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Orrow Telecom – Retailer. SMS Keyword User Manual. Index. Glossary Keyword and it’s usage How to use keywords Do’s Don’ts Common Problems - During Keyword Usage Important Instructions Customer Care Thank you. Glossary.  On click at AG – Agent (Retailer)

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Orrow telecom retailer

Orrow Telecom– Retailer

SMS Keyword User Manual


Index
Index

  • Glossary

  • Keyword and it’s usage

  • How to use keywords

  • Do’s

  • Don’ts

  • Common Problems - During Keyword Usage

  • Important Instructions

  • Customer Care

  • Thank you


Glossary
Glossary

  •  On click at

  • AG – Agent (Retailer)

  • MPIN - Mobile PIN (Personal Identification Number)





Orrow telecom retailer


Orrow telecom retailer

  • Send Request on Server Number

  • Type Request Format as

  • “Send” to send the SMS

Example Case:

If a Vodafone Mobile “9873333333” is to be recharged for “Rs. 10” then do following:

9582943010

RM VF 9873333333 15 123456

Company

TID-17223454353435, Mobile Number 9873333333 is successfully recharged for Rs. 10. Your current balance is 983. Delete SMS containing MPIN.

Important Instructions:

Don’t repeat transaction if response not received.

Please don’t insert spaces before and after the SMS.

More than one space between the parameter are not allowed.

Always ask customer’s current balance before processing recharging.


Orrow telecom retailer


Orrow telecom retailer

  • Send Request on Server Number

  • Type Request Format as

  • “Send” to send the SMS

Example Case:

If a Tata Sky DTH “9898989898” is to be recharged for “Rs. 100” then do following:

9582943010

RD TS 9898989898 100 123456

Company

TID-17223454353435, DTH customer ID 9898989898 has been successfully recharged for Rs. 100. Your current balance is 983. Delete SMS containing MPIN.

Important Instructions:

Don’t repeat transaction if response not received.

Please don’t insert spaces before and after the SMS.

More than one space between the parameter are not allowed.

Always ask customer’s current balance before processing recharging.



Orrow telecom retailer

  • Send Request on Server Number

  • Type Request Format as

  • “Send” to send the SMS

Example Case:

If a Tata Photon+ Data Card “9211111111” is to be recharged for “Rs. 100” then do following:

9582943010

RDC PHP 9211111111 100 123456

Company

TID-17223454353435 for Data Card customer ID 9211111111 has been successfully recharged for Rs. 100. Your current balance is 983. Delete SMS containing MPIN.

Important Instructions:

Don’t repeat transaction if response not received.

Please don’t insert spaces before and after the SMS.

More than one space between the parameter are not allowed.

Always ask customer’s current balance before processing recharging.


Orrow telecom retailer


Orrow telecom retailer

  • Send Request on Server Number

  • Type Request Format as

  • “Send” to send the SMS

Example Case:

If user wants to check his last three transactions details by typing as following:

9582943010

TXNC

Company

Your 3 successful transactions are: 1) 15/05 DR D 1111111111 12.00 Rs.1000.75, 2) 15/06 DR D 1111111111 13.00 Rs. Rs.990.75, 3) 15/07 DR D 1234543456 240.00 Rs.865.75

Important Instructions:

Don’t repeat transaction if response not received.

Please don’t insert spaces before and after the SMS.

More than one space between the parameter are not allowed.

Always ask customer’s current balance before processing recharging.


Orrow telecom retailer


Orrow telecom retailer

  • Send Request on Server Number

  • Type Request Format as

  • “Send” to send the SMS

Example Case:

If agent wants to check current balance of his account type as following:

9582943010

BALC 123456

Company

Dear Pawan, your Agent ID 120580 has Rs. 40,000 as effective balance. Delete SMS having MPIN.

Important Instructions:

Don’t repeat transaction if response not received.

Please don’t insert spaces before and after the SMS.

More than one space between the parameter are not allowed.

Always ask customer’s current balance before processing recharging.


Orrow telecom retailer


Orrow telecom retailer

  • Send Request on Server Number

  • Type Request Format as

  • “Send” to send the SMS

Example Case:

If agent wants to get his MPIN he has to send following message:

9582943010

GETMPINC

Company

Dear Agent, Please find your MPIN 123456 corresponding to your Agent ID AG000123. Your available balance is Rs. 799.80. Delete SMS having MPIN.

Important Instructions:

Don’t repeat transaction if response not received.

Please don’t insert spaces before and after the SMS.

More than one space between the parameter are not allowed.

Always ask customer’s current balance before processing recharging.


Orrow telecom retailer


Orrow telecom retailer

  • Send Request on Server Number

  • Type Request Format as

  • “Send” to send the SMS

Example Case:

If agent wants to change his MPIN he has to send following message:

9582943010

CHMPINC 654321 123456 123456

Company

Dear Pawan, you have successfully changed MPIN corresponding to your Agent ID AG120580 and your available balance is Rs. 20,000.00. Delete SMS having MPIN.

Important Instructions:

Don’t repeat transaction if response not received.

Please don’t insert spaces before and after the SMS.

More than one space between the parameter are not allowed.

Always ask customer’s current balance before processing recharging.


Orrow telecom retailer

Do’s

Retailer



Don ts

Don'ts

Retailer



Common problems during keyword usage

Common ProblemsDuring Keyword Usage

Retailer


Orrow telecom retailer



Orrow telecom retailer

  • Please try to report your suspected recharge transaction for which customer didn’t get any balance within 24 hours of transaction time.