1 / 11

Leveraging Data and Numbers for Quality Management Success

Learn how to use data and numbers effectively to support quality management programs in health solutions organizations. Explore various metrics and analytics tools for improving performance.

dking
Download Presentation

Leveraging Data and Numbers for Quality Management Success

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Data and Numbers – How Are You using Them QATC 2017 Barb Bleiler, WPS Health Solutions

  2. Barb Bleiler Supporting the Quality Management Programs for WPS Health Solutions 3 divisions: Military and Veteran’s Health (MVH), Government Health Administrators (GHA) and Health Insurance (HI) Solution Deployment Leader at WPS Health Solutions • Prior Experience • Director of Customer Service • Manager of Billing & Enrollment, Provider Systems, Client Support • Trainer for Operations

  3. What is the definition of Quality in your Organization?

  4. Perception or Reality?

  5. Question: If your quality results are showing consistently 100% - you are successful. Right?

  6. What Numbers Might You Have: • Call Data • Desktop Analytics • Productivity • Speech Analytics

  7. Questions?

  8. Thank you for your time. Barb Bleiler (608) 977-6423 Barb.Bleiler@wpsic.com

More Related