1 / 27

Kaizen Event Team Report

dory
Download Presentation

Kaizen Event Team Report

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

    1. Kaizen Event Team Report Friday, July 11, 2003

    2. Nine-Step Kaizen Process Introduction Current Situation Analysis Implementation Results Standardization Homework Recommendations Thank You

    3. 1. Introduction Project Scope Team Members Objectives Challenges

    4. 2. Current Situation

    6. 3. Analysis Action Items - Priorities

    7. Action Items – Priority 1

    8. Action Items – Priority 1

    9. Action Items – Priority 1

    10. Action Items – Priority 1

    11. Action Items – Priority 2

    12. Action Items – Priority 3

    13. Action Items – Priority 3

    14. Action Items – Priority 3

    15. Action Items – Priority 3

    16. Action Items – Priority 3

    17. Action Items – Priority 3

    18. Action Items – Priority 3

    19. Action Items – Priority 3

    20. Action Items – Priority 4

    21. Add results sheetAdd results sheet

    22. 4. Implementation Identify and train personnel to assist with enrollment process. Change Application and Admission Process. Establish third floor reception area. Create and Implement Enrollment Center. Redesign Orientation. Implement Testing on Demand. Improve signage and other visuals.

    23. 5. Results Use the Kaizen 9 step process to be implemented campus wide Reduce time between student’s first contact with college and enrollment. Greater flexibility for student to “pull” through system based on individual need Student will have flexibility through all entry points: In Person/Mail/On-Line/Phone One stop concept/No Wrong Door – Standardized Intake Process from a campus employees Currently process can take 4-8 weeks. Future vision includes student will be able to complete process in 1-2 days. Student will have the flexibility of how to complete ie: In Person/Mail/On-Line/Phone Pull vs Push Signage that is welcoming, consistent and clear Blast out the “tired” high school look in the Main Building and Student Center Provide a self service area (one-stop) for students conducting business in the Main Building New process will allow current staff to spend energy consistently looking at future improvements and vision Standardized information flow will decrease student frustration and decrease staff time currently used to solve crisis oriented issues. Staff will be able to meet the needs of more students. Students will have access to the experts on campus they individually need. Proximity will help staff problem solve issues more effectively Training campus wide will give students more consistent message reducing waste Staff will have greater job satisfaction and feel more empowered Change from batching process that serves and internal GRCC process to an standardized process that is initiated by the student Institutionalizing CQI process expands the role of QLT to champion the implementation of continuous improvement.

    25. 6. Standardization Under the proposed process, students will be given consistent information and staff will follow the same procedures. This will result in increased efficiency for the institution (eliminates waste in the “value stream”), while improving customer service.

    26. 7. Homework

    27. 8. Recommendations 30 day team to deal with the Auto attendant standardization of all offices on campus. Information, Admissions, Registrar, Cashier, Financial Aid, Counseling, Academic Support, Disability Services, Assessment, Career Resource offices. Use the Kaizen 9 step process to be implemented campus wide. Establish customer service standards campus wide. Implement the 5S (visual control, organization of work space area) process. Conduct mini Kaizen Event on addressing the the room scheduling problem. Form cross campus team to implement PS EVENTS within 90 days Conduct a mini Kaizen Event around workshops Research project on misplaced students. Initiate process for standardization of campus signage “branding.” Implement a quarterly audit of campus signage. (LET) Standardization of materials for the Enrollment Center. Implement Year Long Enrollment

    28. 9. THANK YOU

More Related