Accessible Queen’s Jeanette Parsons Robin Moon Brad Murphy
Objectives: • Introduce key features Accessibility for Ontarians with Disabilities Act, 2005 • Summarize – accessible customer service • Summarize – accessible information & communication • What’s happening at Queen’s? • What does Queen’s need to do?
Accommodation & Accessibility Accommodation – individualized, reactive • Ontario Human Rights Code – 1962 • Disability in the person • Equitable and non-discriminatory opportunities for participation; basis in anti-discrimination Accessibility – systemic and proactive • Accessibility for Ontarians with Disabilities Act, 2005 (AODA) • Disability in the environment • Integrate accessibility in design
AODA Accessibility for Ontarians with Disabilities Act, 2005 • Unique legislation anywhere in the world – legislates proactive advancement of accessibility through standards • Annual reporting requirements verifying compliance, including audits and fines for non-compliance
Four Principles • Dignity • Preserving the person’s self-worth. Not treating persons with disabilities as an afterthought. • Independence • People are able to do things on their own without unnecessary help or interference • Integration • Person benefits from same service, in the same place, time and way as others • Equal Opportunity • Same chances, options, benefits and results as others
Customer Service Requirements • Policies, practices & procedures consistent with core principles • Process for providing notice of temporary disruptions • Feedback process • Communicate with a person with a disability in a way that takes into account their disability • Training
Information & Communication Vision By 2025, all information and methods of communication to and from an individual will be designed to be accessible to persons with disabilities consistent with human rights law, the French Language Services Act (where applicable) and inclusive design principles.
Information & Communication Goal for organizations: • Communicate with a person with a disability taking into account person’s disability • Same amount of time review, respond to information/communication • Same quality (up-to-date, complete, accurate) • Same availability – time and place
Information & Communication Policies • Requests for info/comm. – alternate formats • Requests for comm. supports and services • Procurement policies address accessibility • Info/comm. – available in plain language • Within 1 year of enactment
Information & Communication Requirements • Statement of commitment • Training employees • Requests for info/comm/supports • Duty to Notify • Training • Information/communication barriers • Organizations’ tools/resources
Information & Communication Requirements, cont’d • Emergency and Public Safety Information – 1 year • Websites • New stored content – 1 year • Existing websites – 3 years • Existing stored web content – upon request • Accessible = W3C, 2.0, Level A • Non-web based info/com • Upon request
Information & Communication Education Institutions • Procure – accessible or conversion ready electronic formats education/training materials • Ensure educators design accessible class/course instruction • Education/training materials to students – before or at the same time • 3 years Educational Libraries Developers: Education and training materials
What is Queen’s already doing? • The Equity Office: www.queensu.ca/equity/(www.queensu.ca/equity/content.php?page=accessibledocuments) • HCDS: Disability Services: www.queensu.ca/hcds/ds/ • The Adaptive Technology Centre: library.queensu.ca/websrs/ • Web Publish CMS: www.queensu.ca/www/webpublish • Web Standards and Accessibility Guidewww.queensu.ca/www/wsaguide • ITServices: workshops, Summer Student resource Program, www.queensu.ca/its/ • Centre for Teaching and Learning, www.queensu.ca/ctl/ • Emerging Technology Centre: www.queensu.ca/its/etc.html (captioning, etc.)
What does Queen’s need to do? • Continue capacity-building • Implement broader coordination • Standardized Queen’s approach and evaluation methods • Mandates or policies • Faculty/staff – responsible for self-development to identify issues and solutions
www-l Distributed to the webmaster list serve, Jan. 28, 2010: Please add the following text in your web site’s contact area. The Department of ___________ is committed to advancing accessibility for persons with disabilities at Queen’s University and we welcome your feedback. To let us know how we’re doing, you may wish to complete this Customer Service-Accessibility Feedback form (linked to https://www.queensu.ca/forms/index.php/accessibility/add). All accessibility related feedback goes to the Accessibility Coordinator in the Equity Office, who will follow up with you as appropriate. Alternatively, you can submit feedback by e-mail, mail, fax, and phone. Please refer to the online form for all contact details."
Contact Information Jeanette Parsons, Equity Office email@example.com Robin Moon, Marketing & Communications firstname.lastname@example.org Brad Murphy, IT Services email@example.com