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Simplifying the Business

Simplifying the Business. The Next Phase Zhang Baojian Vice President – N. Asia. Simplifying the Business. E-ticketing (complete) CUSS BCBP IATA e-freight Fast Travel Baggage Improvement Programme. NEW. NEW. ET- Goal Achieved. ET achieved After 4 years, a team of 150 delivered:

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Simplifying the Business

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  1. Simplifying the Business The Next Phase Zhang Baojian Vice President – N. Asia

  2. Simplifying the Business • E-ticketing (complete) • CUSS • BCBP • IATA e-freight • Fast Travel • Baggage Improvement Programme NEW NEW

  3. ET- Goal Achieved • ET achieved • After 4 years, a team of 150 delivered: • 286ET capable airlines in April (99.8% volume) • 23 Workshops – trained over 1,250 industry professionals • ET Buddy Programme - 63 airlines • Online tools – 214 airlines

  4. CUSS – On pace to reach 2008 target • 2004: 10 airports • Currently: 94 airports live (105 airlines) • Target: 130 airports

  5. BCBP – Industry-wide in 2010 • Currently: 135 airlines BCBP capable • Target: 200 airlines by end 2008 • Standard for mobiles published Number of BCBP capable airlines by region

  6. IATA e-freight: Pilots a Success Sweden Canada UK Netherlands Hong Kong Singapore 6 locations live since 5 November 2007 20 routes – 12documents removed

  7. IATA e-freight – Gaining Momentum • Secure the product • Define 3 missing electronic document standards • Publish e-freight Handbook • 3 new locations set to launch in 2008: • Germany, South Korea and Mauritius • Target of five more key markets by end 2008

  8. New StB Programmes: • Fast Travel • Baggage Improvement Programme

  9. Source: IATA CATS 2008

  10. To offer a full range of services to passengers at departure, transfer and arrival (excluding security/immigration) and reduced costs to industry Fast Travel: Better Service, Lower Cost

  11. Fast Travel: Six projects for improving service, reducing cost Step 1: Check-In Step 5: Flight re-booking Step 3: Document scanning Step 4: Self-boarding Step 6: Baggage recovery Step 2: Bags ready-to-go

  12. Target pilots Pilots secured Participants Check-in 2 2 Air Canada KLM Bags ready-to-go 2 3 Air Canada Vancouver, London, Montreal Document scanning 2 2 Continental United Flight re-booking 2 2 Continental United Self-boarding 2 2 Lufthansa SAS Bag recovery 2 2 Continental United Fast Travel Programme – On track

  13. Baggage Management – What’s the problem? • Lost baggage a top concern for travellers • Among the top five concerns: IATA CATS 2008 • Baggage mishandling rate increasing • Passenger volumes increasing • New carry-on restrictions • Current industry baggage success rate: 98% • Annual cost to the industry: USD 3.8 billion • Is RFID the answer?

  14. BIP: Reducing baggage mishandling Causes of mishandling BIP solution set: 5 pillar approach 1.8% Mishandlingrate RFID alone solves only 20% of mishandling Identification & Location Infrastructure BIP, together with RFID, has the potential to solve ALL mishandling issues 98.2% of bags have no problems Processes Information & technology People Source: SITA Worldtracer 2007

  15. BIP: What will happen next • Focus for 2008: • Define programme • Produce toolkit (40+ solutions) • Validate approach with six airlines and airports: • Participating airlines are Delta, Emirates, LAN, Lufthansa • Focus for 2009: • Provide validated tools to airlines and airports • Engage globally based on need

  16. For more information, visithttp://www.iata.org/stbsupportportal

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