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EXPERT EXPECTATIONS

EXPERT EXPECTATIONS. Anja Cosovic, Elaisy Gonzalez, Jennifer L. Griffin, and Ryan S. O’Donnell. OVERVIEW. Connection between social theories, you, the job, and the organization Advice Helpful links, videos, and more. YOU. Emotional Intelligence Theory The four components:

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EXPERT EXPECTATIONS

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  1. EXPERT EXPECTATIONS Anja Cosovic, Elaisy Gonzalez, Jennifer L. Griffin, and Ryan S. O’Donnell

  2. OVERVIEW • Connection between social theories, you, the job, and the organization • Advice • Helpful links, videos, and more

  3. YOU • Emotional Intelligence Theory • The four components: • Self-Awareness • Self-Regulation • Social-Awareness • Self-Management

  4. YOU • Self-Awareness • Foster virtuous, honest, and proper behavior • Self-Regulation • Modification and override of one's responses

  5. YOU • Social-Awareness • Ability to understand people, social events, and the processes involved • Self-Management • SDT; Personality • Self-Regulation and self-control

  6. PERSON-JOB FIT • What is it? • Why is it important? • Job satisfaction (Edwards, 1991), performance (June & Mahood, 2011), and organizational commitment (Lu et al., 2014)

  7. PERSON-JOB FIT • Person-Job fit advice: • Get to know your KSAO’s • Gain understanding of your personality • Job possibilities are endless, job fits are not

  8. SELF-DETERMINATION THEORY • “Supporting our natural or intrinsic tendencies to behave in effective and healthy ways” (Scheppingen et al., 2013) • Examples of intrinsic motivators in workplace: power within the organization, social status, and perceived organizational justice

  9. PERSON-ORGANIZATION FIT • Attraction-selection-attrition framework (Schneider, 1987) • Social theories: • Social Identity Theory • Cognitive Dissonance Theory

  10. SOCIAL IDENTITY THEORY Organization influences social identity • H. Tajfel & J. Turner (1979) • Self-concept • Self-identity • Social identity • Self-esteem

  11. SOCIAL IDENTITY THEORY Minimal conditions for group identification • Minimal group paradigm • H. Tajfel & J. Turner (1979) • In-group vs. out-group • Advice: collect information but be objective

  12. COGNITIVE DISSONANCE • Beliefs, attitudes, and behaviors (Petty et al., 1994) • Emotional dissonance (Pugh et al., 2011) • Emotional exhaustion (Mishra & Bhatnagar, 2010) • Organization identification (Ashforth & Mael, 1992)

  13. REFERENCES Ashforth, B. E., & Mael, F. (1989). Social Identity Theory and the Organization. The Academy of Management Review, 14(1), 20. Bandura A. (1991). Social cognitive theory of self-regulation. Organizational Behavior and Human Decision Processes, 50, 248–287 Baumeister, R. F., Heatherton, T. F., & Tice, D. M. (1994). Losing control: How and why people fail at self-regulation. Academic press. Cable, D. M., & DeRue, D. S. (2002). The convergent and discriminant validity of subjective fit perceptions. Journal of Applied Psychology, 87, 875–883. Edwards, J. R. (1991). Person-job fit: A conceptual integration, literature review, and methodological critique. In C. L. Cooper & I. T. Robertson (Eds.), International review of industrial and organizational psychology (Vol. 6, pp. 283–357). New York, NY: Wiley. Erdogan, B., & Bauer, T. N. (2005). Enhancing career benefits of employee proactive personality: The role of fit with jobs and organisations. Personnel Psychology, 58, 859–891. Lu, C. Q., Wang, H. J., Lu, J. J., Du, D. Y., & Bakker, A. B. (2014). Does work engagement increase person-job fit? The role of job crafting and job insecurity. Journal of Vocational Behavior, 84, 142–152.

  14. REFERENCES CONT. Mishra, S. K., & Bhatnagar, D. (2010). Linking emotional dissonance and organizational identification to turnover intention and emotional well-being: A study of medical representatives in India. Human Resource Management, 49(3), 401-419. Petty, R. E., Priester, J. R., & Wegener, D. T. (1994). Cognitive processes in attitude change. In R. S. Wyer & T. K. Scrull (Eds.), Handbook of social cognition (Vol. 2, pp. 69-142). Hillsdale, NJ: Erlbaum. Pugh, S. D. (2001). Service with a smile: Emotional contagion in the service encounter. Academy of Management Journal, 44(5), 1018-1027. Schneider, B. (1987). The people make the place. Personnel Psychology, 40, 437-453. Tajfel, H., & Turner, J. C. (1979). An integrative theory of intergroup conflict. The social psychology of intergroup relations?, 33, 47.

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