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TOPICS FOR TODAYS DISCUSSION. The consultant secret . Communication Framework. Active listening, knowing your customer . Knowing each other better . Increase our ability to connect . Pool: What is the most important attribute of a successful Consultant? Coach? Aliveness Zest

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TOPICS FOR TODAYS DISCUSSION

The consultant

secret

Communication Framework

Active listening, knowing your customer

Knowing each other better

Increase our ability to connect

the consultant coach secret

Pool:

  • What is the most important attribute of a successful Consultant? Coach?
  • Aliveness
  • Zest
  • Positivity
  • Open-minded
  • Knowledgeable
  • Active Listener
  • Approachable
  • Authenticity
The Consultant/Coach secret ?
who are you people styles at work robert bolton and dorothy bolton

Less Emotional

Analytical

Driver

More

Assertive

Less

Assertive

Pool : Who do you think you are ?

Put your name against one of the boxes

Amiable

Expressive

More Emotional

Who are you ? “ People Styles at work – Robert Bolton and Dorothy Bolton”
the amiable

Personality

  • Focused on people
  • team player
  • Likes being with others
  • Helpful
  • very sensitive to other people’s feelings
  • patient with people
  • Appearance
  • Body language is low key
  • Gestures are subdued
  • clothing is appropriate and casual
  • Speech
  • voice is warm
  • volume is low
  • good with small talk
  • conversation is focused on people
The Amiable
to communicate with amiables
To communicate with Amiables…

DO

Startwith a personal comment

Show sincere interest in them as people

Listen and be responsive quickly

Be casual and non-threatening

Ask “how” questions

Provide assurances

DON’T

the expressive

Personality

  • Focused on having fun
  • Flamboyant
  • loves being the center of attention
  • high energy
  • prefers to be with people always
  • natural networker
  • imaginative
  • Appearance
  • Rarely stands or sits still,
  • always moving feet or legs,
  • uses flowing gestures that are big and forceful
  • Speech
  • Talks more than he listens, talks loudly and rapidly
  • tend to think out loud
  • natural storyteller with jokes and examples
The Expressive
to communicate with expressive
To communicate with Expressive…

DON’T

DO

Be fast-moving, entertaining

Leave time for socializing

Talk about their goals

Deal with the “big” picture

Ask for their opinions & ideas

Provide examples from people they believe are important

Offer incentives or rewards

the analytical

Personality

  • Focused on facts
  • Systematic
  • well-organized
  • craves knowledge
  • Conservative
  • likes to be alone or with just a few people
  • perfectionist
  • Appearance
  • show little emotion
  • other people find them hard to read
  • body language is low-key
  • walk slowly
  • few hand gestures
  • little eye contact
  • Speech
  • volume is low
  • pace is slow.
  • Talk less
  • Frequent hesitations
  • Breaks conversation into points “(First…, second…”)
The Analytical
to communicate with analyticals
To communicate with Analyticals…

DO

Prepare in advance

Be accurate

Be direct

List pros and cons

Present specifics

Be persistent

Use timetables for actions

Provide tangible, practical evidence

DON’T

the driver

Personality

  • Focused on achieving goals
  • and getting results
  • get-it-done person
  • decisive and
  • practical
  • Appearance
  • Body language suggests purposefulness
  • walks and moves faster than other people
  • gestures can be very forceful
  • Speech
  • very fast-paced
  • blunt about stating opinions
  • or making requests
  • direct and to the point
The Driver
to communicate with drivers
To communicate with Drivers…

DO

Be specific and brief

Stick to business

Be prepared

Present facts clearly

Ask “what” questions

Provide alternative solutions

Take issue with facts

DON’T

thank you questions
We are an enthusiastic and knowledgeable group of Energy Psychology and Business ExpertsThank You ! Questions?

Contact us at:

Tel: 0032470529889

Paula.Baptista@xpadvisors.com

www.exponentialperformanceadvisors.com