Social KM Cafe (Jakarta, July 2008)

1. The Social KM The Social KM Café!! Café!! David Gurteen Gurteen Knowledge Henley KM Forum story Gurteen Knowledge

2. Begin with the end in mind Gurteen Knowledge

3. Purpose of the Workshop Purpose of the Workshop • To introduce you to Social KM • To look at the ideas, tools and behaviors • To help you transform the way you work as knowledge managers and workers • To encourage you to think and learn about what it means and to take action Gurteen Knowledge

4. My Style My Style • I am here to - – have conversations with you – encourage you – point things out to you – introduce you to new ideas I am not here to - – preach to you – teach you – prescribe things for you – tell you what is right or wrong I am a facilitator – I will not make you do anything you don’t want to do – I will treat you with respect – I love difficult questions • • Gurteen Knowledge

5. Make the most of the workshop Make the most of the workshop • Network - get to know each other better • Learn from each other • Be open - take risks • Engage in conversation and questions • Informal - get up walk around • Be yourselves • Have fun Gurteen Knowledge

6. Format of the workshop Format of the workshop • Broken into sessions • Sessions in two parts – presentation – Discussion & questions • Agenda is a guideline - may depart from it • Much to cover in the - time keeping important Gurteen Knowledge

7. Capture Ideas & Issues Capture Ideas & Issues • Capture ideas and issues – things to do – actionable insights – ideas – things to think about – people to meet – books to read • Capture ‘actionable insights’! Gurteen Knowledge

8. gurteen.com gurteen.com • Workshop has been built from materials on gurteen.com – massive online resource – book reviews, conferences, events – links, people profiles, quotations – articles, downloads, weblog Gurteen Knowledge

9. Getting to know each other Gurteen Knowledge

10. David Gurteen David Gurteen • Independent KM consultant, writer and facilitator • Knowledge Website – 6,000 + pages • Knowledge Community/Letter – 15,000 people, 154 countries • Community Cafés – London, New York, Adelaide, Zurich • Knowledge Cafes Gurteen Knowledge

11. Speed Networking A simple technique to bring a group of people together to get to know each other Gurteen Knowledge

12. How do you Speed Network? How do you Speed Network? • Break into pairs – Find someone you don’t know • Two minutes to chat then move on to another person • Tell your partner something unusual about yourself • When I blow my whistle once - move on • When I blow my whistle twice - its all over! Gurteen Knowledge

13. Agenda – Day 1 Agenda – Day 1 • • • • • • • • • • • • • 08:30 - 08:45 Begin with the End in Mind (15 mins) 08:45 – 09:30 KM 2.0 - KM goes social (45 mins) 09:30 - 10:00 Making Connections (30 mins) 10:00 - 10:30 Coffee (30 mins) 10:30 - 11:15 Personal Knowledge Sharing (45 mins) 11:15 - 12:00 Business is a Conversation (45 mins) 12:00 - 13:30 Lunch (90 mins) 13:30 - 14:00 The Knowledge Café Process (30 mins) 14:00 - 15:00 Experiencing the Knowledge Café (60 mins) 15:00 – 15:30 Coffee (30 mins) 15:30 - 16:00 Learn before, during and after (30 mins) 16:00 - 16:30 Story Telling (30 mins) 16:30 - 17:00 Review of the day (30 mins) Gurteen Knowledge

14. Agenda – Day 2 Agenda – Day 2 • • • • • • • 08:30 – 09:00 Review of day 1 (30 mins) 09:00 – 09:30 Rewarding knowledge sharing (30 mins) 09:30 – 10:00 The Role of Social Tools 10:00 - 10:30 Coffee (30 mins) 10:30 – 11:30 Using Social Tools (60 mins) 11:30 - 12:00 Action Cafe (30 mins) 12:00 – 13:30 Lunch Gurteen Knowledge

15. Questions Questions Gurteen Knowledge

16. KM goes social Gurteen Knowledge

17. Objectives Objectives • A brief history of KM • The impact of social tools and Web 2.0 on KM • KM 1.0 and KM 2.0 • KM goes Social Gurteen Knowledge

