TOP TEN SERVICE ENHANCERS. Evidence in Motion Stephen Caffrey , MPT. JUST DO IT!. Do what is necessary to provide great service Do not pass the buck Make calls Follow up Get answers RESULT: increases promoters, WOM referrals. REACH OUT AND TOUCH SOMEONE.
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Evidence in Motion
Stephen Caffrey, MPT
RESULT: increases promoters, WOM referrals
RESULT: Puts patient at ease, reduces fear
RESULT: creates positive work environment, great team work
RESULT: patient concerns are heard, less misunderstanding
RESULT: increases patient satisfaction, reduces malpractice
RESULT: patient feels their input is valid, goals of treatment clearly defined
RESULTS: Helps with marketing of physicians, insurance companies, individuals.
RESULT: clinical excellence, greater staff retention
RESULT: happier employees, relate well to patient experience
RESULT: able to quickly apply results to day to day operations