WAOL ANGEL College Admin Kick-Off Meetings

1. WAOL ANGEL College Admin Kick-Off Meetings February 5, 2009 February 6, 2009

2. Agenda • Welcome and Introductions • Roles and Relationships • Big Picture of WAOL ANGEL System • Administrative Models for WAOL ANGEL • Implementation Process • ANGEL Services • End User Support • Getting Started • Questions and next steps • http://waol.org/faculty_and_staff/angelMigration.aspx

3. Roles and Relationships • ANGEL Learning • Hosting IT • Support • Implementation

4. WAOL Blackboard to ANGEL • Phase One: July 08 through March 09 • Everything currently supported by WAOL moved from Blackboard to ANGEL • Training focused on experienced Blackboard users who are moving to ANGEL • Continue to use existing WAOL processes (WAOL ID numbers, Intent to Teach forms, etc.)

5. WAOL Blackboard to ANGEL • Phase Two: March 09 through June 09 • New services from WAOL • Implement individual college domains and admin access • Setting up domains • Testing admin access and branding • Training for college admins • College admin tools and admin group on WAOL Council • All training in ANGEL

6. Roles and Relationships The old WAOL: • Colleges enroll students, and manage teaching and learning • WAOL uses tight business rules and automation to manage the technology for large numbers with a small centralized staff

7. The Strategic Technology Plan http://www.sbctc.edu/college/_g-strategictechplan.aspx Most strategic plans have many goals; this plan has only one: to mobilize technology to increase student success. • Strategy I: Create a single, system-wide suite of online teaching and learning tools that provides all Washington students with easy access to “anywhere, anytime” learning.

8. WAOL Annualized Enrollment to Staff FTE Comparison • Centralized, outsourced hosting • Tight business rules • Automation and integration • 24 x 7 tech support including high-touch support office • Required faculty training • The best staff ever! • WAOL will support over 17,000 enrollments and 12,500 individual students for system colleges Fall 08

9. Roles and Relationships • WAOL • Support • Implementation • Colleges • Support • Implementation SBCTC/College Service Level Agreement (SLA) WAOL Council Admin Group

10. WAOL ANGEL Overview • Hosted by ANGEL Learning • Single installation shared among our schools • Accounts and classrooms for all schools go into the same “bucket” • Access accounts and courses through any of the 20+ custom domains http://angel.waol.org = http://angel.pencol.edu

12. Grouping Information in ANGEL • Domains  - give you control over branding: themes and other domain-wide content. • Accounts - placed in ANGEL Account Groups - one per college, plus WAOL.  • Courses -  in your  ANGEL ‘School’

13. WAOL to ANGEL Integration • Accounts, enrollments, empty course shells, sent to ANGEL from college SMS, with WAOL service providing the ‘glue’. Many parts here: • Depends on Degree Audit project • Schedule: pilots for Summer, then offered to all schools • College responsibilities – maintain configuration info, more administrative work • Batch enrollment for other non-SMS accounts and courses • User Authentication: LDAP, SSO

15. Spring 09 Changes • Accounts - WAOL starts moving accounts to School Account Groups, a few schools at a time • Courses – WAOL starts moving Courses into ANGEL Schools (private courses only) • Batch Enrollments and Accounts - ANGEL tool- aiming for mid-March release • SQL Query Manager - SQL language – power tool

16. Summer 09 Changes • Colleges may manage all accounts and courses in their own domain – except WAOL Shared • ANGEL 7.4? • SMS Integration Service

17. How Colleges Can Use WAOL ANGEL WAOL ID Process WAOL will continue to support existing WAOL ID number processes for shared courses and for any college that wants WAOL to manage its courses. Necessary for shared courses • WAOL ID number • Intent to Teach form • WAOL creates classrooms and accounts • Users will be in college Account Group so college can see and manage them • College can have custom domain and branding

18. How Colleges Can Use WAOL ANGEL College-Managed Colleges can manage their own accounts and classrooms using standard tools in their own domain and with their own admin access Will use WAOL ID for shared courses • No WAOL ID number • College admin creates, manages and supports users and classrooms in own Account Group • College has its own domain and branding • Enrollment Wizard • Test Spring 09; implement Summer 09

19. How College Can Use WAOL ANGEL • Full Integration Colleges will be able to fully integrate with WAOL ANGEL—Data goes from college SMS to WAOL database to ANGEL • All courses, all students • ANGEL contract allows us to pay for active users only • Possibly through data collected for Degree Audit • Piloting Summer 09

20. WAOL ANGEL Offers… • Low cost: $4 per active user per quarter • 24/7 ANGEL and Elluminate help desk support for students, faculty and staff (Presidium) • ANGEL ePortfolio • ANGEL Gold ASP Hosting • Premium Administrator Support • 24x7x365 emergency access for all college ANGEL Administrators • after hours support

21. WAOL ANGEL includes…. • Tight ANGEL integration with: • current and new (TBD) administrative systems • Elluminate (as soon as ANGEL and Elluminate roll-out the integration) • the next set of system-wide teaching and learning tools (TBD) • Easily share course content and open textbooks across all colleges with ANGEL’s object repository • Media server for large faculty media files for online courses (Amazon S3 service) • SBCTC eLearning Team staff support