18. Two early forms of KM Two early forms of KM • Techno-centric KM • People-centric KM Gurteen Knowledge

19. Techno-centric KM Techno-centric KM • Corporate KM • Birth 1995 (Lotus Notes 1989) • Internet, Intranets, Office, E-mail • The management of unstructured information • Database and search centric • For many organizations what KM is about! Gurteen Knowledge

20. People-centric KM People-centric KM • Personal Knowledge Management (PKM) • People Centred Knowledge Management (PCKM) • Soft tools e.g. Cops, After Action Reviews • Pioneers – BP (Chris Collison, Geoff Parcell) – Buckman Labs (Bob Buckman) Gurteen Knowledge

21. People-centric KM Tools People-centric KM Tools • Communities of Practice • Storytelling and narrative • After action reviews • Peer assists • Retrospects • Knowledge Cafes • Open Space • Appreciative Inquiry Gurteen Knowledge

22. KM Today KM Today • Both forms of KM practiced • KC UK – Collaboration – Content • Over-hyped, underperformed • Is KM dead? • KM changing/evolving • Not driven by the traditional KM community Gurteen Knowledge

23. The Disruptor The Disruptor • Social Tools • Quietly evolving on the web • Roots not in KM • Social Tool thought leaders and even KM advocates avoid the label! Gurteen Knowledge

24. Social Tools Social Tools • What are social tools for? – Finding and connecting with people – Building communities – Sharing Knowledge • They are in fact personal/social KM tools! Gurteen Knowledge

25. Social Tools Social Tools •Blogger •Technorati •MediaWiki •LinkedIn, Facebook •Delicious •Google Reader, Bloglines •Skype •Flickr •YouTube, Google Video •Twitter •Odeo •Slideshare •iPod •Creative Commons • • • • • • • • • Weblogs Wikis Social book marking & tagging Social Networking Communities Instant Messaging/Presence RSS Feed Readers Micro-blogging Podcasts, videocasts Mashups Gurteen Knowledge

26. Web 2.0 Web 2.0 • The social web • The participatory web • Built around social tools • Evolved, emerged • Not planned • Not IBM or Microsoft • Open protocols • Low cost Gurteen Knowledge

27. Enterprise 2.0 Enterprise 2.0 • Taking Web 2.0 into the organization • Weblogs and Wikis • IBM and Microsoft now in the game • And more … Gurteen Knowledge

28. Everything 2.0 Everything 2.0 • 2.0 meme is spreading! • Business 2.0, Management 2.0, Leadership 2.0, Education 2.0 • Social Tools are incredibly powerful • Change the game • Put power in the hands of the people! • Can be seen as disruptive & even subversive Gurteen Knowledge

29. So what does this mean for KM? So what does this mean for KM?

30. KM 1.0 KM 1.0 • The old traditional, corporate, techno-centric command and control form of KM Gurteen Knowledge

31. KM 2.0 KM 2.0 • Take – People-centric KM, PKM • CoPs, AARs, KCafes, … – Social Computing • Weblogs, Wikis, … • To create – A new form of KM – KM 2.0 or Social KM Gurteen Knowledge

32. Social KM Social KM KM 1.0 KM 2.0 • Corporate • Top down • Centralised • Command & Control • Monolithic systems • Explicit Knowledge • Personal • Bottom up • Decentralised • Distributed • Ecosystems • Tacit Knowledge Gurteen Knowledge

33. KM Tool Comparison KM Tool Comparison KM 1.0 KM 2.0 • Taxonomies • People Finders • Databases • E-mail • Newsletters • Discussion Forums • Social Tagging • Social Networking • Blogs & Wikis • Instant Messaging • RSS Feeds & Readers • Blogs Gurteen Knowledge

