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Preliminary Interview Analysis

Preliminary Interview Analysis. Mary Gezo & James Rintamaki. Subject Recruitment. Help Givers Easier for help receivers to find Help Receivers Easier for help givers to find. Interviewer Roles. No real method; Random 2 roles: Main interviewer Note taker / follow up questioner.

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Preliminary Interview Analysis

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  1. Preliminary Interview Analysis Mary Gezo & James Rintamaki

  2. Subject Recruitment • Help Givers • Easier for help receivers to find • Help Receivers • Easier for help givers to find

  3. Interviewer Roles • No real method; Random • 2 roles: • Main interviewer • Note taker / follow up questioner

  4. Interviewing Method • Location • Participants’ house • Living room • Fairly quiet • On the couch • Familiar and comfortable surroundings

  5. Interviewing Method • Tools • Pen and paper • Interviewing guide • MP3 voice recorder

  6. What Was Easy? • Gaining rapport • Comfortable setting • Initial contact • Age and culture similarities • Letting the participant talk • Silence was golden • Verifying participants’ thoughts • Other prompts • Agreeing sounds, head nods

  7. What Was Hard? • Leading questions • Easy on paper, difficult in practice • Coherency • Quick thinking • Formulating questions on the spot • Moving to new questions

  8. What Was Hard? • Distinguishing important topics • What’s worth pursuing? • Remembering “mid-thought” questions • Thinking of and remembering a question you want to ask from the middle of a participants’ dialogue

  9. General Experiences • Fun and challenging • Forces quick thinking • Interesting topic • Surprising responses • Participants’ prompt responses • Experience is ideal • Practice makes perfect

  10. What Would We Do Differently? • Practice • Rehearse questions loud • Umm, Uhhh, Ahhh… • Overcome biases • Rid ourselves of preconceived notions that could create leading questions • Don’t expect responses, accept them • Experience

  11. Preliminary FindingsHelp Givers • Most enjoy helping • Are associated with computers • “I go to Tech, therefore I know computers” • Have used computers for most of their lives

  12. Preliminary FindingsHelp Givers • Only have to be faster than the slowest person • Prefer in person or phone vs. online • Teaching how to fix > just fixing • One time job

  13. Preliminary FindingsHelp Receivers • Fear of “breaking” • Received help from friends and family • Disliked “tech support” • Most wanted to learn • Prefer to not need help

  14. Questions?

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