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Developing Our Service Package(s) (Erie/Buffalo New York)

Developing Our Service Package(s) (Erie/Buffalo New York) Jerry Bartone, Jim Bender, Laura Monte (on behalf on Tara Ellis). Service packages. Major services/service packages that will meet our customers’ needs:. Major services/service packages that will meet our contracting org’s needs:.

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Developing Our Service Package(s) (Erie/Buffalo New York)

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  1. Developing Our Service Package(s) (Erie/Buffalo New York) Jerry Bartone, Jim Bender, Laura Monte (on behalf on Tara Ellis)

  2. Service packages Major services/service packages that will meet our customers’ needs: Major services/service packages that will meet our contracting org’s needs: HCBS package that includes early identification of mental health issues Chronic disease package with courses with meal providers Falls prevention – Matter of Balance Class/Home Safety Assessments • End Users • HCBS (long term/short term need), PCS level care, social adult day care, HDM and transportation • Care transitions – Home care • Club 99 Fitness Program • Enhanced services • Mental health services, incl. assessments, leveraging expertise • HomeMed

  3. (Partial list) Network capacity

  4. Network capacity New network partners to be added • Certified home health agencies • VNA – nursing assessment, care transitions • Parish Nurses Association

  5. Service value definition Result(s) we commit to deliver How we will measure Number of clients following up on referrals PHQ2 screening Built in measurements for chronic disease Pre and post measurements for falls prevention • Explore incorporating mental health screening • Chronic disease self management - Align for how to bill • Integrate falls prevention in case management risk assessment • End goal: Deliver integrated care to keep people at home

  6. Service value definition Level of satisfaction we commit to deliver How we will measure Existing toolkits • Determine the benchmarks and mechanism for clients satisfaction surveys

  7. Service value definition Early thoughts on possible pricing for your service package? • Don’t know

  8. Insights Our biggest insight(s) from this session on Developing Service Packages is/are… • Highlight how far the network still has to go • Reality to build the network so it adds value given the NY State regulations.

  9. Action Steps The action step(s) we will take in the next month to develop our service package(s) are: • Reconvene Mission and Vision Team and utilize the pyramid from June Simmons’s presentation • Conduct high level needs assessments of what contracting organizations are looking for, identifying the gaps and adapting service packages • Identify law firm with healthcare practice that might offer pro bono services to advice on NY state regulations required

  10. Parking Lot (Issues for later, additional questions for speakers) • List here

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