34. Social KM Social KM KM 1.0 KM 2.0 KM is extra work KM is part of my everyday work Work is behind closed doors Work is open and transparent People are afraid to talk openly Anyone can say anything People directories provide contact information Social Networking platforms reflect who is doing what with whom Content is centralised, protected and controlled Content is distributed freely and uncontrolled IT chooses the tools I use I have a choice & select my own tools Knowledge sharing is database centric Knowledge sharing is people centric Knowledge is forcibly captured just in case Knowledge is naturally captured as part of my work Best Practices Stories Gurteen Knowledge

35. Social KM Social KM KM 1.0 KM 2.0 Distribute by e-mail Subscribe to feeds CoPs centrally controlled Anyone can start a CoP Centrally controlled publishing Anyone can publish Search for experts and content separate Content filtered through experts Content is centralised, protected and controlled Content is distributed freely and uncontrolled Context stripped Rich stories, audio and video Professional voice, 3rd person Personal voice, 1st person Think quietly alone Think out load together Efficiency and productivity Improved decision making & innovation Gurteen Knowledge

36. KM is about Conversation KM is about Conversation A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter and getting smarter faster than most companies. The Cluetrain Manifesto KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard Gurteen Knowledge

37. On Knowledge On Knowledge Knowledge is embodied in people gathered in communities and networks. The road to knowledge is via people, conversations, connections and relationships. Knowledge surfaces through dialog, all knowledge is socially mediated and access to knowledge is by connecting to people that know or know who to contact. Denham Grey Gurteen Knowledge

38. Summary Summary • KM is fundamentally social! • Its about people sharing their knowledge; learning from each other and working together more effectively Gurteen Knowledge

39. Questions & Discussion Questions & Discussion Gurteen Knowledge

40. Social KM Tools Social KM Tools • Behavioural tools – Networking – Sharing – Knowledge Cafes – After action reviews – Peer assists – Retrospects – Storytelling – … • Technology tools – Blogs – Wikis – Social tagging – Social networking – RSS feeds – … Gurteen Knowledge

41. Make your connections count You live and learn. At any rate, you live. Douglas Adams Gurteen Knowledge

42. Objectives Objectives • Introduce you to the concept of knowledge networking • To encourage you – to think and learn more about it – to practice it Jakarta/Bangkok story Gurteen Knowledge

43. Forms of Networking Forms of Networking • Social networking – to make friends • Business networking – to sell things • Job networking – to get a job • Knowledge networking – to build relationships in order to learn from each other & to get things done together Gurteen Knowledge

44. What is Knowledge Networking? What is Knowledge Networking? • Its about building relationships with people who you can help and support Knowledge is embodied in people gathered in communities and networks. The road to knowledge is via people, conversations, connections and relationships. • And in turn who can help and support you! Denham Grey Gurteen Knowledge

45. What is Knowledge Networking? What is Knowledge Networking? • Knowledge Networking is – sharing with each other – learning from each other – working together more effectively • It is about – connecting yourself and other people to people – connecting yourself and other people to information & new ideas • It is also – reciprocal! – about emotional support – a form of two-way coaching Gurteen Knowledge

46. The Purpose The Purpose • Knowledge Networking is not an end in itself • You need to keep the purpose in mind • To help you & others get things done that are of value to the business – that support the business strategy – more efficiently, more effectively • To help you discover new opportunities that are of value to the business – and to act on them Gurteen Knowledge

47. Personal Benefits Personal Benefits • Get things done more effectively • Learn what is going on around you – other people are your eyes and ears • Gain new perspectives – other people think differently to you • You get to see the ‘bleeding obvious’ – other people see things that you don’t - even when they are in your face! • A more effective & successful knowledge worker! Gurteen Knowledge

48. How do you network? Gurteen Knowledge

49. Beware of business networking Beware of business networking • Knowledge networking is quite different from business networking • Most books and web material are not relevant or just plain terrible! How to handshake! How to make yourself seem more interesting! Gurteen Knowledge

50. Its not just about you Its not just about you • How do I connect with other people? – What is in it for me? – What is in it for him or her? • Also how do I connect other people! • And how do I connect people to new ideas! • You are a facilitator/catalyst Gurteen Knowledge