22. WAOL ANGEL includes… • ANGEL professional development for college faculty • One seat per college in f-2-f Basic Instructor Training (last Fall) • One seat per college in f-2-f Advanced Instructor Training (Feb 09) • One seat per college in f-2-f Advanced Instructor Training (next year) • Free WAOL ANGEL training and support http://www.waol.org/faculty_and_staff/angelSupport.aspx • Access to all WAOL training materials for college use

23. WAOL ANGEL includes • New College Start-Up Implementation Package • 1 seat Online Administrator Training for college administrators • 8 hours consulting to support domain configuration, branding, etc • WAOL-supported enrollment tools and integration • Membership in WAOL Council ANGEL Admin Work Group

24. Take a Break! • 10-minute break We’ll hear from ANGEL about their support process when we get back.

25. Implementation Consulting College Administrator Training College Administrator Support College Implementation Package

26. College Implementation – College Roles • Project Leader • Policy & Configuration • Communication • ANGEL Administrator • Information Technology • Education & Training • Support

27. College Implementation - Activities … • Kickoff • This meeting… • Define Approach • Introduce Services

28. College Implementation - Activities … • Planning Meeting (1.5hrs) • Form Project Team • Assign Roles & Responsibilities • Establish Schedule and Assign Tasks

29. College Implementation - Activities … • Training - ANGEL Administrator (1 enrollment per college) • Self-paced for 4 weeks • Typically requires 15-30 hours of “seat time” • Monitored for two weeks by ANGEL Learning Trainer • Additional two weeks for review and practice • Additional enrollment can be purchased

30. College Implementation - Activities … • Configuration (2hr) • College Domain configuration including branding, college specific policy, etc…based on model(s) selected.

31. College Implementation - Activities … • Content Management (2hr) • Importing Content • Best practices on the use of Master Courses • Best practices on the use of Learning Object Repository

32. College Implementation - Activities … • Data Integration (2hr) • Users, Courses, enrollments • Term Administration Process

33. College Implementation - Activities … • Support for the named ANGEL Administrator • Support Portal – http://support.angellearning.com • Submit Tickets for issues and questions • Search the Knowledge Base • Download Documentation • Available 24 x 7 • Telephone - 317.333.7300 ext. 2. • Talk with ANGEL Support • Available 8:00 AM to 7:00 PM, M-F, EST/EDT.

34. ANGEL Services…for additional fee • Advisory and Program Management Services • Understanding usage patterns and future planning • Assisting with adoption strategies • Facilitating ANGEL products best practices • Project management for implementation and upgrades • Education and Training Services • Online Self-Paced • Remote Instructor-Led • Onsite Instructor-Led • Technical Services • Customization Design and Implementation • Data Integration Design and Implementation • Application Review and Health Check • Managed Test Environment

35. End User Support • Tier 1 Can’t log in, browser issues, how-to use ANGEL, etc. • Colleges, WAOL , and Presidium Help Desks • http://www.waol.org/general_info/help_desk.aspx • Colleges provide support for users in its Account Group • WAOL office M-F 8:00 to 5:00, email and toll-free number, faculty support and training • Presidium 24x7, toll-free telephone, email, chat, and knowledge base for all users • One common phone number and script for Presidium services developed as a group • If colleges want their own Presidium phone number, branding and script, they will need to pay additional fees (~$12,000/year); SBCTC will continue to pay for the user support.

36. End User Support • Tier 2 account issues, error messages, etc. • College Administrators • WAOL staff if WAOL-managed users • Only named administrators can call ANGEL or submit tickets • All admins on WAOL ANGEL will be able to see all open tickets

37. End User Support • Tier 3 system or hosting issues, software issues, codes, email settings • If it is an issue of policy or global settings in WAOL ANGEL, then WAOL Admin handles it. The issue might require advice of WAOL Council Admin Group • If it is an issue of software or hosting, then create a ticket with ANGEL Support

38. Service Level Agreement • Draft ready for discussion • Between SBCTC and each college for use of WAOL ANGEL • Spells out responsibilities and service levels • Spells out escalation path

39. Getting Started 1. Set up a domain http://www.waol.org/faculty_and_staff/angelDomain.aspx After the domain is set up, the college gets admin access and documentation.

40. ANGEL Online Admin Training • Write to Connie Broughton cbroughton@sbctc.edu and identify person who will take ANGEL online admin training. SBCTC has paid for one person per college. Classes begin: • February 9 • February 23 • March 9 • March 23 • Every two weeks after that

41. ANGEL Implementation Consultation • Set up your domain and get documentation from WAOL • Complete online admin training and create an ANGEL support center account (SBCTC contract pays for one per college.) • Plan with appropriate people on your campus. • Tell WAOL when you want to begin to use your eight hours with ANGEL. WAOL will manage the queue for ANGEL. cbroughton@sbctc.edu • ANGEL requires 30 days notice to begin.

42. Next Steps and Questions • First meeting of the Admin Group will be directly after the next WAOL Council meeting. • February 23 from 11:00 to noon in Elluminate. • First agenda item is the discussion of the Service Level Agreement draft • Questions?