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Communicating for Success: Keeping Our Employees Well Informed

Communicating for Success: Keeping Our Employees Well Informed. Shanna Warren, MAM, SPHR The Medical Center of Plano. “Treat employees like they make a difference. And they will.” By Jim Goodnight. Our Story. 10 Years of Strong Employee Engagement Results

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Communicating for Success: Keeping Our Employees Well Informed

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  1. Communicating for Success: Keeping Our Employees Well Informed Shanna Warren, MAM, SPHR The Medical Center of Plano

  2. “Treat employees like they make a difference. And they will.” By Jim Goodnight

  3. Our Story 10 Years of Strong Employee Engagement Results • I am kept well informed of what is happening here. 2013 82% 2011 86% 2010 86% 2009 85% • Senior Leadership Team gives the employees a clear picture of the direction the company is going. 2013 87% 2011 90% 2010 88% 2009 91% Our Studer Partnership: • 2005 – 2008 Our 1st Journey • Communications Committee • Focused Communication – 2009 with 5 Pillars • 2013 – current Division Journey • Full Integration

  4. HCA North Texas Division Goals ExceptionalClinical Quality Consistent Earnings Out-Performance Unparalleled Patient Service Excellence Always

  5. Communicating for Success “Keeping our Employees Well Informed” - TEAM Approach Communication Committee Aligned Performance Goals in 2014 Marketing Education Human Resources Senior Leadership - PEP

  6. Communicating for Success To ensure we communicated effectively and streamline/ reduce emails, we implemented: • Email • Employee Forums • Monthly CEO Podcast around our 3 Goals (Quality, Consistent Earnings, Service) • Monthly Employee Newsletter – PULSE • Weekly “HR in Action for You!” email • Facility/HCA updates (i.e. employee forums, employee events, HCA Innovators, compensation, benefit changes, wellness options, local discounted benefits, etc.)

  7. Communicating for Success • Standardized Department Staff Meeting Agenda • Standardized Daily Huddle Agenda • Active Employee Advisory Group, Unit Practice Councils, & Nurse Recruitment & Retention Committee • Excedrin to Excellence • Front Line Leadership Training • Employment Law Quiz

  8. Communicating for Success • Department Communication Boards • Employee friendly Intranet/SharePoint Site • World Class Benefits Booklet, Forms, Policies, etc. • Impromptu Podcasts as needed • Ice Bucket Challenge, Compensation Changes, Annual Enrollment, etc. • Mass Texting – via Outlook

  9. So, how did we do? I am kept well informed of what is happening here. 2014 Results 87% 2013 Results 82% Senior Leadership Team gives the employees a clear picture of the direction the company is going. 2014 Results 90% 2013 Results 87% Overall 2014 Employee Engagement Results 84% #7 HCA #2 C+

  10. Questions Thank you! Shanna Warren, MAM, SPHR Shanna.Warren@HCAHealthcare.com

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