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Session 4 - Communication - PowerPoint PPT Presentation

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Session 4 - Communication

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Presentation Transcript

  1. Session 4 - Communication Agenda • Current news events • Active listening exercise • Mini-Lecture from Chapter reading • Break • Project Team Breakout

  2. The Communication Process:

  3. Interpersonal Communication: • Communication Modes • Verbal Communication • Symbolic Communication • Nonverbal Communication • Electronic Communication

  4. Interpersonal Communication Cont.: • Barriers to Effective Communication • Information Overload • Kind of Information • Source of Information • Imputing One’s Own Knowledge to Others • Physical Location and Distractions • Defensiveness

  5. Interpersonal Communication Cont.: • Improving Interpersonal Communication • Sending Skills • Active Listening • Empathy • Reflecting • Feedback

  6. Organizational Communication: • Knowledge Management • Explicit knowledge • Tacit knowledge • Interactive learning environment • Communication Networks • Formal Communication Networks • Informal Communication Networks

  7. Organizational Communication Cont.: • Organizational Symbols and Rituals • House Organs • Communication Roles • Gatekeepers • Liaisons • Opinion Leaders • Participants/Isolates

  8. Organizational Communication Cont.: • Media Richness and Communication Effectiveness • Media Richness and Computer-Mediated Communication • Social Influence Model of Technology Use • Managerial Implications

  9. Envisioning and Communicating Organizational Change:

  10. Ethics In Organizational Communication: • Integrity • Competence • Consistency • Loyalty • Openness

  11. Conclusion:

  12. Chapter 4 - Communication

  13. The Communication Process:

  14. Interpersonal Communication: • Communication Modes • Verbal Communication • Symbolic Communication • Nonverbal Communication • Electronic Communication

  15. Interpersonal Communication Cont.: • Barriers to Effective Communication • Information Overload • Kind of Information • Source of Information • Imputing One’s Own Knowledge to Others • Physical Location and Distractions • Defensiveness

  16. Interpersonal Communication Cont.: • Improving Interpersonal Communication • Sending Skills • Active Listening • Empathy • Reflecting • Feedback

  17. Organizational Communication: • Knowledge Management • Explicit knowledge • Tacit knowledge • Interactive learning environment • Communication Networks • Formal Communication Networks • Informal Communication Networks

  18. Organizational Communication Cont.: • Organizational Symbols and Rituals • House Organs • Communication Roles • Gatekeepers • Liaisons • Opinion Leaders • Participants/Isolates

  19. Organizational Communication Cont.: • Media Richness and Communication Effectiveness • Media Richness and Computer-Mediated Communication • Social Influence Model of Technology Use • Managerial Implications

  20. Envisioning and Communicating Organizational Change:

  21. Ethics In Organizational Communication: • Integrity • Competence • Consistency • Loyalty • Openness

  22. Conclusion: