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Total Quality Management & HRM

Total Quality Management & HRM. TQM. Focus on Quality Quality Problems are System Problems defective materials poor product design management errors Employees blamed for Quality that is beyond their control. Control Chart. Tool to diagnose problems

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Total Quality Management & HRM

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  1. Total Quality Management & HRM

  2. TQM • Focus on Quality • Quality Problems are System Problems • defective materials • poor product design • management errors • Employees blamed for Quality that is beyond their control

  3. Control Chart • Tool to diagnose problems • Tells us when data not normally distributed • Gives us a way to think about reducing variation

  4. Focus on Customer Satisfaction • Organizational culture fits customer satisfaction • System oriented towards satisfaction • Continuous improvement

  5. Culture Difficult to Instill • Cumulative perception of organization • Based on consistent management action • Perceptions by employees, vendors, customers

  6. Deming’s Culture of Customer Satisfaction • Constancy of purpose for improvement • Cease dependence on mass inspection • Don’t award contracts on price tag • Institute training • Leadership not Supervision • Drive out Fear • Eliminate Quotas

  7. Elements of Culture • Quality Information for Improvement, Not Judgement • Authority = Responsibility • Rewards for Results • Equitable Compensation • Employees have Ownership • Cooperation not Competition • Job Security

  8. Implications for HRM Training: • train, train, train

  9. Selection • downplays selection • emphasizes culture in selection

  10. Performance Appraisal • Above individual level • Should be seen as problem solving

  11. Labor Unions • Encourage Union Involvement

  12. Summary • TQM believes in system not individuals • System involves HRM • Affects Compensation, Training, Selection, Performance Appraisal, & Labor

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