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IATUL Seminar: Librarians' Skills in a Changing Environment Munich, November 30 - December 1, 2010

Best Practice Examples: Qualification Profiles and Vocational Training for Information Literacy Professionals Dr. Caroline Leiß. IATUL Seminar: Librarians' Skills in a Changing Environment Munich, November 30 - December 1, 2010. Starting Point: Advanced Training at TUB 2003 - 2009

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IATUL Seminar: Librarians' Skills in a Changing Environment Munich, November 30 - December 1, 2010

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  1. Best Practice Examples: Qualification Profiles and Vocational Training for Information Literacy ProfessionalsDr. Caroline Leiß IATUL Seminar: Librarians' Skills in a Changing Environment Munich, November 30 - December 1, 2010 Dr. Caroline Leiß, IATUL Seminar 2010

  2. Starting Point: Advanced Training at TUB 2003 - 2009 • New Services: Department of Information Services • New Challenges: Qualification Profile for Information Professionals • Getting started: Advanced Training for new Information Librarians • Long-term Approach: Comprehensive and Structured Advanced Training at TUB 2010/11 Dr. Caroline Leiß, IATUL Seminar 2010

  3. 1. Starting Point: Advanced Training at TUB 2003 - 2009 Internal program for advanced training since 2003 • Online calendar of trainings and workshops • Trainings are open to all staff members • Library covers expenses; participation always during working hours • Organizational and Technical Infrastructure, Training room • Approx. 20 Courses p.a., 10 up to 60 participants • Courses in four areas: Specialist Knowledge for Librarians / Background Knowledge for Librarians / Social Skills / General Education • Internal (from TUB) and External Lecturers • Teaching Methods: Lectures / Face-to-Face-Teaching / Excursions / Workshops • Supplemented by In-House Internships for Staff Members Dr. Caroline Leiß, IATUL Seminar 2010

  4. 2. New Services: Department of Information Services For example August 2009: foundation of a new department of information services Objectives: • Elaborate a portfolio of client-specific information services • Implement a team approach (library information teams / „BITs“) • Use different communication channels like SMS, chat, phone, face-to-face-interaction, blended learning, e-learning, … • Develope and manage information services in different teaching methods like face-to-face-training, blended learning, e-learning, … • Proactive approach: seek alliances with patrons and faculty • Set clear performance indicators and establish a quality assurance system Dr. Caroline Leiß, IATUL Seminar 2010

  5. 2. New Services: Department of Information Services Department of Information Services Media Production Library Information Teams („BITs“) Information Center • Mail • Chat • SMS • Phone • Personal • Consultation • Guided Tours • Trainings • Workshops • Newsletter • Poster • Flyer • E-Learning • Tutorials • Information • AudioGuide Dr. Caroline Leiß, IATUL Seminar 2010

  6. 2. New Services: Department of Information Services Who works in the new Department? • recruitment of additional staff required: integration of staff from other departments, approx. 6 hours / week • BITs: 33 staff members, infocenter: 21 staff members • team approach Where is the workplace of the new department‘s staff? • in background (phone, chat), mediaproduction, organization, administration • in public: lectures, trainings, workshops, individual consultations Dr. Caroline Leiß, IATUL Seminar 2010

  7. 2. New Services: Department of Information Services What services are they supposed to offer? • Proactive approach to patrons • target groups: all library users, especially high schools, students and faculty • level: all levels from basic to specialized • languages: english and german • communication channels: spoken (face-to-face, phone) and written (chat, e-learning, …) • thematic areas: general reference, guided tours, literature search, databases, scientific writing, literature administration program, all subjects covered by TUM faculties  transliteracy training Dr. Caroline Leiß, IATUL Seminar 2010

