longhorn Client & Server Roadmaps & Highlights

    4. 2009 2007 2005 2006 Release Roadmap Windows Server LH R2 • Windows Server Longhorn RTM • 2H/2007 • Windows Server 2003 Compute Cluster Edition • Windows Server Longhorn • Q2/2006 Beta2 • Q4/2006 RC1 • Windows Server 2003 R2 • Windows Server Longhorn Beta 1 • Windows Server Update Services • Windows Server 2003 x64 Editions • Windows Server 2003 Service Pack 1 Microsoft Confidential

    5. Windows Longhorn Server Key Investments • Next generation Web Services Application platform • Integrated management of IIS, ASP.NET & “Indigo” • Focus on shared usage and hosting scenarios • Manageability from the ground up • Role-based deployment reduces maintenance and attack surface • “Better-than-UNIX” scripting, automation, monitoring, diagnostics and settings management • Enhanced PC and server deployment and management • Enhanced fundamentals, including security • IPV6 aware roles, App Compatibility with Windows Server 2003 • New hardware and standards support • Dynamic partitioning for Windows “mainframes”, Diskless blades support, PCI-Express

    6. Windows Vista Client Roadmap Q4 2006 Broad Scale availability Q3 2006 Platform Complete July 2005 Platform beta IT engagement Q2 2006 End user engagement Sept 2003 Developer engagement April 2005 OEM & IHV engagement

    7. Windows Vista Client Key Investments Security • Isolation & resiliency • Updating & monitoring • HW-based security Reliability • Built-in diagnostics • No hangs • Driver model Performance • Quick boot & resume • Optimization • Responsiveness

    8. Streamlinedmanagement Server rolesfor improvedagility Responsive androbust infrastructure IT operational efficiency Information worker productivity Next generation developer platform Common code-base Most secure highest quality release of Windows ever Integrated Windows Platform

    9. Windows Server Feedback Technologies

    10. Windows Server Feedback Systems Group Vision • To enable automated feedback systems in the Server operating system that capture important information that assists us in improving our components, features, and architecture.

    11. Automated Feedback Mechanisms • Evolution in Microsoft feedback mechanisms: • Windows 2000: • Blue Screen (Online Crash Analysis: OCA) • Windows XP and Server 2003: • Watson (Windows Error Reporting: WER) • Next wave: Customer Experience Improvement Program (CEIP)

    12. Introducing…Customer Experience Improvement Program • Technology used in other Microsoft products like Office, Messenger, Windows Media Player, MSN • Selected Longhorn components instrumented upon Customer consent • Basic server configuration instrumented • Nothing for you to do except say Yes (opt-in) • Nothing recorded that could identify you • Data is statistical and aggregated • Product designers learn how everyone uses their features • Customers can influence future products with limited investment, effort, and risk through CEIP

    13. CEIP Today: What the customers see Windows Media Player v10 Windows Messenger V4.7 Office 2003

    14. Longhorn Server Customer Experience Improvement Program (CEIP) Basics • Starting in Beta 2 we will enable server components to upload key “datapoints” to MS • We will provide a simple & easy opt-in\opt-out method • Highly focused information collected: • Hardware Configuration • Usage\Roles • OS\Patch Level • Quality • Aggregation and analysis at Microsoft • We gain insight into how Server is used • We build a better component

    15. Longhorn Server Feedback: What you see • The data is completely anonymous • One opt-in request, no more nags • Group Policy override also provided • Our promise: • No personally identifiable information • No security exposure • Undetectable performance hit • Some small files written • One HTTP POST, SSL if available • Other points: • Requires the ability to connect with HTTP at least some of the time • No direct feedback to you

    16. Examples of Typical Business Questions Asked… • Generic: • Product, memory size, number of CPUs • What “roles” are installed? • Specific: • File Replication Service (FRS) UI: • How many replication groups are managed? • How often is Cancel used in wizards? • Goals: scalability testing and better Wizard help. • Internet Information Server (IIS): • Number of Sites • Number of Errors and Error Numbers in past 24 hours

    17. Longhorn Server Feedback Systems User Interface Review

    18. Longhorn Server Customer Consent Experience • CEIP-only consent experience • Discovery mechanism in Role Management Tool • CEIP-only consent dialog • Global consent experience • Discovery mechanism in Server Out-of-the-Box Experience (OOBE) • Consent dialog combines opt-in for • Automatic Updates • Windows Error Reporting • Customer Experience Improvement Program

    19. CEIP-only Discovery Mechanism • In Role Management Tool (RMT) • Single experience for configuring Server • Portal for management operations CEIP

    20. CEIP-only Customer Consent Dialog • Customer can also consent through: • Corporate group policy for all machines on domain • Unattended installation setting opted-in • Installing an opted-in image of standard company installation • Delayed Opt-In (Balloon Notification) if user clicks “Ask Me Later”

    21. Global Consent Experience Discovery Mechanism • In Out-of-Box Experience • Expose necessary setup tasks • Initial configuration • Combined Opt-in • Automatic Updates (AU) • Windows Error Reporting (WER) • Customer Experience Improvement Program (CEIP)

    22. Combined Consent Dialog Version 1 • One click for all three opt ins • Link to detailed description • Two optional CEIP questions • Option to select only Automatic Updates • Ask me later for Automatic Updates

    23. Combined Consent Dialog Version 2 • Separate checkboxes for each opt-in • Link to detailed description of each • Two optional CEIP questions

    24. How can user groups help the Server Feedback Systems team? • Engage with the SFS team starting today • Provide answers to SFS questionnaires • Help us review our User Interface & Scenarios • Give feedback at all levels: Planning, Features, Customer Cases, & Issues • Assist us in understanding deployment barriers • Participate in short usability study • Thank you!