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The Scottish Early Years Collaborative. 1941, William A. Foster. "Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”. Juran’s trilogy. Quality planning.
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1941, William A. Foster "Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”
Juran’s trilogy Quality planning Quality improvement Quality assurance
Quality Improvement • “Quality Improvement is a broad range of activities of varying degrees of complexity and methodological and statistical rigor through which … providers develop, implement and assess small-scale interventions and identify those that work well and implement them more broadly in order to improve clinical practice.” Mary Ann Bailey, The Hastings Center
Implementing at scale….can it be done? Will Ideas Execution
Evidence based discovery Evidence based delivery 17 years to get 14% of evidence into practice
Our change theory • A clear and stretch goal • A method • Predictive, iterative testing
“By what method?” • A Breakthrough Series Collaborative • underpinned by the Model for Improvement • A clear aim • Over 40 measures • Five change packages • Site visits, a listserve, learning sessions W.Edwards Deming
IHI Breakthrough Series Collaborative Select Topic (develop mission) Participants (10-100 teams) Prework P Develop Framework & Changes P P A D A D A D Expert Meetings S S S LS 1 LS 2 LS 3 Holding the Gains Planning Group AP1 AP2 AP3 Supports Email (listserv) Phone Conferences Visits Assessments Monthly Team Reports LS – Learning Session AP – Action Period
IHI Breakthrough Series Collaborative Select Topic (develop mission) Participants (10-100 teams) Prework P Develop Framework & Changes P P A D A D A D Expert Meetings S S S LS 1 LS 2 LS 3 Holding the Gains Planning Group AP1 AP2 AP3 Supports Email (listserv) Phone Conferences Visits Assessments Monthly Team Reports LS – Learning Session AP – Action Period
HSMR – Jan. – Mar. 2012 • Deaths and discharges = 221,674 • Observed deaths = 6401 • Expected deaths = 7167 • HSMR = 6401/7176 = 0.89 9902 fewer than expected deaths since January 2008 902 in this quarter alone
HSMR: Scotland Jan. ’08 Mar. ‘12 1.03 10.6% reduction 0.89
Surgical Mortality 35% 0.78% 0.51%
General ward C.Difficile rate(per thousand patient days) 90% reduction 1.15 0.12
~6500 people
Aim Measures Changes Execution The Improvement Guide, API
New measurement skills • Run charts • Transparency • All-or none measurement
Having the best professionals in the world is no longer enough