Education and Student Life Communication Forum March 5, 2013 Dr . Darlene Shaw

1. Education and Student Life Communication Forum March 5, 2013 Dr. Darlene Shaw Associate Provost for Educational Affairs and Student Life

2. Agenda • Wins – We Do Great Things Together • Our Shared View about Why We’re Here • Results of Your Hard Work • ESL is the Best Place to Work • We Care About Each Other • What’s in the Pipeline to Keep Us Successful • Questions & Answers

3. Wins – We Do Great Things Together • Annual Report • SACS Fifth Year Report • LCME • Wellness Center Membership Growth – Bobby Shaw • CAE Hosted National Conference – Jennie Ariail

4. Wins – We Do Great Things Together • Interprofessional Day 2013 • Staff who participated as standardized family members for the second year students. • Kristi Adams Sharon Gilliard Cheryl-Lyn Samuels • Damon Amella Tom Hamm Liz Sheridan • Pat Cassano Kelli Jenkins Ashley Stuckey • Jonathan Coultas Wendy Littlejohn Stan Sulkowski • Joy Erickson George Ohlandt Elana Wells • Melissa Freeland Larry Owens

5. Wins – We Do Great Things Together Interprofessional Day Facilitators for the first and second year student small groups: Damon Amella Amy Leaphart Willette Burnham Stan Sulkowski Laurie Charles Suzanne Thomas Scotty Buff Geoff Freeman Mary Mauldin Liz Sheridan

6. Wins – We Do Great Things Together • Interprofessional Day • Staff who assisted with the day: • Susan Fox Martha Lipton • Dianne Terry Tom Hamm • Barbara Bozarth Larry Owens • Lisa Fennessey Damon Amella • Jerone McDaniel Kyle Connelly • Tim Roylance Wayne Stanley • John Richardson Anne Thompson • Steven Zimmerman

7. Wins – We Do Great Things Together

8. Wins – We Do Great Things Together Education and Student Life • Welcome • New Team Members Present • Best Wishes! • Jerone McDaniel • Megan Brett

9. Wins – We Do Great Things Together Have you met Monica Scott? Unit: Student Health Ideal Vacation Spot? Virgin Islands How long have you worked at MUSC? 4 years and 11 months First thing you notice about a person? Their eyes Favorite TV show? First 48 (love it!)

10. Wins – We Do Great Things Together Have you met Melissa Freeland? Unit: Enrollment Management Ideal Vacation Spot? Caribbean How long have you worked at MUSC? 8 years First thing you notice about a person? Smile Favorite TV show? Bones

11. MUSC’s Vision: • To be a leading and transformative academic health center • ESL’s Shared Purpose or Vision: • Provide the nation’s best learning environment for developing transformative health care leaders • Our students will be able to change the world. We contribute by providing the best learning environment to help each of them develop the skills they will need to make the world a healthier and better place to live. Our Shared View about Why We’re Here

12. Results of Your Hard Work • 2012 MUSC Student Satisfaction • Presented by: Dr. Willette Burnham

13. Students value ESL services

14. Three year trends in student satisfaction with ESL services

15. Service-related goal: To provide students a supportive learning environment

16. University wide

17. Results by College: Satisfaction with ESL Services

18. Results by College: ESL promotes balance

19. Trends within units • Unit “met my needs” is a question we ask of all students who reporting using the unit’s service • 90% rate of agreement is the target • LOTS OF WINS! • All units except for one met the target (and that one had 89% rate of agreement) • No unit showed declining trends from 2010 to 2012 • Student Health Service showed a positive trend on this item over time

20. Summary • Student satisfaction with ESL services has been high overall, high within each college, and consistent over time • Services provided by ESL are valued by students

21. ESL is the Best Place to Work! • 2012 MUSC Employee Satisfaction • Presented by: Dr. Suzanne Thomas

22. Response Rate • 69% response rate for ESL (77 responses out of 111 invitations) • 65% response rate for the university (501 responses out of 772 invitations) • Excludes the College of Medicine, College of Pharmacy faculty and Finance & Administration

23. Big WIN for ESL • On 75% (24/32) questions, ESL > MUSC • Questions are grouped by theme for interpretation • Teamwork • Supervision • Global questions

24. Teamwork-related questions

25. Supervisor-related questions

26. More supervisor-related questions

27. Global questions

28. Video • ESL Town Hall – Afternoon Tea with Dr. Shaw • All Staff Meetings • Employee Recognition • Employee Appreciation We Care about Each Other

29. We Care about Each Other Employee of the Quarter Winners! Kristi Adams Benita Schlau Katie Singleton Nora Siwarski Wendy Sosebee

30. We Care about Each Other Employee Appreciation

31. What’s in the Pipeline to Keep Us Successful • Guiding Principles to Address Budget Cuts • Student Services, Job Preservation, Use of Technology • Spreading our Wings/Broader Responsibility • Advise Faculty Development across Campus • University Homepage • Working to Improve Community Health • Wellness Center Integration with Clinical Side • National Award Winning Programs – Healthy Charleston Challenge • Childhood Obesity Prevention Program – Jr. Doctor’s • Preventive Health Education for MUSC Students and Disadvantaged Teens – Student Health, Office of Diversity • Interprofessional Education to Reduce Medical Errors • Cares Clinic support • MUSC Gives Back

32. Main Takeaways from Today’s Meeting • Results of Your Hard Work • ESL is the Best Place to Work! • We Care about Each Other

33. Education and Student Life • Questions & Answers • Announcements • Thank you for your hard work! • We are doing great things together!