  8. 3. New Challenges: Qualification Profile for Information Professionals Very specific training requirements for 54 persons from different departmens, with different educational background, different work experiences, abilities and preferences (21 persons in infocenter, 33 persons in BITs). • development of a structured and comprehensive vocational training program for all persons working in Information Services • integration into a vocational training program for all staff members • requirements: basic training and specific trainings for teams and individuals  what are the key competencies for information librarians? Dr. Caroline Leiß, IATUL Seminar 2010

  9. 3. New Challenges: Qualification Profile for Information Professionals • Library Competency • (in situ) 2. Information Literacy / Information Search Qualification Profile for Information Professionals 6. English for Librarians 3. Technical expertise 5. Social Skills Didactics 4. Background Knowledge Dr. Caroline Leiß, IATUL Seminar 2010

  10. 4. Getting started: Advanced Training for Information Librarians A few figures: time span June to December 2010 29 trainings for BITs and infocenter approx. 320 persons attending ( = 900 man hours) Methods • In-class lectures (lectures, workshops, excursions, trainings) • blended learning (in-class lectures + e-learning modules for preparation and follow-up) • Individual training at workplace (e-learning, audio-guides, research, reading) • internships with other teams and departments • Training on the job Dr. Caroline Leiß, IATUL Seminar 2010

  11. 4. Getting started: Advanced Training for new Information Librarians Part 1: Library Competency Lecture: Library Profile of the TUB Guided Tours for Staff Members in branch libraries of TUB Part 2: Information Literacy / Information Search Individual preparation with e-learning modules Training: Basic Knowledge and Search Strategies in Online-Catalogue, Internet, Databases, Document delivery services, … Workshops: Faculties at TUM – Organisation, Contact Persons, Fields of Research Training: Databases (general and subject-specific competences) Training: DIN-Standards Dr. Caroline Leiß, IATUL Seminar 2010

  12. 4. Getting started: Advanced Training for new Information Librarians Part 3: Technical expertise (… more to follow) Workshop: Web 2.0 (services, terms and definitions) Part 4: General Lecture: Reform of german high school and its effects on libraries Training: Reference management software (Citavi) Training: Basics of scientific writing standards: citations and bibliography Lecture: Current and emerging trends in libraries Part 5: Social Skills (… more to follow) Part 6: English for Librarians (… more to follow) Guided tour in english (audioguide) Dr. Caroline Leiß, IATUL Seminar 2010

  13. Dr. Caroline Leiß, IATUL Seminar 2010

  14. 4. Getting started: Advanced Training for new Information Librarians Preliminary results: 120 events for library users from september to december 2010 (guided tours; basic and advances courses in literature research in online catalogue, databases and internet; reference management software; document delivery services). 2200 participants (students, staff from faculties and university administration, pupils, teachers)

  15. 5. Long-term approach: Structured Advanced Training at TUB 2010 ff. Individual Staff Member Information Literacy Library Competency Individual Staff Member Qualification Profile for Information Services Professionals English for Librarians Technical expertise Individual Staff Member Social Skills Didactics Background Knowledge Teams BITs Teams BITs Teams BITs All Staff Members Blended Learning E-Learning In-class lectures Reading Study Groups Training on the job Internships Dr. Caroline Leiß, IATUL Seminar 2010 15

  16. 5. Long-term approach: Structured Advanced Training at TUB 2010 ff. Annual planning of advanced training • In compliance with the objectives of TUB • In cooperation with personnel development division • In coordination with training and information needs of the departments • Continuous trainings for all six core areas • Approx. 12 in-class courses per year for all library staff, supplemented by trainings for teams and working groups • Different learning strategies and didactic methods • Individual Learning Plans and Success Controls • Quality Assurance and Evaluation Dr. Caroline Leiß, IATUL Seminar 2010

  17. Thank you for your attention! Dr. Caroline Leiß Technische Universität München Universitätsbibliothek Arcisstraße 21 D-80290 München Tel.:089/289-28653 E-Mail: cleiss@ub.tum.de Dr. Caroline Leiß, IATUL Seminar 2010

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