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Enhancements in User Registration and Support Services at CERN's Users' Office

The Users’ Office, led by Doris Chromek-Burckhart, has made significant strides in improving the registration process and support services for users, as discussed in the ACCU meeting held on December 4, 2013. With a user count of 10,252, new tools such as the Pre-Registration Tool (PRT) and contract extension features via EDH have streamlined operations. The facility also focuses on providing child care for small children nearby and ensuring engagement with representatives from countries with high user volumes to address concerns like unreturned French cards.

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Enhancements in User Registration and Support Services at CERN's Users' Office

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  1. Users’ Office News • USER statistics and French cards • Child care facilities for small children • Tools to assist registration Doris Chromek-Burckhart Head of Users Office

  2. Evolution of the number of Users 2013 Number of Users having a contract at a given time January 2010-November 2013: Summer peak less pronounced compared to previous years ACCU Meeting 4th of December 2013 - Users' Office - D. Chromek-Burckhart

  3. Statistics 1. December 2013 Number of USERs: 10252 ACCU Meeting 4th of December 2013 - Users' Office - D. Chromek-Burckhart

  4. French cards not returned • For persons with status USER, COAS, VISC and UPAS and contract end data from 1/1/2008 to 31.06.2013 • Representatives from the countries with high numbers will be contacted ACCU Meeting 4th of December 2013 - Users' Office - D. Chromek-Burckhart

  5. Child care facilities near CERN for small children ACCU Meeting 4th of December 2013 - Users' Office - D. Chromek-Burckhart

  6. Tools to assist the registration • The large number of 11000 Users • The Users’ Office regularly seeks for enhancing the registration process • Revisedtext and refined information in reminders • Many more USERs make use of the contract extension tool via EDH since the new type of documents are in use and the EDH form is enhanced accordingly • The Pre-Registration Tool PRT for first time registration is another step in this direction; Registration documents are send and verified before the USER comes to CERN. This will further assist in the efficient and successful registration upon arrival. ACCU Meeting 4th of December 2013 - Users' Office - D. Chromek-Burckhart

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