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Cost Effective Applications of Telehealth

Presented by: Melissa Kleine, RN & Diane Smith, RN. Cost Effective Applications of Telehealth. Community Home Health.

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Cost Effective Applications of Telehealth

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  1. Presented by: Melissa Kleine, RN & Diane Smith, RN Cost Effective Applications of Telehealth

  2. Community Home Health • Community Home Health, based in Fishers, Indiana near Indianapolis, has been providing home care to residents of central Indiana for more than 55 years. • Accredited by the Joint Commission • Licensed by the Indiana Department of Health • Medicare certified • One of the largest home health agencies in Indiana • Provide homecare, hospice, home medical equipment, home infusion, home medical online store

  3. CHH Service Area – 19 Counties

  4. Community Telehealth History • Community Home Health began our telehealth program in 2007 with Heart Failure patients • We have utilized the same vendor for telemonitoring with devices since beginning of program • Currently, we have over 100 telemonitoring units in patients homes • We added an interactive voice response system (IVR) in 2011 with non-homecare patients

  5. IVR Monitoring Telehealth Monitoring

  6. Telehealth Programs with Devices Home Care Traditional: • HF • COPD • High Risk OB/Pre-eclampsia Homecare Palliative Care: • Advanced HF/Inotropes • Advanced COPD • Advanced Cancer Hospice: • HF • COPD

  7. Homecare Telehealth HF

  8. TH with Devices: Satisfaction

  9. IVR Results First Pilot Results: • Patients were engaged in self care and self reporting of weights and symptoms • IVR system worked with minimal system errors • Satisfaction scores showed 90% of patients rated satisfaction of 8 or higher on a scale of 1-10. • Able to track specific NP and RN interventions via the IVR system. • Example: one time med orders was most common NP intervention

  10. Telehealth IVR Programs Home Care Traditional: • HF • Home Therapy Exercise Programs • Diabetes Outpatient Clinic: • Heart Failure Clinics Physician Office: • Diabetes

  11. Patient quotes about IVR: “I have a lot of weight changes and a phone call catches it quickly and kept me out of the hospital” “For 2 months now I haven’t raced to the hospital because of this. I am learning changes I can make here at home. I wish it wouldn’t end” “It gave me the feeling that someone cared” “I liked the weight questions because it kept me on track weighing myself.”

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