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PERF DSS Program Objectives

PERF DSS Program Objectives. Laura A. Lozano Program Director. Police Executive Research Forum. Motorola/PERF Program : Improve Organizational Effectiveness with 4 Key Organizations using Digital Six Sigma (Public Safety Organizations) to Ultimately Reduce Violent Crime in America.

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PERF DSS Program Objectives

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  1. PERF DSS Program Objectives Laura A. Lozano Program Director

  2. Police Executive Research Forum Motorola/PERF Program: Improve Organizational Effectiveness with 4 Key Organizations using Digital Six Sigma (Public Safety Organizations) to Ultimately Reduce Violent Crime in America. • “Critical Issues in Policing”

  3. AGENDA • DSS Program Overview • Charleston – Records Management Cycle Time Reduction • Ventura – Records Management Cycle Time Reduction • Irving – Recruitment Project • Mesa – Crime Reduction • DSS Lessons Learned

  4. DSS Program Objectives • Motorola DSS Quality Systems and Processes • Identify an Opportunity • Project Team and Results

  5. Primary Objectives • 4 Police Organizations – Mesa, Irving, Ventura, Charleston • Implement and document the DSS process • Complete one or two projects in the department addressing critical issues • Present the project results at PERF’s annual meeting April 2008 

  6. DSS Program Objectives • Motorola DSS Quality Systems and Processes • Identify an Opportunity • Project Team and Results

  7. Motorola Quality Systems & Processes Motorola provided: • Two-day on-site DSS training for Chief’s and their Staff • One week of specialized “Green Belt” training for 2 members of organization • Ongoing technical assistance from Motorola

  8. Motorola Quality Systems & Processes Implementing And Utilizing Six Sigma Methodologies Can Improve Organizational Execution And Sustain Results Through: • Focusing the Organization on the Vital Few • Aligning Front Line Activities with the Vital Few • Leveraging Digitization & Six Sigma to Achieve Rapid & Sustainable Improvements on the Vital Few

  9. DSS Methodologies DMAIC Variation & Defect Reduction Use to improve existing processes DMADDD Process Efficiency & Speed Use to drive quantum efficiency in existing operations DMADV New Product & Process Use for developing new processes; or radical change in process DFSS For ProductDevelopment Use to control end to end Product Management

  10. DSS - A recipe for Success • Six Sigma is a Near Perfect Quality Goal • DSS a proven set of problem-solving tools for achieving 6 Step-by-Step Improvement Approaches Statistical Tools Improvement Innovation Optimization +

  11. SIX SIGMA Problem Solving: DMAIC Define What is the problem? Measure How big is the problem? Analyze What is causing the problem? Improve What are the potential solutions to the problem? Control How can we sustain the solution?

  12. DSS Program Objectives • Motorola Quality Systems and Processes • Identify an Opportunity • Project Team and Results

  13. Identify an Opportunity • Complete one or two projects in the department addressing critical issues

  14. City of Mesa Mission Statement "Your police department, dedicated to working with you, fighting crime, defending human rights, protecting life and property, to make our community safe for all."

  15. Identify an Opportunity Mesa Police Defending Human Rights Fighting Crime Protecting Life & Property Safe Community Big Y’s

  16. Organization’s Schematic Fighting Part 1 Crimes Top priorities as a Big Y End of 2006 Crime Rate (51 per 1000)Crime Rate Reduction by 15% (to 43 per 1000 residents) Goals/Initiatives as Vital X Person Crimes 9% Impact on Crime Rate Property Crimes 91% Impact on Crime Rate 67% 0.2% Minimize the number of Burglaries 15% Programs to reduce vehicle thefts 17% Minimize the number Larceny/Theft Programs for Preventing Arson • Promote Community involvement • Business and residential programs • Prohibit the use of unauthorized vehicles for emergency response • Utilize Lojack to locate vehicles • Program to Include companies taking a more active role • Alter business practices of targeted businesses • Work with Fire Dept. to help educate the community in the safety processes

  17. DSS Program Objectives • Motorola Quality Systems and Processes • Identify an Opportunity • Project Team and Results

  18. Project Team Resource Commitment: • Project Coordinator's who will be responsible for overseeing and driving all aspects of this project • 20 senior staff members to learn about the DSS methodologies and support the efforts of DSS • 2 staff members to understand various processes to carry it forward - Green Belt training • Team support for completion of DSS projects

  19. Customer DSS Program Results • 4 Police Organizations – Mesa, Irving, Ventura, Charleston • Implemented and documented the DSS process • All are completing one or two projects in the department addressing critical issues • Presenting the project results at PERF’s annual meeting 

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