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CONSUMER PROTECTION COUNCIL (CPC)

Presentation on the mandate and activities of the Consumer Protection Council July 2011. Briefing of the Honourable Ministers of Trade and Investment. CONSUMER PROTECTION COUNCIL (CPC). INTRODUCTION. WHO WE ARE.

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CONSUMER PROTECTION COUNCIL (CPC)

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  1. Presentation on the mandate and activities of the Consumer Protection Council July 2011 Briefing of the Honourable Ministers of Trade and Investment CONSUMER PROTECTION COUNCIL (CPC)

  2. INTRODUCTION WHO WE ARE • The Consumer Protection Council (CPC) is the apex consumer protection agency of the Federal Government of Nigeria • Following the United Nations Economic and Social Council resolution, urging Governments to develop, strengthen or maintain a strong consumer protection regime in their countries, CPC was established by Act No. 66 of 1992, but started partial operations only in 1999 • Our mandate requires us to encourage businesses to adopt best practices & thereby ensure the well-being of consumers

  3. VISION AND MISSION OUR VISION • To be a dynamic, effective and responsible apex consumer protection agency of the Federal Government of Nigeria, championing the cause of fully sensitised consumers to achieve a caring and sufficiently consumer-friendly community

  4. VISION AND MISSION OUR MISSION • Committed to protect and enhance consumers’ interest through information, education and enforcement of appropriate standards for goods and services and to promote an environment of fair and ethical trade practices

  5. OPERATIONS ORGANISATIONAL STRUCTURE • CPC has a Board, which formulates policies for the running of the Council; & a Director General, responsible for its day to day running • Six Departments:- Consumer Education, Surveillance & Enforcement, Quality Assurance & Development, Planning Research & Statistics, Administration & Finance • Three Units:- Legal, Public Relations & Internal Audit

  6. FUNCTIONS OBJECTIVES • The objectives of the CPC are to: • Check & minimise imperfections in the marketplace • Balance the power relations between consumers and producers of goods and services • Enhance collaboration among regulatory bodies to better the lot of Nigerian consumers • Create a level playing field for businesses to operate effectively

  7. FUNCTIONS OBJECTIVES… II • Other objectives of the CPC are to: • Ensure robust legislation for consumer protection • Take consumer protection activities to the grassroots in order to protect vulnerable consumers • Get Nigerian consumers to imbibe the culture of being responsible & assertive consumers (particularly from the young age)

  8. KEY FUNCTIONS CORE RESPONSIBILITIES • Providing speedy redress to consumers complaints • Eliminating fake and substandard products from the market • Organising & undertaking consumer awareness programmes

  9. KEY FUNCTIONS CORE RESPONSIBILITIES…cont’d • Issuing guidelines to producers of goods and services • Ensuring that consumers interest receive due consideration at appropriate forum • Encouraging businesses to adopt best practices • Encouraging the formation of voluntary consumer groups or associations

  10. OPERATIONS TARGETS OF THE ORGANISATION • The following targets have been set by the Council for the period 2011 – 2015: • Achieve 80% average level of awareness of consumer rights in Nigeria • Successfully resolve not less than 85%consumer complaints • Reduce the current level of sub-standard goods and services in Nigeria by 75% • Reduce incidences of injuries and deaths resulting from hazardous products

  11. OPERATIONS TARGETS OF THE ORGANISATION…. II • For the period 2011 – 2015, we also intend to: • Reduce sharp/ fraudulent business practices by 50% • Increase consumers value for money by 65% • Increase the Council’s visibility to 90% • Increase operational efficiency of the Council by 50%

  12. OPERATIONS STRATEGIES TO MEET THE TARGETS • To achieve our targets for the period, 2011 - 15, we shall embark on the following: • Intensification of enforcement operations to rid the market of fake, counterfeit, hazardous, expired & banned products • Speedying up the Council’s complaints resolution process • Sustaining on-going consumer awareness campaigns & introducing new ones • Registering and monitoring products, services & sales promotions in the country

  13. OPERATIONS STRATEGIES TO MEET THE TARGETS …. II • Other steps we will be taking are: • Encouraging producers of goods and services to adhere to quality standards/specifications • Issuing appropriate guidelines and regulations to providers of goods & services to check new trends in consumer abuses in the marketplace • Engaging/collaborating with producers of genuine products in eliminating fake products from the market • Prosecuting offenders of consumer protection laws • Naming and shaming companies that indulge in malpractices

  14. OPERATIONS STRATEGIES TO MEET THE TARGETS …. III • We will also be: • Carrying out regular quality checks and tests on products to ascertain their quality • Conducting research on consumer satisfaction with products & services in all sectors of the economy & publishing same • Collaborating with other regulatory agencies (for seamless delivery of service) & international development partners (to enhance capacity)

  15. OPERATIONS STRATEGIES TO MEET THE TARGETS …. IV • During the same period, we hope to: • Set up alternative dispute resolution (ADR) centres in all states of the Federation • Sustaining the Council’s Consumer Information and Response Centres in the 774 LGAs in Nigeria • Increase the capacity of existing zonal offices and the Lagos Office, & establish state offices • Work towards the introduction & implementation of Consumer Education in Schools Curricula • Improve in staff training and level of manpower

