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Building Trust

Building Trust

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Building Trust

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Presentation Transcript

  1. Building Trust Industry Assurance Programmes

  2. Who do you trust? Trust the trustworthy • competent • reliable • honest

  3. Most trusted 1. Firefighters 2. Ambulance officers 3. Pilots 4. Nurses 5. Doctors7. Pharmacists 8. Veterinarians Who is Trusted? Least trusted 35. Journalists 36. Real estate agents 37. Car salesmen 38. Sex workers 39. Politicians 40. Telemarketers Midfield 12. Teachers 13. Childcare workers 14. Dentists 15. Farmers 16. Bus/train/tram drivers 17. Flight attendants 18. Architects Structured Unstructured

  4. How to Build Trust Be open and take on some risk • share information, good or bad • open the gate and the books • adequate, simple and useful evidence • all the evidence has to line up • prove competence

  5. No Just a piece of paperHuman judgement Only on the topics covered & Do QA Schemes Build Trust? Yes CompetenceOpennessEvidenceCommitment

  6. Manage complexity Reputation/ Trust Efficiency / Improvement Avoid duplication / cost Manage risk Access resources Self regulation Why Have a Scheme? Coercion Protectionism Avoidance Profit

  7. Building a Scheme • Define mission & objectives • Seek like minded stakeholders • Governance and leadership • Establish rules and standards • Build membership • Gain acceptance • Improve INTEGRITY

  8. Model of a Scheme Certify Training Audit Standard Validation Scheme Rules Objectives

  9. Types of Attributes Schemes are heading in this direction

  10. Evolution of Systems Customer standards Global standards Generic ISO Industry & Local Standards Sampling schemes Number of Standards Statistics Standards Data 1970’s 1980’s 1990’s 2000’s 2010’s 1st Generation 2nd Generation 3rd Generation 4th Generation

  11. NZ’s Opportunity Residue programmes Agrecovery Nutrient Advisors Accreditation GROWSAFE Local sustainability programmes Farmsafe Traceability schemes Training programmes Certification of input providers Local & industry codes of practice Public Retailers Processors Governments Councils NGO’s Audited Programmes

  12. How to Link Up • Good Governance • Clear objectives • Documented rules and standards • Accessible rules & register of certificate holders • Benchmark • Join membership groups • Prove independence • Integrity programme

  13. Do QA Systems Build Trust? • Only good ones • Only for the topics covered • Only when the evidence stacks up • You won’t know until it’s tested