  16. OPERATIONS STRATEGIES TO MEET THE TARGETS …. V • Transformation of CPC into Nigeria Trade & Competition Commission (NTCC): • There is an NTCC bill in the National Assembly, which proposes the transformation of CPC into the new Commission comprising the following four related bodies, each of which shall be governed by its specific legislation, namely; Anti-dumping Authority; Anti-Trust Competition Authority; Consumer Protection Council; and Weights and Measures • We will be working towards the passage of this Bill, which is more comprehensive than the one being proposed by the BPE, which is very narrow in its scope • More so, many of the abuses suffered by consumers in the marketplace are competition related

  17. OPERATIONS KEY ACHIEVEMENTS • Issuing Regulations (which constitute subsidiary legislation) to curtail consumer abuses in the market place (E.g. Consumer Protection Sales Promotions Monitoring Regulations andProducts/Services Monitoring & Registration Regulations) • Producing Guidelines to enable industry and professional associations to develop and enforce in their various fields quality standards designed to safeguard the interest of consumers(E.g. Guidelines on Sales Promotion & Registration Monitoring;Guidelines for Inspection of Motor Vehicle Garages; Guidelines on Bus Transport Services & Complaint Redress Mechanism Guidelines)

  18. OPERATIONS KEY ACHIEVEMENTS. II • Creating awareness on the rights & responsibilities of the consumer & enhancing the visibility of CPC(by hosting radio/tvprogrammes, making presentations to various audiences, delivering lectures, speaking to individuals/groups, organising workshops and seminars, erecting billboards, mounting displays at events like trade fairs, exhibitions, etc) • Undertaking periodic research and evaluation on the performance of products & service providers, consumer satisfaction in vital areas of the economy, etc (i.e. health services, telecom/postal services, electricity, transport, banking & finance, water & sanitation and consumer satisfaction in the aviation sector)

  19. PARTNERSHIP AND NETWORKING KEY ACHIEVEMENTS… III • Undertaking surveillance & enforcement operations in different markets across the country (e.g. Sokoto, Kano, Aba, Port-Harcourt, Onitsha, Enugu, Lagos, Abuja, Katsina, Zaria, Ilorin, Benin, Ibadan, etc) • Resolving successfully thousands of consumer complaints through negotiation, mediation & conciliation • Conducting quality tests & analysis on products and services • Prosecuting offenders in Kano, Zaria, Kaduna & Lagos successfully

  20. INTERVENTIONIST PROGRAMMES KEY ACHIEVMENTS… IV • Setting up six zonal offices in Awka, Katsina, Bauchi, Minna, Port-Harcourt & Osogbo; & Lagos office for the country’s commercial hub • Facilitating the inauguration of State Consumer Protection Committees in Imo, Lagos, Cross-River, Niger, Ondo, Kano, Jigawa & Osun States • Setting up information & response centres in some local government areas across the Federation • Setting up a call centre to increase our reach – 0700 CALL CPC

  21. PARTNERSHIP AND NETWORKING KEY ACHIEVEMENTS… V • Hosting quarterly meetings for sector regulators, the national standards body & security agencies to deepen cooperation among the agencies & thereby enhance the protection of consumers in the country • Collaborating with sector regulators & the national standards body in achieving better regulations/standards for products & services • Partnering with the Federal Trade Commission (FTC) of the United States of America (exchanged visits & held a joint capacity building seminar in Abuja, Nigeria)

  22. PARTNERSHIP AND NETWORKING KEY ACHIEVEMENTS… VI • Undertaking study visit to South African Agencies to learn best practices, share information & intelligence & facilitate staff exchange programmes, etc • Securing membership of the International Consumer Protection & Enforcement Network (ICPEN) made up of organisations from over 40 countries & participating in the organisation’s activities • Securing membership of Consumers International (CI) & collaboration with member organisations • Participation in teleconference sessions/activities of the Informal African Dialogue on Consumer Protection

  23. OPERATIONS KEY INITIATIVES & DELIVERABLES • Our key initiatives & deliverables for the period shall include

  24. OPERATIONS KEY INITIATIVES & DELIVERABLES …. II • Our key initiatives & deliverables for the period shall include

  25. CHALLENGES

  26. RESOLVING THE CHALLENGES

  27. NEW FOCUS OF THE MINISTRY

  28. NEW FOCUS OF THE MINISTRY

  29. CONCLUSION CONCLUSION • It is apparent from the above that the Council has continued to witness a lot of progress in spite of its challenges • As the Council becomes more effective and efficient in its operations, the society would benefit immensely from the sanity that will be instituted in the marketplace • Nigeria will also become an attraction for investment as there will be a level playing field for businesses • There will also be increased confidence in Made-in-Nigeria products/services, thus encouraging investors to produce in the country

  30. OPERATIONS • TRUCKLOADS OF SUBSTANDARD ELECTRICAL PRODUCTS SEIZED BY OUR INSPECTORS

  31. APPRECIATION • THANK YOU FOR YOUR KIND ATTENTION

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